Vienna International Hotel (Xi'an Big Wild Goose Pagoda Datang Everbright City) Reviews

Response from Property: 親愛的賓客，收到您的好評啦！非常感謝您對維也納酒店（大雁塔大唐不夜城店）的全方位點贊與強烈推薦！您提到的步行 5 分鐘即達地鐵、與大雁塔和大唐不夜城隔路相望的絕佳位置，是我們為賓客精心挑選的出行優勢；為您升級的大雁塔景觀房，能在初雪時分為您帶來出片滿滿的驚喜，是我們服務中最温暖的小確幸。而秒出熱水、強勁水壓的舒適沐浴體驗，以及離開房間不斷電的貼心設定，都是我們從賓客需求出發，在細節處打磨的品質體現 —— 寒冷冬日裏，每一間温暖的客房，都是我們想給您的專屬呵護。您的 “下次來西安還會來這裏住”，是對我們最珍貴的認可。我們會繼續堅守品質、打磨細節，靜候您的再次光臨，也期待更多賓客能在這裏邂逅屬於自己的西安美好時光。祝您一切順遂，天天開心！

Response from Property: 感謝您對我們酒店位置便利的認可，我們很高興您能享受到靠近地鐵站、大雁塔等景點以及附近眾多美食餐廳的便利。我們理解您的評分未滿五星，這提示我們還有提升的空間。如果您有任何建議或不滿之處，請隨時告訴我們，我們將竭誠改進，以期在您下次光臨時能提供更加完美的體驗。再次感謝您的寶貴意見，期待您的再次光臨！

Response from Property: Thank you for your excellent review! We're delighted to hear that you enjoyed our prime location, great value, and the pleasant view from your window. It's also wonderful to know that our staff provided you with helpful and friendly service. Your recommendation means a lot to us, and we're thrilled that you found our hotel to be a great choice for visiting the city center and the Big Wild Goose Pagoda. We look forward to welcoming you back for another memorable stay in the future. Thank you for your kind words and support!

Response from Property: Dear guest,Thank you so much for taking the time to share your detailed feedback with us. We're delighted to hear that you found the room to be spacious, as we strive to provide our guests with comfortable accommodation.However, we sincerely apologize for the issues you encountered. The state of the canvas sofa is unacceptable, and we have immediately arranged for a thorough cleaning to ensure it meets our high standards of hygiene. We're also looking into why the iron was missing from the room despite the presence of the ironing board and will conduct a comprehensive check of all room amenities to prevent such omissions in the future.Regarding the toilet paper disposal, we understand that this might be an inconvenience. This rule is in place to prevent plumbing blockages that could disrupt the comfort of all our guests. We will work on improving the way we communicate this to make it more clear and user - friendly.While we currently do not offer a traditional hotel breakfast, we're glad you were aware of the option to purchase food in the lobby area. We are constantly exploring ways to enhance our food and beverage offerings, including the possibility of introducing a breakfast service in the future.Your feedback is incredibly valuable to us as it helps us identify areas for improvement. We hope that you will consider staying with us again, and we look forward to showing you our commitment to providing a much - improved experience.

Response from Property: 尊敬的客人，看到您的反饋我們萬分愧疚，您在入住中遇到的語言溝通障礙、工作人員態度問題，以及冰箱缺失、吹風機故障等情況，是我們在服務能力和設施維護上的嚴重不足，給您帶來了極大的不便和不適，我們真心向您道歉。針對您提出的問題，我們已立即採取措施：①緊急組織全員英語基礎培訓，確保能滿足國際客人的溝通需求；②加強服務意識教育，杜絕因語言問題產生的態度偏差，做到對所有客人一視同仁；③全面檢修更換故障吹風機，保障設施正常使用。您的批評讓我們深刻認識到服務漏洞，我們會以最快速度整改，絕不再讓類似問題影響客人體驗。若您願意再給我們一次機會，期待能以改進後的服務彌補此次遺憾，再次向您致歉。

Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: Thank you very much for your detailed review. We are truly honored to receive such thoughtful feedback from you! Vienna Hotel has always been committed to providing guests with a cost-effective and rewarding accommodation experience. We are delighted to know that you recognize the reasonableness of our prices and our advantageous location. The fact that it's just a 5-minute walk to the Big Wild Goose Pagoda and Joy City Shopping Center is indeed one of our unique strengths. We hope you had a pleasant time shopping, dining, and sightseeing nearby.Regarding the hotel's preservation of its old-world charm, we deeply cherish this historical heritage. At the same time, we are also aware that our furniture and facilities need to keep pace with the times. We will seriously consider your suggestions and gradually carry out renovations and improvements to provide guests with a more comfortable accommodation environment.We sincerely apologize for not fully meeting your expectations with breakfast. Your feedback is of utmost importance to us. We will immediately communicate with the catering department to work on diversifying the breakfast options, enhancing the quality of the food, and ensuring that every guest can enjoy a delicious and satisfying breakfast. Meanwhile, we will also pay close attention to the quality of the coffee, striving to offer you a cup of rich and aromatic coffee.Regarding the issue of the smoky environment, we are well aware that this has caused inconvenience to non-smoking guests. Although we have designated non-smoking rooms, it is evident that we need to strengthen smoke control in public areas. We will take more effective measures, such as increasing ventilation equipment and stepping up patrols, to reduce the impact of smoke on our guests.

Response from Property: Dear Guest,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you found our beds and pillows to be super comfy, contributing to a good night's sleep. Your recommendation for others seeking quality rest is greatly appreciated.It's fantastic that you enjoyed the prime location of our hotel, perfectly situated at the north end of Datang Night City, allowing for an easy stroll to explore the vibrant area from one end to the other. Being just meters away from Dayanta Metro Exit D adds to the convenience, making it an ideal spot for both leisure and exploration.We're glad you discovered the array of eateries right across the street, offering a delightful culinary adventure without having to venture far. It's great to know that our breakfast service was not essential for your satisfaction, as the local food scene provided ample options.Your feedback is invaluable to us, and we look forward to welcoming you back should your travels bring you this way again. Should you have any further suggestions or need assistance in the future, please don't hesitate to reach out. Once again, thank you for choosing our hotel and for sharing your positive experience.

Response from Property: Dear guest, thank you very much for your recognition of our room and surrounding environment! We have always been committed to providing a clean and comfortable living environment for every guest, so that everyone can feel the warmth of home during their journey. I'm glad you also mentioned our advantageous location, close to the subway station and shopping center, which has indeed brought great convenience to travel and shopping. Your satisfaction is the driving force behind our progress, and we look forward to your visit again!

Response from Property: Thank you for choosing us. It is our endless honor to receive your affirmation and praise. Your satisfaction is the greatest affirmation for us! During your stay, we will do our utmost to strive to bring you a better stay experience! For you, we will continue to surpass and improve, and look forward to your next beautiful encounter. We hope you can come back again.

Response from Property: 這位客官，感謝您的用心評價哦。您的讚美就是我們酒店人前行的最大動力！期待再次光臨，也祝福您以及家人工作順利，生活愉快，辛福安康！

Response from Property: 世界之大，在這裏遇到你 是一種緣分，緣分之外能被您認可，那更是一種幸福。常言説：人永遠都不懂得知足的，當然在這13億人中小維也是不例外的，哈哈哈~~~小維希望這份幸福不是飛蛾撲火，轉瞬即逝的，衹希望你能一直支持小維，小維也能一直讓您滿意，我們在這裏期待您的下次光臨

Response from Property: 很榮幸給您帶來舒適的入住體驗，小維倍感榮幸！酒店位置臨近各大景點（大雁塔、大唐不夜城、大唐芙蓉園、陝西歷史博物館等），位處大雁塔東側，環境清幽，門口公交車站更是去往各個景點的樞紐站，地鐵口距離酒店步行不到2分鐘哦~小維也歡迎您再來哦！

Response from Property: 一直相信 有一種緣分，不在乎天長地久，不在乎情淺緣薄，衹是您的肯定便是幸福，衹是您的好評便是花開，人生不要太完美，有您的滿意和支持就是滿足！