Four Points by Sheraton Surabaya, Pakuwon Indah

I always stay here whenever I visit, but this time the experience was a bit disappointing. It has many positives, otherwise I wouldn't keep coming back to Surabaya and staying here. Let me talk about the negatives. I drove all the way from Bali, feeling a bit tired and unwell. I wanted to check my blood pressure, but when I asked at the front desk, they said they didn't have a blood pressure monitor. I believe a blood pressure monitor and some simple health check tools should be readily available. They're not large pieces of equipment, and it's essential for hotels to have some basic medical supplies for guests who feel unwell. This is just my personal suggestion. Also, during holidays or public festival days, the hotel's advantage of convenient transportation and being connected to a mall turns into a nightmare. You have to wait a long time for the elevator to get to the basement parking, and finding a parking spot becomes extremely difficult.

I think this is the best hotel I've stayed at in Surabaya for business trips. The environment, cleanliness, and service are all excellent.