Anonymous User
July 27, 2025
I booked a room for my parents who were traveling with my younger brother. Since the room display showed two breakfasts, I specifically asked the hotel how breakfast for children was calculated. The lady who answered the phone said it could be complimentary for children. However, upon arrival, when my family confirmed with the hotel, they were informed that children over 1.2 meters tall could not have their breakfast waived. I had already clearly stated in the previous call that my brother was 16 years old, and most 16-year-olds are taller than 1.2 meters. After agreeing on the breakfast fee, we checked into the next room where the guests were playing games and arguing. My family was woken up at 2 AM and reported it to the front desk, but it didn't quiet down until after 4 AM. Hotel staff checked the next room but couldn't find a solution. Because of the disruption to our rest, our trip was delayed by a day, and we had booked an extended stay. I specifically asked the platform to inquire with the hotel if the next room guests were also extending their stay and hoped they could change our room so as not to disturb our rest. The hotel told us they checked out at 2 PM. However, they hadn't checked out. The hotel front desk said they could change our room and took my family to see it. But when we arrived at the room, the cleaning lady was unwilling to help and muttered something under her breath. Thank you very much for the complimentary breakfasts for the children provided by the hotel these past two days; we saved 36 yuan. However, I hope your hotel can strengthen its staff management and standardize its internal procedures. We were able to pay when informed of the pricing initially, but we immediately raised the issue of noise disturbing our rest. We didn't ask for a refund or anything like that. Changing rooms seemed like a reasonable request to me. If you didn't want to agree, you shouldn't have agreed, instead of making the guests put up with the housekeeper's attitude.
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