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Amenities9.3
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Guest User
Westin Apartment Family Room (Family Enjoyment + Sofa Bed)
Stayed in Dec 2025
Family
5 review
10/10
Outstanding
Posted on Feb 2, 2026
I traveled with two children and booked a family room in the apartment building with a king bed and a sofa bed. Since it's close by, I could easily get a taxi from the entrance of the High School Affiliated to Shaanxi Normal University on Ci'en West Road, avoiding the one-way traffic congestion in front of the hotel. The hotel breakfast was good, and the dinner buffet was amazing, with delicious food and very reasonable prices. I also ordered late-night snacks; the fried rice, fermented glutinous rice soup, and small dumplings were truly delicious. After having the hotel's 'safer' noodles and roujiamo, there was no need to go to any snack street. The hotel service was excellent, especially Lucy. We arrived before check-in time, and she escorted us to the executive lounge to rest and even provided complimentary breakfast vouchers, for which I'm especially grateful. The kids had a great time eating and playing at the hotel. The Giant Wild Goose Pagoda and the Grand Tang Dynasty Everbright City are right at the doorstep, which was incredibly convenient with children. After three days in Xi'an, I've grown to love The Westin hotel; it feels very reassuring. It was a pleasant trip.
Original textTranslated by Google
6/11
Response from Property: Thank you for choosing The Westin Xi'an and sharing your experience. We are delighted to hear that you appreciated our service. For every traveler, a place to stay is not just a place to rest, but a warm harbor for the soul. We firmly believe that providing a sense of belonging for wanderers is our hotel's most sincere mission. The Westin Xi'an is located in the bustling Tang Paradise, adjacent to the historic Big Wild Goose Pagoda. The hotel also features the Xi'an Qujiang Art Museum, a national second-class museum, which we welcome guests to visit and experience the artistic charm of Xi'an. The hotel offers a variety of culinary experiences, including the Chinese-style restaurant specializing in Cantonese and Shaanxi cuisine, the Japanese restaurant Mai, the Western restaurant Zhiwei Café, and the lobby bar. These restaurants offer not only mouthwatering dishes but also a harmonious and elegant atmosphere, which we look forward to welcoming you to visit on your next stay. Thank you again for your trust and support. We hope to provide you with even better service on your next stay. We wish you a pleasant stay!
Hushangqicheren
Deluxe Suite
Stayed in Jan 2026
Family
1 review
10/10
Outstanding
Posted on Feb 9, 2026
Overall, the hotel is pretty good. The decor is well-maintained, and the facilities have been updated with modern amenities like a large TV and a smart toilet. The breakfast quality is excellent, offering both local specialties and delicious Western options (the coffee from the capsule machine is consistently good). The location is superb; the Big Wild Goose Pagoda, Grand Tang Dynasty Everbright City, and Furong Garden are all within easy reach. The Joy City mall next door also offers convenient dining and shopping. However, if you're an early sleeper or sensitive to noise, you might want to pay attention to your room's orientation. While the windows provide good sound insulation, they can't entirely block out the peak-hour hustle and bustle from outside. The suites are very spacious, making them ideal for family trips, and if your children are small, two could even sleep on the sofa! 🤭
Original textTranslated by Google
Response from Property: 衷心感謝您選擇西安威斯汀大酒店,並分享您的入住體驗。非常高興得知酒店的服務得到您的認可,對每位遠行客而言,下榻之處不僅是休憩空間,更是心靈歸棲的温暖港灣。我們始終相信,讓漂泊的腳步找到歸屬感,是酒店最真摯的使命。西安威斯汀大酒店坐落於繁華的大唐不夜城,緊鄰千年歷史的大雁塔。酒店自帶國家二級博物館——西安曲江藝術博物館,歡迎住店客人前來參觀,感受西安的藝術魅力。酒店為賓客帶來眾多美食體驗,粵菜陝菜為特色的中國元素餐廳、日料餐廳舞、西餐廳知味咖啡廳與大堂吧不但有令人垂涎的美食,更有和諧搭配的優雅氛圍,期待您下次入住時可前來品鑒。再次感謝您的信任與支持,希望能夠在下次入住時為您帶來更滿意的服務,祝您生活愉快!
