JI Hotel (Wuhan Donghu Hubei Provincial Museum)

I was very satisfied with the room; I'll definitely come back next time.

They offered a complimentary late check-out until 3 PM, and the lobby staff consistently brought tea and water while we waited. The service was proactive and genuinely warm. My stay was extremely satisfying, and I'll definitely be back.

The room had a balcony with a lake across the road, and the overall environment was quite good. My booking was for check-in after 2 PM and check-out before 12 PM, but they allowed us to check in early and check out after 2 PM after a discussion. The staff at the front desk, both the gentlemen and ladies, had excellent service attitudes and were always helpful with any issues. Breakfast was also rich and delicious. The only downside was that sometimes the traffic downstairs at night could be quite noisy. Overall, it was still very good.

The hotel lobby has a lovely tea scent, and the environment is simple, fresh, and comfortable. The rooms offer complimentary bottled water and tea for brewing. Food deliveries are brought to the room by a cute robot. The room design is well-thought-out and comfortable. The hotel's cleanliness and service are also excellent.

This was a terrible experience. We arrived at the hotel at 3:30 PM. We had booked two rooms, but one wasn't checked in until after 4 PM, and the other wasn't checked in until almost 5:30 PM. The reason given by customer service was that the hotel was too busy, and previous guests were checking out late at 2 PM. I was extremely dissatisfied with this response. The previous guests' late check-out is not a reason for delaying our check-in so much. Because we were going to a museum the next day, I requested that one room be checked out late at 2:30 PM, and customer service agreed. However, the next day at noon, the room key was deactivated, and we couldn't get into the elevator or the room. When we contacted customer service, they actually said that our room was supposed to check out at 12 PM! I was so angry I wanted to call 12315 (the consumer rights hotline). Our booking clearly stated that check-in was at 2 PM and check-out was at 12 PM the next day. You delayed our check-in by a few hours for both rooms, and I only requested that one room be checked out late at 2:30 PM, which you also agreed to. And then the next day you acted as if we got a good deal! Is this the kind of service the Ji Hotel provides? I went for breakfast at 9:30 am, and there was practically nothing left. There was only a little bit of fried rice and noodles, and the bread, fruit, yogurt, and porridge were all gone. The only food left was soup noodles. The room was simply decorated, there were scraps of paper under the bedside table, and water stains (urine stains?) on the rim of the toilet. It's 700 meters from the museum, and it took me 15 minutes to walk there. I should have stayed at Chutian or Orange Hotel, which would have been closer. I will definitely never stay at Ji Hotel again.