Xi'an Airport Hotel

The room was extremely clean and the location is fantastic, right inside the T3 entrance. It's ideal for a layover and rest. Plus, they offer room service with a decent variety of items at reasonable prices. You can access the departures hall directly from the hotel, which saved us a lot of time.

It's too old, which is understandable, but it's in disrepair and pretty subpar in every aspect. The only plus is the great location—a must-choose for an overnight layover the next day.

To be fair, the hotel is right at Terminal 3, and you can easily walk to Terminals 1 and 2. However, getting to Terminal 5 requires taking the hotel shuttle or the airport inter-terminal transit. The cleanliness and overall environment are impeccable, especially the breakfast, which offers a great variety. The facilities are a bit dated, but the service is satisfactory—for instance, when we ran out of bottled water in the room, housekeeping brought more right away after a quick phone call. The Chinese restaurant on the second floor is a bit pricey, but that's understandable, and the view of the airport is fantastic.

I booked this hotel because I had an early morning flight. Let's start with the positives: there is a shuttle bus from the hotel to Terminal 5 around 4:00 to 4:30 AM. Aside from that, I can't find a single thing to praise. The lobby looks somewhat grand, but once you enter the room, the lighting is extremely dim—even with all the lights on, it's still very dark. The room facilities are extremely outdated; there are no usable USB charging ports, let alone Type-C ports. When I called the front desk to borrow a charger, I was told they didn't have any, the hotel doesn't provide them, and I would need to rent a power bank myself. There was hair on the room carpet and in the bathroom drain, and the fixtures are way too old and worn out. The hotel doesn't have delivery robots, so if you order takeout, you have to go downstairs yourself to pick it up from the delivery table at the main entrance. Perhaps due to the proximity to the airport, the mobile signal was so abysmal that I couldn't get any connection. When I forgot my room card on the way back from picking up my food and asked the front desk staff to make a new one, she rolled her eyes impatiently and asked for my name. The next day at check-out, when registering my license plate, the front desk staff didn't even look up and shoved a sign for 'guests without ID' for me to scan. When I looked at her and asked if she had given me the wrong thing, she finally snatched away the sign with the parking ticket QR code, looking extremely annoyed and frowning. This is hands down the worst hotel I've stayed at recently, bar none. Unless it's absolutely necessary, don't put yourself through the trouble—not recommended.

A great choice for a transit hotel. This is my second time staying here. It's very close to the airport, just a 2-minute walk to the terminal. The room conditions are average, but the price is reasonable and offers good value for money.

I had an early morning flight from T3, and since the hotel is right at the terminal, I could quickly check out on the 3rd floor. It's just a few minutes' walk to the terminal, which was incredibly convenient. Based on some reviews, I didn't have high expectations, but it truly exceeded them! I arrived at the hotel in the evening, and the lobby was grand and opulent. The front desk staff member who checked me in was friendly and enthusiastic, and even upgraded my room to an executive floor! While checking in, there was an elderly person next to me, seemingly alone and unfamiliar with the process. The front desk staff was incredibly patient, explaining everything to them and even helping them communicate with their family over the phone about the procedures. Her service attitude was truly commendable. The room was clean and tidy, and my child was thrilled watching the planes take off and land. It was a very satisfying stay, and I highly recommend it for transit passengers catching flights. I would definitely come back if I have the chance!

I stayed here a year ago during a layover at T3. This time, I thought I'd stay again for my T5 layover, but it was a complete disaster. 1) The transportation is incredibly inconvenient. The hotel shuttle runs every half hour during peak morning hours, then only once an hour. I arrived on a red-eye flight and didn't see it at all. I had to take the airport's Rainbow shuttle to T3, then wake up a corridor security guard to get to the hotel lobby. 2) The room had no tea bags or coffee sachets. Even after complaining, they weren't provided by the time I checked out the next day. They kept saying they needed to 'confirm' if they were missing. It's ridiculous! Am I staying at the most expensive hotel near the airport and lying to frame them? I'm attaching photos. 3) The front desk's service mindset is absurd. I checked in at 2 AM and found the air conditioning was very slow to start. The front desk said they'd have housekeeping come look at it. 15 minutes later, no one came. I called again, and they said they were 'too busy' and forgot to contact housekeeping. When I checked in, I didn't see a single other guest, and now they're 'very busy'? Who are they trying to fool? The young male front desk staff acts like customers are fools. 4) The supervisor was even more outrageous. When I checked out the next day, all she could say was, 'I'm so sorry, truly sorry,' and even proactively added, 'This way, I won't have to call you to explain, right?' Speechless. No tea bags or coffee, terrible service, and no attempt to fix anything. I think she's perfectly fine with it; where's the apology? 5) After washing my hands with their soap, my hands were so dry they cracked, and even lotion didn't help. I find it hard to believe there's no foul play in their hotel supplies procurement; it wasn't this bad a year ago. To all my fellow travelers on layovers, I strongly advise you not to come here. Highest price, worst service.

I've stayed here several times. The hotel is luxurious and very affordable. It's located right inside Terminal 3, and you can walk to Terminal 2 in 5 minutes. They also offer a shuttle service to Terminal 5. It's incredibly convenient for early morning flights, and the breakfast is abundant and excellent!