7 Days Inn Smart Selection Zhonglou Dachashi Area Metro Station Xian Reviews

Response from Property: 親愛的客人，您好！非常感謝您對7天智選版酒店（西安鐘樓大差市地鐵站店）的認可與好評。聽到您覺得房間舒適、服務到位、物品齊全，我們特別開心，也會把您的肯定傳遞給相關同事。我們酒店位置也為您帶來了更多便利，真心感謝您選擇並分享這份滿意體驗。期待您下次再來西安，我們繼續為您提供貼心周到的服務！

Response from Property: 尊敬的賓客您好，非常感謝您在百忙之中留下這麼温暖的好評！得知您帶孩子來西安第四醫院檢查眼睛，能選擇我們酒店入住，我們由衷感到榮幸。很高興前台小夥伴貼心陪同您和孩子挑選房間，讓你們住得舒心滿意。孩子檢查一切健康真是最好的消息，我們也跟着替您開心！我們一直希望給就醫出行的客人提供高性價比、安心便利的落腳之處，房間乾淨整潔、服務貼心細緻，是我們努力做好的小事。感謝您認可我們的設施、衞生與服務，您的肯定就是我們前行最大的動力。期待您下次再來西安時，依舊選擇我們。祝您和家人萬事順遂，孩子平安健康，期待再次與您相遇！

Response from Property: 您好，非常感謝您給出滿分好評！很高興我們的智能機器人送物、自助入住便捷體驗，以及齊全的房間設施、專業耐心的前台服務都能得到您的認可。看到您感受到入住的實惠與舒心，我們內心滿是歡喜。我們一直希望結合智能設備與貼心人工服務，簡化入住流程，讓每一位客人住得輕鬆省心。前台夥伴也始終堅持把酒店各項權益清晰告知賓客，讓大家明明白白消費。您對房間顏值、設施的肯定，是我們持續優化的動力。我們會繼續打磨細節，保持服務品質，把便捷舒適的入住體驗帶給更多朋友。期待您下次出行再次選擇我們酒店，祝您生活萬事順意，期待與您再次相遇！

Response from Property: 尊敬的賓客您好，非常感謝您給予我們滿分好評！很高興前台貼心的服務能夠得到您的認可，也感謝您願意選擇升級房型體驗。酒店坐落於鐘樓附近，步行便可抵達核心景區，正是希望每位來西安的朋友，都能方便地感受古城魅力。我們一直用心做好客房衞生與配套設施，智能客控與空氣凈化器，衹為給大家營造舒適安心的入住環境。看到您入住滿意，我們倍感欣慰。西安是一座值得反覆打卡的城市，期待您下次再來遊玩，繼續選擇我們。我們會持續保持服務品質，靜候您再次光臨，祝您萬事順意！

Response from Property: 您好，感謝您帶着孩子入住7天智選版酒店（西安鐘樓大差市地鐵站店），也謝謝您分享這麼細緻的體驗。我們很高興您覺得酒店距離地鐵4號線、6號線近，周邊就餐出行方便，打掃也保持得很乾凈，房間通過合理佈局做到乾濕分離，一次性用品齊全。關於洗浴間空間略顯侷促的感受，我們已記在心上。也特別感謝您提到的打掃衞生的阿姨和前台熱情的同事，看到他們的服務能讓您更安心，我們倍感欣慰。期待您有機會再來西安，歡迎再次選擇我們。

Response from Property: Dear Guest, Thank you so much for taking the time out of your busy schedule to write this five-star review! Your recognition and appreciation are our most precious motivation. Seeing your perfect five-star rating for our facilities, cleanliness, environment, and service warms and inspires our entire team. You mentioned that the hotel is located near the Bell Tower, making subway access particularly convenient. This is precisely our initial intention in choosing this location – to create a "quiet yet convenient" travel experience for every traveler, allowing you to quickly reach your destination while exploring the city's vibrant atmosphere. You praised the warm and attentive service of the receptionist and specifically mentioned our herbal tea, which made us very happy. We firmly believe that service is found in the details: a refreshing cup of herbal tea, a thoughtful greeting, or timely assistance can all make a journey more enjoyable. Our cleaning staff have also been quietly and diligently working to create a clean and tidy living environment for you. Your affirmation is the best reward for their hard work. We deeply understand that a perfect stay requires meticulous attention to every detail. From the routine maintenance of guest room facilities to the tidiness of public areas, and the smiling service of every staff member, we strive to do better. Your comment, "You made the right choice," is our greatest reward and further strengthens our "customer-first" service philosophy. Thank you again for choosing our hotel, and we look forward to seeing you again in the near future. If you have any needs or suggestions, please feel free to contact us. We are happy to serve you. Have a pleasant journey and all the best!

