Vienna 3 Best Hotel (Xiamen Airport Xiagu Dock)

Vienna 3 Best Hotel (Xiamen Airport Xiagu Dock) Reviews

Vienna 3 Best Hotel (Xiamen Airport Xiagu Dock)

No.134 Huachang Road, Huli District, Xiamen, Fujian, ChinaView Hotel Details
Vienna 3 Best Hotel (Xiamen Airport Xiagu Dock)
Vienna 3 Best Hotel (Xiamen Airport Xiagu Dock)Vienna 3 Best Hotel (Xiamen Airport Xiagu Dock)Vienna 3 Best Hotel (Xiamen Airport Xiagu Dock)
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Vienna 3 Best Hotel (Xiamen Airport Xiagu Dock) Guest Reviews

4.7/5
Outstanding
1133 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(1133)
Positive reviews(1114)
Reviews with photos/video(89)
Classy environment(88)
Easy to get around(79)
Friendly front desk staff(76)
Delicious breakfast(44)
Close to airport(34)
Average sound insulation(31)
Perfect for business trips(24)
Stayed multiple times(8)
Negative reviews(19)
Guest User
Double Room (Without window)
Stayed in Feb 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 12, 2023
Good location, easy parking and good service
Response from Property: 尊敬的賓客： 很高興您在酒店和您的朋友們度過了一個美好的假期， 您的點評是對我們服務最佳的肯定與鼓舞。我們還有很多優惠活動，請您繼續關注我們，歡迎您再次光臨！
Miduo111
Superior Double Room
Stayed in Dec 2023
Other
5 review
3.0/5
Posted on Jan 30, 2024
There is a peculiar smell in the room, and the sound insulation is very poor... I don't know what kind of machine is running outside the room, and there is a buzzing sound at intervals. The bathing area is the worst in hygiene, and there is mold in the corners of the floor.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the precious time to review the hotel after your busy schedule. We apologize for your unpleasant stay experience. The hotel attaches great importance to guest room hygiene and the feelings of guests. The relevant departments will strengthen room inspections and ward rounds. Quality, paying attention to the details and hygiene of the guest rooms, and striving to bring you a better accommodation environment. Please believe that we want to do more for our guests. At the same time, the hotel will check and rectify the sound insulation effect of the guest rooms. The front desk can also provide you with disposable earplugs. If you have any questions during your stay, please feel free to contact the front desk. We will solve the problem for you as soon as possible. The hotel rooms have WIFI, chargers, and water purifiers. Check-in and check-out are zero-stay, which is convenient and fast. We are committed to giving you the best experience throughout your stay. We hope you will stay at our hotel again and have a satisfactory stay experience!
Anonymous User
Double Room (Without window)
Stayed in Jun 2023
Business travelers
4 review
2.2/5
Posted on Jul 27, 2023
The last time I fell asleep on a business trip! When I checked in, a male waiter at the front desk said that I would be upgraded for free from a room that was originally a windowless room to one with a window. I thought it was a good thing and went out after completing the formalities. Later it turned out that he had been tricked! Too much care! The character of this kind of waiter is so bad! There are no reminders or instructions for this kind of room! Doesn't the waiter know that the room is facing the flight path of the plane? ? The plane is very loud! ! Couldn't sleep at all! In addition, there are multiple air conditioners outside the window, which is not unusually noisy! ! Please don’t stay in this kind of hotel! Especially a hotel with such poor quality waiters! !
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to review our hotel. We apologize for your unpleasant stay experience. The hotel is only 4-5 kilometers away from the airport. There are plane noises in the nearby areas, including the hotel. It is definitely out of good intentions to give you a free upgrade, but I am sorry to bring you a bad feeling. Did you encounter any problems during your stay? If you have any questions, please contact the front desk as soon as possible and we will solve it for you as soon as possible. The hotel regularly maintains and updates the room environment, equipment and public area facilities to ensure that you have a more comfortable and tidy environment during your stay. We look forward to your visit again and hope that you will have a new experience every time!
Guest User
Superior Double Room
Stayed in Dec 2023
Travel with friends
1 review
1.0/5
Posted on Jan 24, 2024
The facilities and environment of this hotel are okay, but the breakfast is too poor.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for choosing Vienna 3 Best Hotel. First of all, thank you for your affirmation of the facilities and environment! The hotel's breakfast is a buffet type, with a variety of staple foods, hot and cold dishes, fruits and drinks. Unfortunately, it did not satisfy you. The hotel will pay more attention to all aspects of breakfast and regularly change the dishes and types to improve the breakfast. quality. Vienna's 3 Best Hotels provide you with secure accommodation, free parking, and no-deposit and zero-stay services. Thank you very much for your valuable opinions. We will definitely try our best to make improvements. We hope that this small friction will not affect your "friendship" with us. We also hope that you will still support us. We look forward to your choosing our hotel next time. Bring a new stay experience!
Halouyanan
Superior Double Room
Stayed in Apr 2023
Couples
1 review
5.0/5
Outstanding
Posted on May 28, 2023
The room is very clean and the bedding is very comfortable. Although it is close to the airport, the room is very quiet. I slept quite well at night. It is a 10-minute drive from Xiagu Wharf. It is convenient. The brother at the front desk is very friendly and provides breakfast. The cleaning lady is also very nice Good, convenient parking, recommended to stay
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our pursuit to provide you with a comfortable experience. We look forward to your visit again and wish you a happy~~
Guest User
Superior Room (2 beds)
Stayed in Apr 2023
Family
34 review
3.5/5
Posted on May 20, 2023
