Anonymous User
July 3, 2022
The worst hotel I have ever stayed in in Wuhan, and also the worst hotel experience I have ever booked on Ctrip. Before booking, I came here based on the hotel's good reviews including all aspects of service, but the result was a complete mess. 1. Poor service attitude at the front desk. Apparently there is a luggage delivery service on the hotel's promotional page, but the front desk said that this service is not available. After I repeatedly asked for a long time, they reluctantly asked the security guard to help me bring it up, and even asked me to take half of it myself. It was really a trick, and there was no sense of service at all. During the check-in process, the receptionist spoke very abruptly and had a dark face, as if someone owed her money. When the guest room called, she hung up the phone in annoyance. This was eye-opening to me. I have never seen such a willful receptionist.
2. A few days in advance of check-in, I emphasized to the customer service that I would reserve a room on a high floor because of my sleep. However, the waiter who called me yesterday was confused and didn’t reserve the room at all. Instead, I reserved the remaining rooms for the day. So what else can I do if I book in advance? What’s the meaning? Moreover, the side window of the room I stayed in was in front of the road. It was really noisy. I didn't sleep well all night. I won't come back next time and I will let my friends around me avoid lightning!
3. Whether I can reply to Li Guanli on WeChat at the front desk or not, the reply depends on her mood. Sometimes I can’t find her for anything. It’s really a very bad stay experience.
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