Moxy Xi'an Downtown By Marriott

This hotel has set a new low for the worst hotel experience I've had on Trip.com! First off, the parking instructions were incredibly unclear, which led to a conflict and argument with the property management (who apparently aren't affiliated with the hotel). As a Marriott-branded hotel, shouldn't these details be within the hotel's purview? Without clear guidance, how are out-of-town drivers like us supposed to park and check in easily? After a 20-minute hassle, I finally checked in. Walking through a strangely green hallway to the room, I was again dumbfounded. I booked the most expensive family room on Trip.com, but what did I get? It was full of superficial touches. The room type clearly looked like a renovation of a standard room, with limited space. The 'family bed' was created by repurposing the sofa area, and the camping tent occupied the entire tea area, making it very inconvenient to boil water and posing a scald risk for children. The carpet was also dirty, and most of the family room amenities shown in the pictures were missing. In short, I paid over 200 more than a standard room price, only to get a standard room – the discrepancy was huge. And the most bizarre part was the parking exit. They're still using the most outdated method of handing a paper slip to the security guard, who then spent several minutes talking to the monitoring room via walkie-talkie before finally letting me out. This kind of operation in today's modern world was truly eye-opening. I didn't intend to be so thorough, but I hope this helps other guests avoid this pitfall when booking a family room. Lower your expectations, accept reality. If you want a proper family room, go for a legitimate five-star hotel. I fell for the cheaper option this time, and I won't dare to again! 🤣🤣

The hotel is very close to the subway station and the Bell Tower, offering beautiful night views. The room was a bit small, but the soundproofing was good and the bedding was comfortable. The breakfast buffet was quite extensive.

Everything went smoothly from check-in to check-out. Front desk staff Xiao Chen and Xiao Liu were very kind and patient. The room had great natural light, was clean with no strange odors, and the bedding was comfortable, so I felt very at ease. Front desk staff Li Lin, a young man, even interacted with my child and gave them a gift. Thumbs up! 👍

The room was clean, conveniently located very close to the subway station, and the staff were friendly. I highly recommend staying here.

The room was clean and tidy, and the breakfast was excellent with a wide variety of choices. Special thanks to Xiao Fu at the front desk, who helped us store our luggage and thoughtfully gave a cute fridge magnet to our child, leaving a wonderful impression of Xi'an on them.

Traveling to Xi'an, I stayed at the Moxy Hotel. The front desk service was excellent, and Xiao Fu and Xiao Liu were very welcoming. The hotel offers self-service laundry and complimentary cocktails, which was a great bonus.

The hotel's location is super convenient, right by the subway exit. The decor is industrial-chic with a modern touch, and it's very clean. The cocktails they offer are also excellent, and the staff, especially Xiao Fu and Xiao Liu, were incredibly friendly and welcoming!

I picked a really unique hotel for this trip! It's perfectly located near the Bell Tower, with convenient transportation all around. The hotel itself is comfortable and spotlessly clean. Right across the street is a huge shopping mall with tons of options for dining, entertainment, and relaxation – I loved it!