Fengtutu🐰
DeluxeQueen Room
Stayed in Jan 2026
Family
9 review
10/10
Outstanding
Posted on Feb 8, 2026
This is a great hotel, conveniently located right next to the Grand Tang Mall and the Big Wild Goose Pagoda. The rooms are spacious and comfortable, and the young lady at the front desk provided excellent service. If I come back to Xi'an, I would definitely book the Westin again.
Original textTranslated by Google
Response from Property: 衷心感謝您選擇西安威斯汀大酒店,並分享您的入住體驗。非常高興得知酒店的服務得到您的認可,對每位遠行客而言,下榻之處不僅是休憩空間,更是心靈歸棲的温暖港灣。我們始終相信,讓漂泊的腳步找到歸屬感,是酒店最真摯的使命。西安威斯汀大酒店坐落於繁華的大唐不夜城,緊鄰千年歷史的大雁塔。酒店自帶國家二級博物館——西安曲江藝術博物館,歡迎住店客人前來參觀,感受西安的藝術魅力。酒店為賓客帶來眾多美食體驗,粵菜陝菜為特色的中國元素餐廳、日料餐廳舞、西餐廳知味咖啡廳與大堂吧不但有令人垂涎的美食,更有和諧搭配的優雅氛圍,期待您下次入住時可前來品鑒。再次感謝您的信任與支持,希望能夠在下次入住時為您帶來更滿意的服務,祝您生活愉快!
A Lin princess
Deluxe 2-bed Room
Stayed in Jan 2026
Family
4 review
10/10
Outstanding
Posted on Feb 8, 2026
Perfect for a family trip with kids! The grandparents were happy, and the children had a blast. Highly recommend!👍🏻👍🏻
**Facilities:** The hotel is fully equipped with all the amenities you'd expect from a five-star standard.
**Cleanliness:** The room was spotless and tidy. It was cleaned and refreshed daily, and they even provided children's toothpaste and toiletries.
**Environment:** The location is superb! You can see the Giant Wild Goose Pagoda from the window, and Datang Everbright City is right downstairs.
**Service:** The customer manager proactively helped us with a late check-out – so thoughtful!
**Qujiang Art Museum Tickets:** Saw the golden bricks of the Forbidden City's Hall of Supreme Harmony, truly eye-opening!
**Fun Experience: Dual Hanfu Experience for Two (makeup and styling not included):** My second child got to try on a Hanfu outfit for free.
Original textTranslated by Google
Response from Property: 衷心感謝您選擇西安威斯汀大酒店,並分享您的入住體驗。非常高興得知酒店的服務得到您的認可,對每位遠行客而言,下榻之處不僅是休憩空間,更是心靈歸棲的温暖港灣。我們始終相信,讓漂泊的腳步找到歸屬感,是酒店最真摯的使命。西安威斯汀大酒店坐落於繁華的大唐不夜城,緊鄰千年歷史的大雁塔。酒店自帶國家二級博物館——西安曲江藝術博物館,歡迎住店客人前來參觀,感受西安的藝術魅力。酒店為賓客帶來眾多美食體驗,粵菜陝菜為特色的中國元素餐廳、日料餐廳舞、西餐廳知味咖啡廳與大堂吧不但有令人垂涎的美食,更有和諧搭配的優雅氛圍,期待您下次入住時可前來品鑒。再次感謝您的信任與支持,希望能夠在下次入住時為您帶來更滿意的服務,祝您生活愉快!
sct007
Super Room
Stayed in Jan 2026
Family
4 review
9.5/10
Amazing
Posted on Feb 8, 2026
The hotel's location is excellent, right on the street of Never Sleep City, directly opposite the Xuanzang Master sculpture. The hotel is large, and the rooms are spacious. The 2.74-meter-wide bed was incredibly comfortable. Westin's breakfast is also quite famous in Xi'an. The only downside, as mentioned in many online reviews, is the service. The front desk staff seemed very cold. We booked our rooms several days in advance and specifically checked in at 6:00 PM, yet they couldn't even put our two rooms together. After a long discussion, they ended up giving us two rooms that were the furthest and in the corner, right next to the air conditioning units.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇西安威斯汀大酒店並分享寶貴的入住體驗。很高興您喜歡酒店的地理位置、寬敞舒適的房間以及我們的早餐。對於前台服務和房間安排未能讓您滿意,我們深感抱歉。您的反饋對我們非常重要,我們會加強員工培訓,提升服務態度,同時努力優化房間分配,避免類似情況再次發生。期待您下次光臨,給我們改進的機會,為您帶來更完美的體驗。祝您生活愉快!
