Grosvenor Pulford Hotel & Spa Reviews

Response from Property: Dear Guest, Thank you for choosing us again and sharing your stay. We are delighted to know that your trip did not disappoint you. The thoughtful design of the hotel environment has earned your recognition as a "beautiful hotel." We are also especially grateful for your appreciation of Nelson's bar, as we are pleased that it brought you a pleasant and delightful dining experience. We look forward to your next visit and hope to continue providing you with a consistently enjoyable stay.

Response from Property: Dear Guest, thank you for sharing your kind feedback. We are delighted to hear that you found the atmosphere relaxing and that both our spa and the dining experience met your expectations, with the food described as outstanding. Your intention to return soon is greatly appreciated, and we look forward to welcoming you back for another comfortable stay and to enjoy more of what we have to offer.

Response from Property: Dear Guest,Thank you for choosing Grosvenor Pulford Hotel & Spa and for sharing such a thoughtful account of your recent stay. We are pleased to hear that, from your earlier visits, you already valued the hotel’s reputation, and that this time you found the decor, rooms, and overall facilities truly beautiful.We also appreciate your comments on your evening meal with the family, and we are glad the food and service were excellent. In addition, it is wonderful to learn that breakfast the following morning exceeded expectations, with its extensive selection and the friendly, efficient service.We hope you will have the opportunity to return and enjoy our spa facilities on a future visit.

Response from Property: Dear Guest, thank you for sharing your kind feedback and for choosing to stay with us for the fourth time. We are delighted to hear that our team’s helpful and friendly service made a positive impression, and that you found the room lovely and comfortable. Your continued return means a great deal to us, and we look forward to welcoming you back for another memorable stay.

Response from Property: Dear Guest, thank you for your excellent review of Grosvenor Pulford Hotel & Spa. We are delighted to hear you enjoyed a wonderful overnight stay and that our team’s friendly, helpful service made a positive impression. We truly appreciate your kind words and look forward to welcoming you back soon.

Response from Property: Dear Guest, thank you for sharing your experience with us. We are delighted to hear you enjoyed a wonderful one-night stay, particularly the cleanliness and spaciousness of your room, as well as the modern yet classic atmosphere. It is also great to know that the air conditioning performed well during the warm weekend, helping you stay comfortable throughout your visit.We are pleased that you made time to enjoy the pool and gardens, and that the dining at Nelson’s Restaurant left a strong impression. Your observation regarding the restaurant pricing is noted, and we appreciate your candid feedback.Thank you again for choosing Grosvenor Pulford Hotel & Spa. We look forward to welcoming you back for another stay and providing you with an equally memorable experience.

Response from Property: Dear Guest, thank you for sharing such a thoughtful review and for choosing Grosvenor Pulford Hotel & Spa. We are delighted to hear that our setting in the charming village of Pulford, with beautifully landscaped gardens, made your stay enjoyable. It is also great to know you found our location so convenient for exploring Chester, the Wirral, Liverpool, and North Wales.We truly appreciate your kind remarks about our team, facilities, and in particular the Palm Court Restaurant, and we are pleased that you found the rooms spacious and comfortable. Your intention to return is a wonderful compliment, and we look forward to welcoming you back for another memorable visit.

Response from Property: Dear Guest, thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our leisure facilities and that you found our team friendly and attentive throughout your stay. At the same time, we truly regret that the condition of the carpets in the hall and common areas did not meet your expectations. Your comments are noted, and we will take them seriously to further enhance the overall cleanliness and comfort of the hotel’s public spaces. We appreciate your understanding and hope to welcome you back again for a more comfortable and enjoyable experience at Grosvenor Pulford Hotel & Spa.

Response from Property: Dear Guest, thank you for sharing your experience at Grosvenor Pulford Hotel & Spa. We are pleased to hear you enjoyed the cosy, newly updated room, the convenient charging options, and the fresh breakfast with its low-fat yoghurt, fruits and juices. It is also wonderful that you appreciated the evening bar atmosphere and the spa, and that you had a truly lovely stay.

Response from Property: Dear Guest, thank you so much for your lovely review and for choosing Grosvenor Pulford Hotel & Spa. We’re delighted to hear you found your spiral room very comfortable, and enjoyed the thoughtful touches in-room, from the great selection of tea and coffee to the sweet treats to snack on. It’s also wonderful to know you had an excellent experience at the Spa, especially that it wasn’t too busy, and that your meal at the Palm Restaurant—particularly the carvery—was amazing and reasonably priced. We’re glad you appreciated the free parking as well, and we’re sorry for the busier Sunday atmosphere due to weddings and Sunday roast guests. Your kind words about our staff mean a lot to us, and we very much look forward to welcoming you back again soon.

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We’re truly sorry that on arrival your original room could not be allocated, as it wasn’t ready at that time. We understand how disappointing that can be, and we appreciate your patience.We also took note of your comment about the loft-style room and the care needed in the bathroom and when getting up from the bed. Your comfort and safety are important to us, and we’re sorry this was the only negative part of your stay.On the other hand, we’re very pleased to hear you found our team friendly and helpful. We hope we can welcome you back again, and that we’ll be able to provide you with an even smoother and more comfortable experience next time at Grosvenor Pulford Hotel & Spa.