Response from Property: Dear Guest, Thank you so much for choosing our hotel and leaving such a perfect five-star review! Your comprehensive recognition of our facilities, cleanliness, environment, and service is the most valuable affirmation and encouragement for our entire team. Your mention of "excellent service" perfectly reflects our unwavering commitment to service – from the moment you step into the hotel, we aim to alleviate your travel fatigue and provide a warm and reassuring atmosphere, like home, with a sincere smile and meticulous guidance. Your comment about "very cleanliness" is the highest praise for our hygiene standards. We consistently adhere to the principle of "one guest, one change; deep cleaning," striving for spotless cleanliness from the corners of guest rooms to public areas, creating a healthy and comfortable living environment for you. Your recognition of the "quiet and peaceful surroundings" also makes us very happy. We carefully considered the advantages of a quiet location amidst the bustling city when choosing our location, allowing you to enjoy convenient access to transportation and amenities while finding a peaceful rest in a tranquil environment, completely relieving your travel fatigue. The "check-out luggage storage service" you specifically mentioned is one of the convenient services we've created to enhance your guest experience. We hope that through these kinds of details, your trip will be more relaxed and worry-free, so that your luggage doesn't hinder your enjoyment of sightseeing or work. Every word of your affirmation will become our motivation to continuously improve. In the future, we will continue to refine our facilities, hygiene standards, environment, and service details, striving to ensure that every guest who chooses us experiences a "superb" stay. We will also convey your praise to every colleague; this recognition from our guests is the strongest source of confidence for them to stick to their posts and serve with heart. Thank you again for your patronage and recommendation. We sincerely look forward to your next visit, to continuing to share the beauty and warmth of your journey with us!

Response from Property: Dear Guest, Thank you for choosing our hotel and taking the time to share your honest experience. First of all, we sincerely apologize for not providing you with a perfect and comfortable experience during your stay. In your review, you mentioned appreciating the cleanliness, quietness, relatively new facilities, and professional service of the hotel rooms; we are truly grateful for your recognition and understanding. Regarding your core concerns—the room being too small, the layout being inconvenient, cramped for two people, and a feeling of confinement—we have immediately and comprehensively recorded them and shared them with multiple relevant departments, including Housekeeping, Design, and Operations, for a thorough review and rectification. We understand that for travelers, a room is not just a place to sleep, but also a haven for relaxation and rest during their journey. We empathize with your concerns about details such as "the kettle being placed on the table and touching the bed," "it being too cramped for two people with a child," and "the space feeling confined," and we fully understand your dissatisfaction and disappointment. This exposed shortcomings in our room design and space planning: to accommodate the space constraints of the prime location, we excessively compressed the living space in the room design, failing to fully consider the actual needs of families and daily use. This resulted in some room types having unreasonable layouts and cramped spaces, which is our mistake, and we will not shirk responsibility. Regarding the issues you raised, we have already formulated a clear rectification plan: Optimize room display and booking instructions: We will immediately update the room details on all booking platforms, clearly indicating the actual area, spatial layout, and suitable occupancy of different room types, especially highlighting compact room types to avoid disappointment for guests and reduce similar problems from the source. Adjust room layout and facility placement: We will re-plan the furniture layout of compact room types, optimize the storage location of items such as kettles, and maximize living space to alleviate the feeling of confinement; at the same time, for families traveling together, we will prioritize recommending room types with more spaciousness to enhance the stay experience. Room Upgrades and Space Renovations: We will incorporate your feedback into our future room upgrade plans, reassessing the design rationale of our compact rooms. In subsequent renovations, we will prioritize optimizing the spatial layout, balancing location advantages with living comfort, to create a more comfortable stay for our guests. Enhanced Pre-Check-in Communication and Service: We will require the front desk to proactively confirm the number of guests and their needs upon check-in, recommending suitable room types accordingly. If a room type is unsuitable, we will coordinate an upgrade immediately to ensure a superior guest experience. Your suggestion that "a little more space would be perfect" is our most sincere advice and the direction we are moving towards. We firmly believe that only by facing and solving problems can we live up to the trust of every guest. Your criticism is our greatest motivation for improvement. We sincerely apologize again for the unpleasant experience you had during your stay. We sincerely hope to have the opportunity to make amends and invite you to visit us again to witness our improvements. If you would like, you can also contact our customer service team at any time for personalized compensation and upgrade services. Wishing you a happy life, a smooth journey, and all the best!

