Hilton Xi'an City Wall

Had a wonderful stay at the Hilton Xi'an Bell Tower during my trip! The room was clean and quiet, and the service was warm and attentive. Special thanks to Alicia at the front desk—she was incredibly helpful and went above and beyond with some lovely surprises for us.

Convenient location, clean hotel surroundings, and the room was quite clean and quiet. I was worried it might be a bit dated before arriving, but it's actually well-maintained. All the staff members I encountered were very friendly, and the hotel gym was great. Overall, it's great value for money, and I will definitely consider staying here again next time I visit Xi'an.

Had a very pleasant three-day stay. The staff were all quite friendly, and there are attendants at the entrance to help with luggage and open car doors. The bed was very comfortable and made it easy to fall asleep, and the shower had strong water pressure with a steady supply of hot water.

The location is close to Chang乐 Gate and Yongxingfang, but you'll need to bike or take a ride-share to the subway. We mostly used taxis to get around. The decor is a bit dated, but the lobby has a distinct Shaanxi character, and the lighting and other details create a nice ambiance. The in-room amenities are complete but also quite old; they really should consider replacing things like the hair dryer. Breakfast was decent, with good roujiamo (meat burger), youpo lazi (oil-splashed chili sauce), and shepherd's purse wontons. The children enjoyed the zenggao (steamed glutinous rice cake) and black rice porridge, though the salad bar was a bit limited. The service was good. The front desk was excellent, and the service for the hot water basin beef in the restaurant was great. The lady making roujiamo was enthusiastic, and the housekeeping staff even replenished my bath bags when they noticed I like to take baths. The service really made up for the outdated facilities.

As always, the hotel has changed its name, and the service seems to have upgraded too. The entrance feels like a 'Hui Street' for Henan people, full of Henan-style delicacies 'Xi'an-ized' – which is great! There's roasted meat, 'rouwan hulutang' (meatball spicy soup), Henan-style 'hulutang', tofu pudding, preserved beef sandwiches, hot pot, Zhengjia steamed buns, and Zhang Lingfeng's 'roujiamo' (meat sandwiches) 🥙. Stay here, and avoid the hassle of parking and queues.

I chose this hotel in Xi'an, and the breakfast was good, with a generous breakfast manager. They had Hu La Tang (spicy soup), Rou Jia Mo (meat burger), and Biang Biang noodles. 1. Upon arrival, the hotel's revolving door, which seemed old, hit my elderly family member, causing them to fall. I found the revolving door to be too narrow and too fast, making it unsuitable and a safety hazard. 2. I'd like to commend Ada, the duty manager that day, for her prompt handling of the situation. She arranged for my family member to be taken to the hospital for X-rays and examinations. Thumbs up to this manager! 👍 3. We arrived at the hotel at 11 AM. After my family member fell at the entrance, I noticed a hotel doorman and another person responsible for the entrance quietly discussing something. This was very unsettling and made guests feel uncomfortable, as if there was a disconnect between their words and actions. On October 3rd, around 10:30 AM when we were checking out, there was a slightly taller security guard at the entrance. I was with a pregnant woman, an elderly person, and a child, and I asked him to help put our luggage in the car trunk. The security guard, however, refused, saying he needed to maintain order at the entrance first. Our car was right there at the entrance; shouldn't he have offered a hand to put the luggage in the trunk? Even in non-five-star hotels across the country where I've stayed, the security guards always help with luggage. Therefore, the management and standards for security at this hotel are inadequate. The first point of contact for guests arriving at the hotel is the security at the entrance, and this deserves a negative review. Good things should be praised, and shortcomings should be criticized; otherwise, how can there be improvement?

The hotel's location is excellent; it's convenient to go anywhere, and very close to the city wall.

While the decor and facilities may not be as modern and smart as newly opened hotels, the overall quality is definitely excellent. The room was clean, the air fresh, and it was quiet and comfortable with good soundproofing. I particularly want to praise the hotel staff, who were all friendly and enthusiastic, and responded promptly to requests. They also showed great consideration for guests, which I really appreciated. I extended my stay by two days and had a comfortable four nights within the city walls~

The hotel is well-maintained. Breakfast was incredibly crowded. The parking area was a bit messy and run-down. Thanks for the complimentary shadow puppet ornament!