mxj426
Deluxe 2-bed Room
Stayed in Jan 2026
Family
6 review
10/10
Outstanding
Posted on Feb 7, 2026
The location is fantastic, very, very, very lively, especially at night, but the room itself is still quiet, so the soundproofing of the windows must be excellent. The bedding is also comfortable, and I've slept really well these past few days. Compared to other five-star hotels, the room is a bit small, but it has all the necessary facilities. The service is great; all the staff I interacted with were very friendly and accommodating. This hotel is very popular, with many guests coming and going. The breakfast spread is rich and has everything you'd expect, though the taste is just average—nothing particularly amazing, just decent. I would probably choose this hotel again next time I visit Xi'an.
Original textTranslated by Google
Response from Property: 衷心感謝您選擇西安威斯汀大酒店,並分享您的入住體驗。非常高興得知酒店的服務得到您的認可,對每位遠行客而言,下榻之處不僅是休憩空間,更是心靈歸棲的温暖港灣。我們始終相信,讓漂泊的腳步找到歸屬感,是酒店最真摯的使命。西安威斯汀大酒店坐落於繁華的大唐不夜城,緊鄰千年歷史的大雁塔。酒店自帶國家二級博物館——西安曲江藝術博物館,歡迎住店客人前來參觀,感受西安的藝術魅力。酒店為賓客帶來眾多美食體驗,粵菜陝菜為特色的中國元素餐廳、日料餐廳舞、西餐廳知味咖啡廳與大堂吧不但有令人垂涎的美食,更有和諧搭配的優雅氛圍,期待您下次入住時可前來品鑒。再次感謝您的信任與支持,希望能夠在下次入住時為您帶來更滿意的服務,祝您生活愉快!
Guest User
DeluxeQueen Room
Stayed in Jan 2026
Family
32 review
10/10
Outstanding
Posted on Feb 11, 2026
The hotel's location is great, right next to the Grand Tang Mall (Datang Buyecheng). We even received two complimentary tickets to the art museum upon check-in. The hotel facilities are pretty standard. Plus, there's a Joy City shopping mall nearby.
Original textTranslated by Google
Guest User
Premier Queen Room
Stayed in Jan 2026
Family
2 review
10/10
Outstanding
Posted on Feb 8, 2026
Stayed here with my parents and child. The hotel service was excellent; the staff in both housekeeping and at the front desk were incredibly responsive to all our requests. Every single employee demonstrated a very high level of professionalism. Plus, the hotel is right next to the Grand Tang Mall, and the Giant Wild Goose Pagoda is directly across the street. The location is absolutely superb!
Original textTranslated by Google
Response from Property: 衷心感謝您選擇西安威斯汀大酒店,並分享您的入住體驗。非常高興得知酒店的服務得到您的認可,對每位遠行客而言,下榻之處不僅是休憩空間,更是心靈歸棲的温暖港灣。我們始終相信,讓漂泊的腳步找到歸屬感,是酒店最真摯的使命。西安威斯汀大酒店坐落於繁華的大唐不夜城,緊鄰千年歷史的大雁塔。酒店自帶國家二級博物館——西安曲江藝術博物館,歡迎住店客人前來參觀,感受西安的藝術魅力。酒店為賓客帶來眾多美食體驗,粵菜陝菜為特色的中國元素餐廳、日料餐廳舞、西餐廳知味咖啡廳與大堂吧不但有令人垂涎的美食,更有和諧搭配的優雅氛圍,期待您下次入住時可前來品鑒。再次感謝您的信任與支持,希望能夠在下次入住時為您帶來更滿意的服務,祝您生活愉快!
