Wuyishan Yuejiuqu Hotel (Zhuyu Wharf)

Taking advantage of the off-peak travel season before National Day, the hotel is located right next to the Jiuqu Bamboo Raft Pier, a 3-minute walk away. The hotel environment is great, and breakfast is included. After the bamboo raft ride on the first day, I walked around Song Street, and the next morning I got up early to watch the sunrise from Baiyun Temple. 🌅 It was very convenient, as the hotel is only about 3 kilometers from Baiyun Temple. It's also very convenient to take the scenic shuttle bus to other attractions, just a 3-minute walk to the bus stop. Since we were pressed for time, we had lunch at the hotel, but the hotel only had noodles and rice noodles, so the overall value was quite good.👍

The food was delicious, and the service was attentive and thoughtful. As soon as we arrived at the hotel, the front desk even gave the children two complimentary desserts.

1) I really need to complain! No free cancellation, please read carefully! There's a 30-minute free cancellation period, but it's not free, and there will absolutely be no refund of the price difference! I booked two rooms, then changed them to a family room so my family could stay together, but the merchant refused to refund the price difference and refused free cancellation (even though there were still at least ten days until our trip). 2) This place is only close to the bamboo raft pier; it's far from the south gate of the scenic area and major commercial areas like Sangu Street. I don't recommend it. 3) The rooms are old. The stairs in the family room are very high, which is not child-friendly; the shower head is broken and leaking; there was hair clogging the drain on the second floor; the kettle lid is also broken. 4) The cleanliness is really poor; you can easily find piles of hair in the bathroom and rooms.

I really liked it. The owner contacted me about my accommodation early, gave me directions, and helped me with my luggage. The environment was very clean, the food was delicious, the breakfast was plentiful, the staff were very welcoming, and the tea was excellent. The only downside was that there weren't many restaurants nearby. However, a great thing is its proximity to the bamboo raft pier, making it very convenient to get to various attractions and take the shuttle bus. From the Sangu Resort area, getting to the attractions requires taking a bus or taxi, but here it's only a 4-6 minute walk.

Right next to the ticket office at the bamboo raft dock, the first stop in Wuyishan is the bamboo rafting tour. I bought a bamboo rafting ticket plus a three-day scenic area bus ticket. There are many buses, so there's basically no need to wait. The hotel staff were very welcoming. Every day when we returned to the hotel, they invited us to have tea and chat, and recommended the best travel routes. They were very thoughtful. It was a very satisfying stay!

The service was excellent, and they upgraded my room. It was the best stay I've had during my trip.

The hygiene wasn't great; I felt itchy after sleeping there. The room had wooden floors that weren't very clean. The location was inconvenient, being close to the bamboo raft pier but far from everything else. The soundproofing was also poor; I could hear people opening doors and showering late at night.

Here is my true account of my stay at this hotel: This hotel's service was the most bizarre and ridiculous I've ever encountered in all my travels. I only stayed in Wuyishan for two days, but I received calls from this hotel every day. The first day, I stayed at another hotel in the scenic area. That evening, I received a call from this hotel saying they needed to add me to a service group. Okay, fine, but they repeatedly mentioned that I didn't have my ID card and needed to go to the local police station to get a certificate. Unfortunately, my elderly relative had forgotten their ID card at home the day before, and since we were already staying in the scenic area and they accepted electronic ID cards, we didn't bother with it. The next morning, they brought it up again in the WeChat group, so I started asking them what the regulations were. I said it was fine staying at another hotel that night, but they kept questioning whether we were staying in a guesthouse or not, and then gave me the police station's number. I was still exploring the scenic area when I called the police station to find out what was going on. This was the first time I had such a bad service experience! That wasn't all. Then, while we were in the narrow passage of the Yixiantian scenic area, I received another call from a female manager of the hotel, surnamed Du, asking if we wanted a suite that was either a single-level or a loft. When we booked, the pictures didn't clearly show the two-story layout, so we requested a single-level room. They said that wasn't possible and booked a loft for us, then hung up on me. When I called back, they didn't answer... Why did they call me in the first place??? I called Ctrip to ask about the hotel's situation. Thankfully, Ctrip helped resolve the issue promptly, but they said that since it was past the half-hour refund period, the hotel wouldn't allow check-out and told me to come and check if the hotel matched the pictures before contacting customer service. This is the second time I've had such poor service! A hotel where I haven't even checked in yet, and I've been busy exploring the scenic area while dealing with these trivial matters – it's incredibly frustrating. They created a group chat supposedly to improve service, but people in the group don't respond to messages, and the hotel staff calls repeatedly, sometimes several times a day... Other aspects: The hotel breakfast was decent, and it's close to the bamboo raft pier, which is convenient, otherwise, the price during the holiday would be outrageous and disheartening.

I saw it was next to the bamboo raft ticket gate, so I chose it because I thought it would be convenient to take a bamboo raft the next day without having to get up early. The service attitude is very good, informing the route in advance, helping with luggage, etc. The hotel is cheap and a little old, but the hygiene is OK, and it is good overall.