Response from Property: Hello! Your heartfelt review warmed the hearts of all our hotel staff. We are truly grateful for your choice to stay and for leaving such sincere feedback! You mentioned the hotel's clean and tidy environment, excellent facilities, and the attentive service from the front desk staff and local residents, which made you feel very welcome. We have noted all these details down. Providing a comfortable stay for you, a solo traveler, and helping you create wonderful memories of your Xi'an trip is our greatest joy! We are committed to perfecting every detail of our service, striving to provide every guest with a truly welcoming experience. Knowing you enjoyed our atmosphere, we will continue to maintain this enthusiasm, constantly optimizing and upgrading our services to live up to your trust! We sincerely wish you success in your postgraduate entrance exam, a bright future, and a successful career! We also eagerly anticipate your return to Xi'an after your exams and hope you will stay at our hotel again. We look forward to your return! Wishing you a happy life and all the best!

Response from Property: Dear Guest, Thank you for your high praise and perfect score! Seeing your satisfaction with the hotel's location, room cleanliness, and the service of our staff fills our entire team with joy and pride. We are delighted to learn that you appreciate our convenient location near the subway station – making your journey easy and comfortable is exactly what we strive for. Your word "clean" for the room reflects the meticulous and dedicated work of our housekeeping staff day after day; your recognition is their greatest reward. We also want to thank you for specifically mentioning our front desk staff! We have shared your enthusiastic feedback with them, and they are overjoyed, saying it's the best gift of spring. Making every guest feel at home is our unwavering pursuit. Thank you again for your choice and appreciation, and thank you for taking the time to leave this valuable review. We will continue to maintain our standards and strive to do even better. We look forward to welcoming you back to our hotel in the near future! Wishing you a pleasant life and all the best!

Response from Property: 親愛的客人，您好！非常感謝您選擇入住7天智選版酒店（西安鐘樓大差市地鐵站店），也感謝您用心分享這次入住體驗。看到您對吹風機、空調、房間裝飾和一鍵開關這些細節都給予認可，我們特別開心；房間乾淨清爽、環境與圖片一致且寬敞舒適，也讓我們倍感欣慰。尤其感謝您對前台服務禮貌周到的肯定，這會讓我們同事備受鼓舞。您的滿意是我們前進的動力，期待下次還能繼續為您帶來温暖舒心的入住體驗。

Response from Property: Dear Guest, thank you so much for your five-star review! We are delighted to hear that your location is "absolutely fantastic"! The convenience of walking to the subway station, the quiet and peaceful environment, and the excellent value for money are all details that our team has been working hard to refine. The fact that you feel our environment and service are at the "top level" in our price range is the greatest affirmation for us. We will continue to maintain this dedication, striving to provide you and every guest with an even more thoughtful experience, from room cleaning and front desk service to providing directions. We look forward to your next visit!

Response from Property: Dear Guest, Thank you for your detailed review and 4.7-star rating! We value your feedback highly, especially your comments about the comfortable bedding, attentive front desk service, and the enhanced experience after the room upgrade. Your appreciation for the laundry, drying, and ironing facilities is also a great encouragement to us. We will continue to focus on the details of our facilities and hygiene, striving to optimize them so that we can provide you with an even more perfect experience on your next stay. Thank you again for your kind recommendation. We wish you a pleasant journey and welcome back next time!

Response from Property: Dear Guest, thank you for your 5.0 rating on the New 7 Days Inn's Best Sleep King Room. We are honored to have provided you with a comfortable stay while you traveled alone in Xi'an. As a newly opened hotel, we always prioritize safety, room quality, and service details: safety reminders and travel guidance for solo female travelers at the front desk, meticulous room cleaning, brand-new facilities, convenient bathroom experience (instant hot water, complete amenities), and a location close to the subway with abundant surrounding restaurants—all these are designed to meet the accommodation needs of solo travelers. Our service goal is to provide you with a safe and comfortable place to stay in an unfamiliar city. We will continue to optimize our service details and look forward to your next visit to experience the beauty of Xi'an and our dedication.