Jokeinn Reviews

Response from Property: Dear Guest, Thank you for liking our location and rooftop café! We also appreciate you pointing out the issue with the laundry facilities. If you need any assistance, the front desk can help contact nearby laundromats or provide other services. Your understanding and support are our motivation to improve! We wish you a pleasant stay and look forward to seeing you again!

Response from Property: Thank you for taking the time to share your positive experience. We are pleased that you found our space comfortable, spacious and appreciated its unique vibe. It has been a pleasure hosting you, and we would be delighted to welcome you back.

Response from Property: Dear Guest, thank you for your perfect review! Our goal in creating this space was to allow you to enjoy coffee and the view from the rooftop, savoring a moment of tranquility. We are delighted that you also appreciated our convenient location. We look forward to your next visit and discovering more of Xi'an's beauty. Best regards!

Response from Property: Dear Guest, thank you for your five-star review and recommendation! We are delighted that you appreciated our design concept, which blends the charm of ancient Xi'an with modern comfort. Whether it's the Chinese courtyard or the viewing terrace, we hope to add a touch of tranquility to your journey. Your positive feedback on the location—close to the Bell Tower, Muslim Quarter, and City Wall—is a source of great pride for us. We eagerly await your return, and look forward to exploring more of Xi'an's sunrises and sunsets and its stories.

Response from Property: Dear Guest, thank you so much for choosing our family suite and for your enthusiastic feedback! The loft design of the Chengtian Room type is designed to add a touch of exploration for families, and we are delighted that you and your child enjoyed it. We also have a variety of other family room layouts, and we sincerely invite you to experience them all on your next visit, continuing to accompany you and your family through many more heartwarming moments in the ancient city.

Response from Property: Dear Guest, your review warmed our hearts! "Warm and friendly like a friend" is the highest praise for our service. We firmly believe that heartfelt service is far more touching than flowery words. Thank you so much for your comprehensive affirmation of our location, cleanliness, and value for money; your recommendation is our greatest pride. Old friend, Xi'an welcomes you home anytime!

Response from Property: 尊敬的客人，感謝您的五星好評！確保客人住得滿意、舒心是我們的首要責任。很高興我們提前的溝通與房間升級安排能有效提升您的入住體驗，更開心您喜歡我們直麪城牆的觀景露台。您的認可我們銘記於心，期待下次用更好的服務與風景迎接您的到來！

Response from Property: DearThank you for taking the time to share your detailed and honest feedback. We sincerely appreciate your kind words about our location, room design, and the friendliness of our staff.However, we are truly sorry and deeply concerned to hear about your experience with the noise from the live music venues. Please accept our heartfelt apologies for the significant distress and sleepless nights this caused during your stay. You are absolutely right – relying on sleeping pills and noise-canceling headphones is not the experience we want any of our guests to have. We failed you in this regard, and for that, we are very sorry.Your review has served as a critical wake-up call for our management team. We are actively addressing this serious issue. While we cannot control the venues themselves, we are immediately taking the following steps to mitigate the impact on our street-facing rooms:Enhanced Guest Communication: We will now explicitly and prominently state on our booking channels the potential for significant nighttime noise in street-facing rooms until 2 AM, so that all guests, especially light sleepers, can make a fully informed decision.Upgraded Amenities: We are sourcing higher-quality earplugs and will make them readily available,Your point about choosing between the "entertainment business" and the "hotel business" is well-taken. Our primary commitment is, and always will be, to providing a restful and comfortable stay. We are determined to find solutions that allow us to uphold that commitment.We understand if you are hesitant to return, but we would be grateful for the opportunity to provide you with a peaceful stay in one of our quieter inner courtyard rooms in the future, should your travels bring you back to Xi'an.Thank you again for your invaluable candor. It is feedback like yours that pushes us to improve.Sincerely,The Management TeamJoke Inn

Response from Property: Wow! Thank you so much for this fantastic 5-star review and for highly recommending us! We are absolutely thrilled that you had a "perfect" stay at our newly renovated Chinese-style hotel by the city wall.We're especially glad that our proactive communication about potential noise and the complimentary room upgrade made a positive difference for you. Ensuring guest comfort is our priority, and it's rewarding to know our team's friendliness and the daily water replenishment were appreciated.Your kind words mean the world to us and motivate our team to keep delivering exceptional experiences. We can't wait to welcome you back to your "perfect place" in Xi'an!

Response from Property: Dear guest, thank you so much for your thoughtful and heartwarming review! It's our great honor to have added such wonderful memories to your and your parents' Xi'an trip and to receive such a heartwarming and grateful review. We're delighted to know that the guests enjoyed the lively atmosphere of our neighborhood, felt the energy, and particularly enjoyed the café's ambiance and took photos. The small help provided by Xiao Zhou (whom we particularly commend!) and the attentive and helpful cleaning lady embody the hospitality philosophy we at Jokeinn strive to convey: attentive service that creates lasting impact. Thank you for your attention to detail and your recognition; this recognition is our team's greatest motivation. We look forward to meeting you and your family again beneath the ancient city walls in the near future to continue writing more heartwarming chapters! See you soon!

Response from Property: Dear Amazing Guest,Thank you for such glowing words! We’re over the moon to hear you called your stay “amazing” and “perfect” — that means the world to our small team. Knowing we helped make your time in Xi’an memorable is why we do what we do.Wishing you wonderful travels ahead… and hoping Xi’an (and Joke Inn!) calls you back soon.With warmest thanks,The Joke Inn Family

Response from Property: Dear Guest,Thank you for your thoughtful feedback! You’re absolutely right—while our historic courtyard setting shines in spring and autumn, winter in southern China can indeed feel chilly without traditional central heating. We rely on powerful air conditioning units, but we appreciate your honest note about layering up.We’ve taken your advice to heart and now provide extra blankets and heated mattress pads upon request during colder months. We’d love to host you again in a warmer season—or better yet, help make your next winter stay even cozier!Best wishes,The Joke Inn Team

Response from Property: 親愛的賓客，您好！非常感謝您的認可與喜愛！“位置俱佳、出行方便”正是我們選址於此的初心——讓您推門即入古城煙火，轉身便是靜謐小院。得知您願意再次選擇樂客民宿，是我們最大的榮幸！下次歸來，請一定提前告訴我們，我們將為您預留最安靜舒適的房間，備好熱茶，靜候重逢。祝您旅途常順，心有所棲！

Response from Property: Dear Guest: Thank you so much for your thoughtful and warm review! Your choice to stay in the "Chengtian City Wall View Family Suite" is a great encouragement to us! We are delighted that you were satisfied with our location and the city view from our terrace. Watching the ancient city at night from the foot of the city wall and on the terrace is indeed a unique experience. We hope this beautiful memory of the night view will last. We look forward to your next visit, so we can once again enjoy the moonlight over Chang'an from our terrace!