Anonymous User
Deluxe 2-bed Room
Stayed in Jan 2026
Family
26 review
10/10
Outstanding
Posted on Feb 5, 2026
I was a bit hesitant before, worried that the hotel's age might lead to a less-than-ideal experience. However, considering its excellent location in the 'Sleepless City' (Buyecheng), I still booked the Westin. After checking in, all my previous doubts were completely dispelled. Our room on the first floor was very quiet and had large floor-to-ceiling windows. The amenities and breakfast were both exceptional, definitely meeting super five-star standards. Since our flight was late that day, Ms. NICO specially arranged a late check-out for us, which was incredibly thoughtful. This must be the best hotel to stay at near Buyecheng!
Original textTranslated by Google
Response from Property: 衷心感謝您選擇西安威斯汀大酒店,並分享您的入住體驗。非常高興得知酒店的服務得到您的認可,對每位遠行客而言,下榻之處不僅是休憩空間,更是心靈歸棲的温暖港灣。我們始終相信,讓漂泊的腳步找到歸屬感,是酒店最真摯的使命。西安威斯汀大酒店坐落於繁華的大唐不夜城,緊鄰千年歷史的大雁塔。酒店自帶國家二級博物館——西安曲江藝術博物館,歡迎住店客人前來參觀,感受西安的藝術魅力。酒店為賓客帶來眾多美食體驗,粵菜陝菜為特色的中國元素餐廳、日料餐廳舞、西餐廳知味咖啡廳與大堂吧不但有令人垂涎的美食,更有和諧搭配的優雅氛圍,期待您下次入住時可前來品鑒。再次感謝您的信任與支持,希望能夠在下次入住時為您帶來更滿意的服務,祝您生活愉快!
Guest User
Executive Club Room ( King Bed)
Stayed in Jan 2026
Family
16 review
10/10
Outstanding
Posted on Feb 8, 2026
Great location, right across the road from the Big Wild Goose Pagoda and Dayanta Shopping Mall. The room was clean and the bed was very comfortable. I especially loved the blackout sliding doors on the window! There's a sightseeing bus right outside the hotel that goes to the Bell Tower, Drum Tower, and Muslim Quarter. The afternoon tea for executive rooms is perfect for tourists! Highly recommend for first-time visitors to Xi'an, especially if you're traveling with kids.
Original textTranslated by Google
6/7
Response from Property: 衷心感謝您選擇西安威斯汀大酒店,並分享您的入住體驗。非常高興得知酒店的服務得到您的認可,對每位遠行客而言,下榻之處不僅是休憩空間,更是心靈歸棲的温暖港灣。我們始終相信,讓漂泊的腳步找到歸屬感,是酒店最真摯的使命。西安威斯汀大酒店坐落於繁華的大唐不夜城,緊鄰千年歷史的大雁塔。酒店自帶國家二級博物館——西安曲江藝術博物館,歡迎住店客人前來參觀,感受西安的藝術魅力。酒店為賓客帶來眾多美食體驗,粵菜陝菜為特色的中國元素餐廳、日料餐廳舞、西餐廳知味咖啡廳與大堂吧不但有令人垂涎的美食,更有和諧搭配的優雅氛圍,期待您下次入住時可前來品鑒。再次感謝您的信任與支持,希望能夠在下次入住時為您帶來更滿意的服務,祝您生活愉快!
Wangziawangzidianxia
DeluxeQueen Room
Stayed in Jan 2026
Family
77 review
9.5/10
Amazing
Posted on Feb 3, 2026
The facilities are a bit old, but they're still in good condition and quite appealing. It's super convenient for getting around, and having Joy City right across the street is a huge plus.
