Hampton by Hilton Xi'an Hi-tech Zone

I wasn't going to leave a review, but last night, the room next door was occupied. Every time their doorbell rang, I thought it was for my room, which was really alarming late at night. There's zero soundproofing. And let's talk about the start of my stay: no hot water on the first day for a shower. The Aurora TV couldn't use my own membership; I had to scan a code and pay extra to buy a new one. I also called the front desk for a nail clipper and had to chase them three times over an hour... they finally brought it at 11 PM. Unbelievable. When I was checking out, I asked for a shopping bag to pack some things, and they asked me 'what shopping bag?' The breakfast wasn't great either; I'm not sure if it was because of the New Year crowd, but there were very few dishes and fruits. Oh, and the TV was tiny. Taxis couldn't drop me off right at the hotel entrance because the 'parking full' sign was always up outside, so cars couldn't get in... All in all, a pretty poor experience.

Traveling with friends, we blindly picked this hotel and it completely exceeded our expectations! The moment we stepped into the lobby, we were charmed by the warm lighting and pleasant fragrance. The front desk attendant, YIYI, had such a sweet smile and checked us in incredibly fast. She even thoughtfully recommended a nearby snack street. The room was surprisingly clean, the bedding felt so soft and plush, and the bathroom toiletries were all branded – the attention to detail was top-notch. The view from the window was fantastic! We spent the evening with friends, sitting by the window, chatting and snacking, which was just pure happiness! The next day, at check-out, they even gave us a souvenir, a local-themed fridge magnet – truly a thoughtful touch! The next time I come here with friends, I will definitely choose this hotel again. I absolutely have to recommend it to all my travel companions!