Wutai Mountain Marriott Hotel

The only five-star hotel on Mount Wutai. I booked a scenic view room, and overall it was decent, but it can't compare to five-star hotels in the city. The entire place feels a bit old, the bed linen isn't comfortable, the service is just average, and the breakfast buffet isn't very good either. However, the various dinner set menus at night offer good value for money. We had the seafood set for two for just over 300, which was definitely worth it.

This is my third visit to Wutaishan, and I'm staying at the Marriott again, in the same familiar room type, which is always reassuring. We booked three king rooms, but they couldn't be next to each other. The front desk, after consulting with the manager, offered to move us to a villa, but we still preferred a higher floor. The breakfast is as plentiful as ever. Wutaishan has changed a lot over the years, but the quality of the Marriott remains consistently excellent. I'll definitely stay here again next time I come to worship.

The hotel's service standards were excellent, making for an outstanding overall experience. The front desk was efficient with check-in/check-out, and communication was clear and smooth. The rooms were meticulously maintained, clean, and comfortable. Staff members were polite, attentive, and promptly responded to requests without delay. From arrival to departure, the entire process was hassle-free. The service was both professional and personable, balancing efficiency with a great guest experience. The quality hardware combined with excellent service, convenient location, and amenities truly exceeded my expectations. Highly recommended.

My experience was absolutely terrible; I rarely leave bad reviews, but this was something else. First off, there were several staff members standing by the entrance, yet no one offered to help with our luggage. They seemed completely clueless when guests arrived. I knew the hotel was a bit old, but the facilities are truly outdated and I just couldn't get used to them. We upgraded to a courtyard room, but the air conditioning wasn't working and was blowing cold air. My child was so cold they started crying. When I called the front desk, they told us to use a portable heater, which was incredibly noisy all night. I had booked for two nights but immediately cancelled one. Oh, and by the way, it was only 4 degrees Celsius on Mount Wutai that night. Truly an unbelievably awful experience.

The Wutaishan Marriott's location is excellent, right next to the scenic area's South Gate, and the hotel provides free shuttle service for guests, making getting around hassle-free. A key point for guests driving their own cars is that you must book your vehicle at least five days in advance to enter the mountain. A little tip for drivers: if you're coming from the Wooden Pagoda of Ying County, enter through the North Gate of Mount Wutai; for trips to the Hanging Temple and Mount Hengshan, also depart from the North Gate to avoid unnecessary detours. As a Marriott brand, the hotel boasts a superb environment, with well-designed rooms and a rich and delicious breakfast spread. On this stay, I was lucky enough to be upgraded to a deluxe suite, and the service was thoughtful and impeccable. After more than ten days of travel, this was the best hotel experience of the entire trip. The overall value for money, facilities, and service all exceeded expectations. I will definitely choose this hotel again next time I visit Mount Wutai.

A very disappointing Marriott experience. The location is far from the city center, requiring a 20-minute drive to reach the major temples. The outdated facilities are another issue. More importantly, the service was subpar. At check-in, the front desk provided no information about shuttle services, lunch hours, or any of the hotel's facilities. It definitely doesn't meet Marriott's standards. Given this overall experience, I'd rather stay at a hotel or guesthouse closer to the city center, even if it means one less option like this.

The room was very comfortable and the environment was incredibly quiet. The facilities were excellent, and most importantly, the service was outstanding. I was worried because I couldn't book a car before my trip, but when I called the front desk, the lady arranged for a colleague to come to the scenic area, help us with our luggage, and take us out of the area. We had electric cart service every time we went out. Although the weather wasn't ideal, our Wutai Mountain trip was still very fulfilling.

Staying at the Marriott in Wutaishan is really convenient. There's a shuttle right after the visitor center, and every morning there are three scheduled buses that go to Shuxiang Temple and Dailuo Ding. At other times, there's also a shuttle that can take you to the bus station. The sliced noodles for breakfast were absolutely delicious. I do have a criticism about the restaurant receptionist's service, though. On the day I checked in, I wanted to buy a coffee (there was a 9.9 deal on an app), but they directly said their coffee wasn't good and directed me to Starbucks instead. Fine, I didn't take advantage of that deal. Later that evening, I went to the restaurant to order food, and the supervisor said it was a buffet that night. I then asked at the front desk and found out that room service was available for à la carte orders. Seriously, as a restaurant supervisor, shouldn't they have some service awareness?!

This truly lives up to its reputation as the #1 accommodation on Wutai Mountain. When I requested a late check-out upon arrival, they immediately agreed! 👍 They even proactively offered a room closer to the lobby. The room itself was very clean and tidy, and the room service was incredibly responsive to all my needs. The only minor issue was a slight odor from the toilet, which could use some improvement, but overall, my experience was excellent. I'll definitely choose to stay here again next time! 🌹