Westgate Historic Williamsburg Resort

The staff weren't too Great. They wouldn't let me Cancel my Booking. & They just took my money without my permission to book another night that I didn't need.

I had an absolute blast here. The rooms are beautiful and impeccably clean. Staff is excellent and very helpful. We came for a staycation and will be back!

This property was fine. The room was spacious and clean. The staff was very friendly and helpful. My issue was with the services or lack of. Maybe I should have known this but I definitely did not read it anywhere. There are no services. No one cleans your room or makes your bed or removes your trash. Sheets and towels are provided upon request and you leave the dirty linens and trash outside your door. Again, maybe I should have known this was a timeshare but I did not and it was not written anywhere but on a sheet that they handed us in at check in. The pool was very nice although I did not use it but many people did and seem to enjoy it. They are making improvements to the outside like mini golf grilling areas and pickleball. I feel this property is good for certain people but not us.

My husband and I came here for a little couples retreat and we absolutely loved it. The room was absolutely spotless, the amenities were great and staff was really friendly and helpful. 10/10 would recommend!

Centrally located, a lot of things within walking distance, incredible facility, attentive staff. I absolutely love staying here, and I could literally stay here forever. Versus some of the bigger names, this hotel really felt personal. It was more quiet, decorated, and cozy. Truly a wonderful little gem.

Overall the property seemed well kept visually. Our room was clean and exactly as pictured. The reason I'm not leaving a 5-star review has to do with the fact that there were lots of maintenance issues during our stay. Upon arrival, the computers were down making for a much slower check in. The staff was doing their best to accommodate despite the issue. The second day we were there the elevator was out of service, and was still out of service upon our departure the following day. The last day we were there the ice machine was out of service also. If it was just one issue or another, I would have said - things happen but it seemed like a lot of issues that weren't immediately addressed for being the middle of summer and their busy season.