Wuhan Garden Expo Garden Atour S Hotel Reviews

Very comfortable stay. We arrived in the early hours of the morning due to a delayed flight, and the check in was extremely smooth. The room we were given was a corner room with huge windows on both sides and great views. It was really large, super quiet and clean. The facilities are also great: large and well equipped gym and laundry room, and even a huge indoor pool with lots of a natural light.

Check in not good for foreigners. Spacious and clean room. Good amenities. Isolated hotel. You need to take a taxi to get around.

Generally speaking, the price/performance ratio is not high. The service at this price point was not provided and the customer was clueless.

Facilities: Parking is very convenient Hygiene: Invincible hygiene and very clean Environment: There is a bit of a problem. There is a strong smell of plastic in the room, which is not very good. Pay attention to ventilation Service: Atour service has always been problem-free It was a pleasant trip to Wuhan concert

It's OK, the free upgrade service is good, the location is average, the surrounding area feels desolate, and the buffet breakfast is average!!

The hotel is right next to the Garden Expo. It is only a 5-minute walk from the subway station. It takes less than 10 minutes to walk to the east entrance of the Garden Expo. It takes ten minutes to take a taxi to Hankou Station. It is very convenient if you want to visit the Garden Expo. The rooms are all smart and very comfortable to stay in. There are also free cold brew tea and lemonade at the front desk of the hotel. It is very comfortable to have a cup after walking outside to warm up. The sound insulation is good and I slept well at night, but the pressure of the bath water is not too high maybe because the floor is high.

This hotel left a very deep impression on me. During my stay, I spent hundreds of dollars just on taxis. The front desk service was a bit impatient. The room was quite big, but the hygiene was average and I could find hairs.

We temporarily arranged to stay at the Atour Hotel. The overall environment was good, and the smell of new decoration was still there. The most important thing was that I was woken up by the noise of some equipment downstairs at night. Even with the windows closed, the noise was still there. I didn't sleep well all night. When I got up, I saw that there was cigarette ash there that had not been cleaned up. The breakfast is pretty good, with a lot of variety and the taste is OK.

1. On the night of check-in, a colleague took the elevator and suddenly fell two floors. He pressed the 5th floor button and reported to the hotel. The hotel said that the engineering department had checked and it was fine now. 2. The air conditioner in the room failed on the night of check-in. The temperature in the room was 33 degrees. After an hour of operation, it was barely lowered to 31 degrees. They said the engineering department was off work and could not repair it. They could only provide an electric fan. 3. The air conditioner was turned on in the middle of the night, so I applied for a room change the next night. I left early in the morning to hand in the room card and packed my luggage. When I returned at night, I did not apply for a room change, and my luggage was left in the original room. It was on a different floor and I could not go to get it myself. I was told that it would be delivered later; 4. I waited in the room for half an hour but no one came to my room. It was already time to wash up and go to bed. I wanted to call the front desk but found that the phone in the new room was broken and I couldn't contact the front desk at all. 5. I called the front desk through Ctrip, and they said they were busy and no one could take me there. I had to go downstairs to get the card myself, wasting time going up and down the stairs. Why didn't they tell me that from the beginning? 6. I went downstairs and found that there was no guest at the front desk. 7. The phone number left in the mailbox for invoicing resulted in no invoice information being received at all. To sum up, ****.

My child caught a cold and had a fever these days. At night, when he sleeps without turning on the air-conditioner and covering himself with a quilt, he feels very hot. Without covering himself with a quilt, he feels very cold. So I have to find a hotel with cooling. Before booking, I called to ask if the central air-conditioning was on. They said it was on, but it wasn’t on when I checked in. As a result, my child kicked off the quilt all night, and his cold got worse. He had to go to the hospital for an injection. I am very disappointed with your hotel. If it’s on, it’s on, and if it’s not on, it’s not on. Do you have to lie to us just to let us stay with you?

The rooms facing the street are very noisy and you can clearly hear the noise of cars passing by. I asked the front desk to change the room, and they said that it was full that day and I would contact them the next day to arrange it. However, no arrangement was made in the next few days. It just so happened that I returned to the hotel at 12 o'clock in the evening these days, and I didn't have the energy to continue chasing. To add fuel to the fire, housekeeping removed the earplugs I had placed on the bedside table as trash. And the sound insulation of the house is very poor. Not to mention that the sound of closing the door was too loud, the noise from the next room could be heard clearly. The shower room is also very small, and you can't even stretch your arms when you lie sideways. A terrible week, so I moved to another hotel for the weekend.

It was freezing rain in Wuhan, and the central air conditioning in the room broke down. It's too cold. Generally speaking, the problem is repaired and solved overnight. It still wasn't fixed the next day. I don't quite understand. It has ruined the Atour brand.

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Others say it's average