Embassy Suites by Hilton Williamsburg

All around this was a wonderful hotel from the front desk to dinning through the housekeeping services in all areas! The hospitality was beautiful in every area of my stay at the Embassy Suites!!!

One of the two elevators was broken our entire stay. Air conditioning in room continuously broke, within hours of them "fixing" it. Housekeeping and food staff was very friendly.

The hotel staff were very helpful despite all of the issues. Only 1 working elevator which created a huge wait to get around the hotel. Room AC was also not working. Front desk called maintenance and they came and found it frozen. Told me to turn off the AC for 3 hours and turn it back on. Had to do that all night. The room only got down to 81 the entire night. Horrible night's sleep. Not anywhere near worth the ~$300 I paid to stay there. Staff was great, but I won't be going back.

Clean room. Wonderful front desk staff. Good fitness center. Free parking. And breakfast was cook to order. It was really nice.

I usually enjoy staying at the Embassy Suites, but this location was probably among my least favorite. The hotel is starting to show its age, which I don't mind if it is clean. However, that was not the case. We were assigned a 2 bed/ 2 bath suite. When I pulled the comforter back, there were significant noticeable stains that suggested the sheets had never been changed. Once you see something so blatantly gross, you know longer trust the cleanliness of the rest of the room. So, the remainder of the stay was not comfortable one. In addition, our room was on the 1st floor with the window looking out into the indoor pool. This forced us to keep the curtains tightly closed and the room dark. We were also then awakened at 7am the next morning, to the sound of the staff that were cleaning the pool, laughing and having a loud conversation. Overall, just not a good stay, but the staff was friendly and the breakfast good.

EVERY THING ABOUT THIS PLACE WAS AMAZING, EMPLOYEES WERE SO FRIENDLY, CLEAN ENVIRONMENT, WOULD RECOMMEND 10/10, AND WILL DEFINITELY STAY AGAIN! ( DID TRAVEL WITH DOG)

The Good: The staff was absolutely fantastic. Friendly, helpful, fast and responsive. It is an easy drive to the Colonial area or the Colonial Visitor Center. Decent selection of restaurants in the area but not in walking distance. The so-so: The rooms are okay. Nothing to write home about. Your normal hotel room. Beds were a little on the uncomfortable side. The breakfast was okay. Not as good as other ES I have stayed out. Decent selection but the quality just isn't there. But it is convenient and much better than the breakfast you get at other places. I suspected they used powdered eggs. The bad: They have two elevators. Only one was working. And it was slow, slow, slow. We were on the 4th floor and found it to be faster to just take the steps. The air struggled. It was hot in the lobby/bar area. They had a big fan running. My room was 75 when I got there, turned it down to 65 to cool off and it took over a day to get there. I don't think it ever shut off in my room. But in their defense, we had two 100+ days while there so everyone's A/C was probably struggling. It wouldn't my first choice probably but I would stay there again even with the negatives. It was priced fairly for the timeframe we were there.

I absolutely love this property, the manager James always greets us by name, he and his staff are extremely personable and friendly.

The room cleaning was excellent. They replaced plenty of towels and wash clothes. Parking was easy.