Original textTranslated by Google
Response from Property: Thank you for choosing The Westin Xi'an and sharing your experience. We are delighted to hear that you appreciated our service. For every traveler, a place to stay is not just a place to rest, but a warm harbor for the soul. We firmly believe that providing a sense of belonging for wanderers is our hotel's most sincere mission. The Westin Xi'an is located in the bustling Tang Paradise, adjacent to the historic Big Wild Goose Pagoda. The hotel also features the Xi'an Qujiang Art Museum, a national second-class museum, which we welcome guests to visit and experience the artistic charm of Xi'an. The hotel offers a variety of culinary experiences, including the Chinese-style restaurant specializing in Cantonese and Shaanxi cuisine, the Japanese restaurant Mai, the Western restaurant Zhiwei Café, and the lobby bar. These restaurants offer not only mouthwatering dishes but also a harmonious and elegant atmosphere, which we look forward to welcoming you to visit on your next stay. Thank you again for your trust and support. We hope to provide you with even better service on your next stay. We wish you a pleasant stay!
Guest User
DeluxeQueen Room
Stayed in Dec 2025
Family
23 review
10/10
Outstanding
Posted on Feb 7, 2026
The hotel lobby is incredibly luxurious and beautiful. Its location next to the Giant Wild Goose Pagoda and the Grand Tang Dynasty Everbright City is a huge advantage. The hotel breakfast is also very extensive, and there's even a private museum you can explore, which is quite interesting.
Original textTranslated by Google
Response from Property: 衷心感謝您選擇西安威斯汀大酒店,並分享您的入住體驗。非常高興得知酒店的服務得到您的認可,對每位遠行客而言,下榻之處不僅是休憩空間,更是心靈歸棲的温暖港灣。我們始終相信,讓漂泊的腳步找到歸屬感,是酒店最真摯的使命。西安威斯汀大酒店坐落於繁華的大唐不夜城,緊鄰千年歷史的大雁塔。酒店自帶國家二級博物館——西安曲江藝術博物館,歡迎住店客人前來參觀,感受西安的藝術魅力。酒店為賓客帶來眾多美食體驗,粵菜陝菜為特色的中國元素餐廳、日料餐廳舞、西餐廳知味咖啡廳與大堂吧不但有令人垂涎的美食,更有和諧搭配的優雅氛圍,期待您下次入住時可前來品鑒。再次感謝您的信任與支持,希望能夠在下次入住時為您帶來更滿意的服務,祝您生活愉快!
Guest User
Westin Apartment Family Room (Family Enjoyment + Sofa Bed)
Stayed in Dec 2025
Family
16 review
8.5/10
Very good
Posted on Feb 4, 2026
The apartment rooms and the hotel are not in the same building, so please consider that the decor, facilities, and dining convenience will differ.
Pros: Right next to Datang Everbright City, next to the Starbucks flagship store. Also close to Joy City, Big Wild Goose Pagoda, and other attractions.
Cons: The traffic outside the hotel is a nightmare, especially at night – it's so jammed you'll question your life choices. It takes over 15 minutes to walk to the hotel from either Metro Line 2 or Line 3. Also, the soundproofing in the apartment rooms is very poor!
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您選擇入住並抽出時間分享您的詳細反饋。我們非常重視每一位客人的入住體驗,您的意見對我們持續優化服務至關重要。關於您提到的公寓與主樓位置差異,我們深表理解。為了滿足不同客人的需求,我們提供了多種房型選擇,其中部分公寓房位於相鄰建築,旨在為客人提供更為獨立、居家的入住體驗。我們會在後續預訂流程中進一步明確説明房型特點,幫助客人更準確地選擇。對於交通擁堵問題,我們十分抱歉給您帶來了不便。酒店位於大唐不夜城核心區域,週末及節假日周邊客流量較大,確實可能在特定時段出現車輛緩行情況。我們建議客人出行時提前規劃,或嘗試使用地鐵、步行等方式遊覽周邊景區(地鐵站步行時間約10-15分鐘,您的反饋也讓我們意識到可進一步優化指引提示)。此外,我們的前台團隊很樂意為您提供實時的交通建議。關於隔音問題,我們對此高度重視。我們將立即安排工程人員對相關房間進行檢查與評估,並會採取措施進行改善,力求為客人營造更靜謐的休息環境。若您未來再次光臨,煩請提前告知,我們將盡力為您安排更安靜的房間或樓層。再次感謝您對我們地理位置與周邊便利條件的認可,也很抱歉此次入住未能完全滿足您的期待。我們真誠希望有機會在未來為您提供更完善的入住體驗,歡迎您隨時與我們聯繫提出更多建議。祝您旅途愉快!
