Grand Hyatt Xi'an

The Grand Hyatt Xi'an, located in the CBD of the High-tech Zone, boasts modern and grand architecture with stunning high-altitude views overlooking the city's nightscape. The guest rooms are spacious and elegant, incorporating elements of Silk Road aesthetics. The bedding is comfortable, and the bathrooms feature a wet and dry separation. The service is attentive and professional. Breakfast offers a delightful mix of Chinese, Western, and authentic Shaanxi specialties like Rou Jia Mo and Zeng Gao. The public areas are upscale and perfect for photos, with comprehensive amenities. It's an excellent choice for both business and leisure, offering a fantastic experience.

The Grand Hyatt Xi'an delivered a perfect experience! The location is convenient, and the design is impressive. The rooms are clean and spacious, with high-end amenities. The service is warm and attentive, with great attention to detail. Breakfast offers a wide variety of delicious options. The gym and swimming facilities are excellent. Five-star recommendation, a super comfortable stay!

The Grand Hyatt Xi'an was an amazing experience! The location is excellent, making it very convenient to get around. The room was spacious, clean, and elegantly decorated. The bedding was super comfortable, and the soundproofing was great. The service was warm and attentive; both the front desk and staff were exceptionally friendly. The breakfast offered a rich variety of options, and the Shaanxi local snacks were authentic. Overall, my stay was perfect, and this will be my top choice when visiting Xi'an again. I will definitely be back!

For the May Day holiday, I wanted to avoid long travel since it would be crowded, so I decided to stay in Xi'an and explore the city's food scene. We chose the Grand Hyatt, and it was a fantastic experience; the hotel's design is incredibly tasteful. It's also conveniently located directly across from MixC World, making dining and transportation a breeze. However, what truly touched me was the service here. I especially want to commend Judy at the front desk! From the moment we checked in, she was patient and thorough. I mentioned that my child is a bit older and I was concerned about space, and Judy not only thoughtfully noted our request, but when we got to the room, the sofa bed was already neatly made up, and extra blankets and pillows were provided. She even specially arranged a complimentary breakfast for my child. She also thoughtfully registered our car plate for extended use, so we don't have to inform the concierge every time we leave – truly considerate. This kind of attentive, 'can-do' service really makes parents traveling with children feel incredibly welcome and at ease. All in all, the Grand Hyatt Xi'an not only boasts impressive aesthetics, but more importantly, it has staff like Judy who genuinely prioritize guests' needs. This will definitely be our first choice next time we visit Xi'an.

Returned for another stay and was quite satisfied. The room was very clean and tidy, and the decor was simple and relaxed, making for a comfortable stay. However, some of the in-room facilities showed signs of wear and tear and could use better maintenance. During peak times, the service and attention to detail could be improved. The hotel has a great foundation overall, and any issues were promptly addressed. If they improve facility upkeep and consistent quality control, the experience would be even better.

Cleanliness: Really good. Even though there are many corners in the room, I didn't see a speck of dust. Environment: Super, super great. The gym, swimming pool, breakfast restaurant, Italian restaurant, afternoon tea, and lounge are all so beautiful. Anywhere you take a picture looks very well-designed. To find a hotel like this for around 1000 is really worth it. Service: The butler's attitude was the best I've ever encountered! Thanks to Vivian for letting us check out late so we could comfortably go for a swim, haha. There are also many staff members everywhere you look.

Cherry Ma at the reception desk was incredibly attentive and helpful. They even gave me a free room upgrade! The room had a great view, was spacious and clean. Absolutely fantastic value for money! 🥹

The Grand Hyatt Xi'an truly lives up to its reputation. I was exhausted after a long journey, but when I arrived, the front desk agent, Yolanda, was incredibly efficient and welcoming, and quickly got me checked in. The concierge staff thoughtfully brought my packages and luggage up to my room. My stay was incredibly comfortable and satisfying. I'll definitely choose this hotel again next time.

Facilities: Very new and well-maintained. Hygiene: Good, very clean. Service: Excellent, staff are very polite. Breakfast was also delicious with plenty of choices. My favorite was the freshly squeezed juice. I'll definitely book this hotel again next time I'm in Gaoxin.