Wuxi Grand Hotel Reviews

Response from Property: {免費停車} {靠近市中心} {延遲退房} {交通方便}尊敬的賓客：您好！感謝您出差期間選擇無錫大飯店並分享入住體驗。很高興得知客房整體乾淨衞生、工作人員服務及時且態度友善，讓您在忙碌之餘獲得更從容的休息時光。同時，您對泳池免費及水質清潔的認可也令我們深受鼓舞。我們將繼續秉持專業與細緻的服務標準，為每一位賓客提供穩定可靠的入住保障。期待您下次再來，繼續享受舒適放鬆的旅程。祝您生活愉快！

Response from Property: {免費停車} {靠近市中心} {延遲退房} {交通方便}尊敬的賓客：您好！感謝您對酒店地理位置和老牌底藴的認可！出門即是公交樞紐，直達惠山老街與各大景區，確實是我們引以為傲之處。關於您提到的設施問題，作為一座見證了歲月變遷的老牌酒店，我們在保留經典設計與高品質用料的同時，也在不斷努力提升各項服務細節，力求在歲月的沉澱中為您提供舒適安心的入住環境。您的包容與理解是對我們莫大的鼓勵。期待在未來的日子裏，能有機會再次為您服務，讓您看到我們更多的進步與美好。祝您生活愉快！

Response from Property: {免費停車} {靠近市中心} {延遲退房} {交通方便}尊敬的賓客：您好！非常感謝您再次選擇入住無錫大飯店。作為一家老牌飯店，能得到您“交通方便、價格實惠、用餐方便、總體不錯”的認可，我們深感欣慰。同時，我們也非常重視您提到的關於適老化設施的安全建議。您提到的一些問題，確實是我們在服務提升中需要認真面對和改進的重點。目前我們已記錄下您的建議，並會提交給酒店管理層及工程部門進行研究。未來在房間改造或設施升級時，我們會優先考慮增設無障礙淋浴房、安裝防滑扶手、提供沐浴凳等適老設施，以更好地保障老年賓客的安全與舒適。真誠感謝您的善意提醒，您的每一次建議都是我們進步的動力。祝您身體健康，旅途平安順遂！

Response from Property: {Free Parking} {Close to City Center} {Late Check-out} {Convenient Transportation} Dear Guest, Thank you for staying at Wuxi Grand Hotel. We are honored to provide services for your and your parents' Spring Festival trip to Wuxi. We are currently undergoing a planned renovation, hoping to make the "Old Ferrari" both classic and modernly comfortable. Thank you for your understanding and patience. We wish you and your family a Happy New Year! Welcome to come again and experience this unique historical charm!

Response from Property: {Free Parking} {Close to City Center} {Late Check-out} {Convenient Transportation} Dear Guest: Thank you for choosing to stay at our hotel and for your comprehensive review! Excellent facilities and high hygiene standards are the foundation of our service, but making you feel truly cared for is our ultimate goal. The little horse pendant may be a small gift, but it carries our heartfelt wishes for our guests. Thank you for your recognition, and we look forward to seeing you again! Happy New Year and a prosperous Year of the Horse!

Response from Property: {Free Parking} {Close to City Center} {Late Check-out} {Convenient Transportation} Dear Guest, Thank you for your review! We are pleased to know that you were satisfied with our room environment and our team's prompt response to issues. Your recognition is our greatest motivation. At the same time, we sincerely apologize for your unpleasant breakfast experience! The slow breakfast service and high empty plate rate were indeed serious oversights on our part, indicating that our meal preparation plan and table patrol frequency during peak dining hours were not good enough. Regarding your concern about the price not matching the experience, we have already reported this to the food and beverage management department. We are reviewing the matching of menu pricing and quality and will immediately begin optimizing the replenishment process to ensure that empty plates do not occur again. Thank you for your frank feedback; it is not only criticism but also a powerful tool to help us improve. We hope you can give us another chance to improve, and that your next visit will bring you a brand new breakfast experience! We wish you a pleasant stay!

Response from Property: {Free Parking} {Close to City Center} {Late Check-out} {Convenient Transportation} Dear Guest, Thank you for choosing to stay at Wuxi Grand Hotel and for your positive feedback on our service and facilities. We are honored. We sincerely apologize for any inconvenience caused by this delivery service. To ensure the safety and privacy of all guests, delivery personnel are not permitted in the hotel guest room area. If needed, please contact the front desk at any time, and we will arrange for someone to deliver the food to your room as soon as possible. We look forward to serving you again in the near future and hope to provide an even more perfect stay experience on your next visit. Have a pleasant stay!

Response from Property: Dear guest:Thank you for your detailed feedback and your perfect rating! We are truly honored to have provided you with a satisfying stay. What makes us even happier is that our staff were able to make you feel their friendliness and enthusiasm. You are most welcome to come again, and we will continue to serve every guest with the same dedication and care as always.

Response from Property: {Free Parking} {Close to City Center} {Late Check-out} {Convenient Transportation} Dear Guest, Thank you for choosing to stay at our hotel and for your review! As a long-established star-rated hotel, we do have room for improvement in facility upgrades, but service quality and value for money remain our core competitive advantages. We are pleased that the hotel's excellent location and convenient transportation have made your travel easier. We sincerely look forward to your next visit and will continue to strive for improvement!

Response from Property: {免費停車} {靠近市中心} {延遲退房} {交通方便}尊敬的賓客：您好！非常感謝您入住無錫大飯店！您的反饋我們已逐一記錄並立即整改。很高興中餐廳能得到您的認可。再次感謝您的真實反饋，期待下次再見時能讓您看到我們的進步！

Response from Property: {免費停車} {靠近市中心} {延遲退房} {交通方便} 尊敬的賓客您好：感謝您入住無錫大飯店。很抱歉，這次在床鋪舒適度和早餐服務細節上讓您失望了。您反饋的問題我們已經記錄，會立刻進行整改，確保各項設施與服務標準落實到位。您的意見對我們非常重要，再次感謝您的包容，期待能有機會為您帶來更好的體驗。

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay in our hotel and taking the time to share your experience feedback. Regarding the nighttime traffic noise issue you mentioned, we are deeply sorry and have considered optimizing the soundproofing facilities in the future to create a quieter resting environment for guests. At the same time, thank you for pointing out the lack of bathroom space. We will continue to evaluate the room design and strive to provide guests with a more comfortable living experience. It is gratifying that you have affirmed the quality of the guest rooms and the service of the front desk colleagues! We are honored to receive your recognition and will continue to maintain our service standards and improve details in the future. If you have any needs, please feel free to contact us and look forward to the opportunity to provide you with a more perfect stay experience again!

Response from Property: 尊敬的客人：您好！感謝您選擇入住我們酒店並分享您的寶貴反饋！我們非常高興得知您對前台服務的認可，能為您的用餐需求提供便利是我們的榮幸。對於餐廳營業時間給您帶來的不便，我們深表歉意，您的意見已反饋至相關部門，我們將積極評估優化餐飲服務時間，為客人提供更靈活的用餐選擇。酒店始終致力於為每位客人創造温馨體驗，無論您來自哪裡，我們都會全力協助。期待您在下次光臨時能感受到更完善的服務，祝您旅途愉快！

Response from Property: Dear guest, thank you for staying at Wuxi Grand Hotel. Thank you very much for your support to our hotel, we always believe that good word of mouth from the guests from the heart of the recommendation, and we are also honored to provide you with the best quality service. We welcome you to choose our hotel again, whether for business or travel! Sincerely looking forward to your visit again!