rnbz
Executive Club Room ( Twin Bed)
Stayed in Dec 2025
Family
89 review
10/10
Outstanding
Posted on Feb 1, 2026
Executive Lounge Club Privileges (Yanta View Exclusive Seating): The rooms are spacious and comfortable, equipped with high-end facilities. The service is attentive, staff are well-trained and pay attention to detail. Food and beverage options are diverse, with top-quality ingredients. Fitness and leisure facilities are comprehensive, suitable for discerning travelers. The overall environment is elegant, ensuring guests enjoy a sophisticated and tranquil stay.
Original textTranslated by Google
Response from Property: Thank you for choosing The Westin Xi'an and sharing your experience. We are delighted to hear that you appreciated our service. For every traveler, a place to stay is not just a place to rest, but a warm harbor for the soul. We firmly believe that providing a sense of belonging for wanderers is our hotel's most sincere mission. The Westin Xi'an is located in the bustling Tang Paradise, adjacent to the historic Big Wild Goose Pagoda. The hotel also features the Xi'an Qujiang Art Museum, a national second-class museum, which we welcome guests to visit and experience the artistic charm of Xi'an. The hotel offers a variety of culinary experiences, including the Chinese-style restaurant specializing in Cantonese and Shaanxi cuisine, the Japanese restaurant Mai, the Western restaurant Zhiwei Café, and the lobby bar. These restaurants offer not only mouthwatering dishes but also a harmonious and elegant atmosphere, which we look forward to welcoming you to visit on your next stay. Thank you again for your trust and support. We hope to provide you with even better service on your next stay. We wish you a pleasant stay!
Jennyᴴ🌸
DeluxeQueen Room
Stayed in Dec 2025
Family
5 review
9.5/10
Amazing
Posted on Feb 5, 2026
The location is fantastic! It's right across the street from the Big Wild Goose Pagoda, and the Grand Tang Dynasty Everbright City pedestrian street is just to the left when you exit the hotel. Be aware that shops on the pedestrian street don't open until 11 AM, and the Joy City across the road opens at 10 AM. So, definitely don't skip the hotel breakfast, otherwise, you'll be ordering takeout every day or taking a taxi to the morning market that runs from 6 AM to 9 AM. Don't ask me how I know – I just experienced it for days!
The hotel is very clean, but it's an older property, so the decor is quite dated. Both the room and bathroom are spacious. A special shout-out to the wardrobe – it's huge, which was incredibly helpful for me since I had to bring a lot of clothes for winter.
They have robot room service, which is very fast. If it's late, they'll even deliver it manually. Service response time is almost always within five minutes.
The pool isn't huge, but there's a kids' pool, and the changing rooms have a wet sauna and a wave pool. Thumbs up!
On the first floor, the hotel connects directly to Starbucks on the left and Shaan Shisan on the right, making it super convenient to buy things and head straight up to your room.
I had a makeup appointment in the evening, and the studio was just a 2-minute walk away from the hotel. After the shoot, I could walk right back to the hotel and rest immediately.
Original textTranslated by Google
Response from Property: 衷心感謝您選擇西安威斯汀大酒店,並分享您的入住體驗。非常高興得知酒店的服務得到您的認可,對每位遠行客而言,下榻之處不僅是休憩空間,更是心靈歸棲的温暖港灣。我們始終相信,讓漂泊的腳步找到歸屬感,是酒店最真摯的使命。西安威斯汀大酒店坐落於繁華的大唐不夜城,緊鄰千年歷史的大雁塔。酒店自帶國家二級博物館——西安曲江藝術博物館,歡迎住店客人前來參觀,感受西安的藝術魅力。酒店為賓客帶來眾多美食體驗,粵菜陝菜為特色的中國元素餐廳、日料餐廳舞、西餐廳知味咖啡廳與大堂吧不但有令人垂涎的美食,更有和諧搭配的優雅氛圍,期待您下次入住時可前來品鑒。再次感謝您的信任與支持,希望能夠在下次入住時為您帶來更滿意的服務,祝您生活愉快!