The entire building in Vienna is actually an office building, and there are also training institutions and restaurants, so the personnel exchanges are quite complicated. The guest room is only on the eighth floor, and you can only go upstairs by swiping a card. The sound insulation is poor, the two pillows are not high, but they are quite comfortable, the room is well ventilated, the restaurant is on the third floor, there are not many varieties, the taste is average, it is no problem to fill the stomach, the attitude of the floor staff is quite good. If Haitong Hotel in Fuzhou gives 80 points, Vienna can only give 70 points.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your detailed review of the hotel, thank you for your recognition in all aspects, we are very honored to receive your praise. At the same time, thank you for your feedback, we will be more motivated to continue to move forward, and hope to have more opportunities to serve you! Every need of the guests is the direction of our sincere efforts. We must work harder to create a five-star standard. The hotel provides free parking, luggage storage, zero stay and other services. It is 4-5 kilometers away from the airport and Xiagu Wharf. Looking forward to the next stay, we can create more perfect services for you.
Guest User
Double Room (Without window)
Stayed in Sep 2023
Business travelers
7 review
3.0/5
Posted on Nov 12, 2023
Never choose a windowless room, as you will collapse and feel as if the door to sleep is not closed, and the person next door can speak clearly. The sound insulation is too bad, too bad...
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the precious time out of your busy schedule to review the hotel. We sincerely apologize for your unpleasant stay experience. From the moment you step into Vienna 3 Best Hotel, you become our family. If you encounter any problems with the room during your stay, you can contact the front desk as soon as possible and we will solve it for you as soon as possible! We hope to use our attentiveness to take care of you like a family member, and welcome you to visit us again!
560 jiangweiJerry
Double Room (Without window)
Stayed in Sep 2023
Business travelers
41 review
3.0/5
Posted on Nov 3, 2023
The external environment is generally hygienic, but cleaning is done carefully
Original TextTranslated by Google
Response from Property: Dear guests: Hello! First of all, thank you for your thoughtful review. I am glad to hear your recognition of the cleaning in your message. Thank you for your tolerance and understanding of us. We will continue to do a good job in sanitation and maintenance of the public areas. We believe that you will have a better stay experience next time you check in. The hotel looks forward to your visit again. I wish you a happy life!
Shuizhonglang
Superior Room (2 beds)
Stayed in Oct 2023
Couples
24 review
2.0/5
Posted on Nov 28, 2023
Facilities: Poor Hygiene: OK Environment: better Service: Not bad!
Original TextTranslated by Google
Response from Property: Dear guest, after reading your review, we are very sad that we were not able to give you a satisfactory check-in experience. This is our biggest regret. Providing you with the best quality check-in experience is the hotel's greatest pursuit! We will strengthen daily maintenance and updates of facilities and equipment, hoping to provide you with the best stay experience. The hotel provides deposit-free check-in and check-out, zero stay, luggage storage, taxi wake-up call and other services. Xiaowei looks forward to your visit again and wishes you a happy life!
kivi L
Superior Double Room
Stayed in Dec 2022
Business travelers
205 review
1.0/5
Posted on Jan 21, 2023
Trash hotel. I don’t know the price. The front desk service is not good. The corridors are dark and leaky. See the pictures for yourself
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of Xiaowei! We are deeply sorry for your experience during your stay. If you have any questions during your stay, please call the front desk as soon as possible. We will arrange staff to deal with it in time and make you satisfied. We are very sorry to bring you an unpleasant stay. experience. Regarding the problem of water accumulation, Xiaowei has informed the relevant departments of your valuable opinions for processing. At the same time, the hotel will strengthen the management and training of service personnel, improve service quality, and strive to provide you with better services. Vienna 3 Best Hotel regularly maintains and updates the room environment, equipment and public area facilities to ensure that you have a more comfortable and tidy environment during your stay. We hope that you will have a new experience next time you visit! Looking forward to experiencing it again!
Guest User
Superior Double Room
Stayed in May 2023
Business travelers
1 review
1.0/5
Posted on Jun 14, 2023
The service attitude is extremely poor, not professional enough, insulting consumers, who knows who goes there, the attitude is very bad, the front desk looked disdainful and even scolded us*** Obviously I didn't see the time clearly
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of Xiaowei! We deeply apologize for your experience during your stay. We will investigate the matter and the hotel will strengthen the management and training of service personnel to improve service quality and strive to provide you with better services. Vienna 3 Best Hotel regularly maintains and updates the room environment, equipment and public area facilities to ensure that you have a more comfortable and tidy environment during your stay. We hope that you will have a brand new experience next time you visit! Looking forward to experiencing it again!
Guest User
Superior Double Room
Stayed in May 2023
Business travelers
7 review
3.0/5
Posted on Jun 9, 2023
My colleague booked a room without windows, which was very boring; I booked a room with windows, which was very noisy😓 There were planes taking off and roaring all the time. The price of RMB 300 is too poor value for money. It doesn’t feel like Vienna style either.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for taking the time to share your experience at the hotel. We are sorry for your experience during your stay. The hotel is 4-5 kilometers away from the airport and there will be the roar of planes. We can provide you with soundproof earplugs. Rooms without windows are equipped with fresh air systems, which can be opened to effectively circulate the air. . The hotel has 24-hour staff on duty. Contact us and we will solve the problem as soon as possible. We will continue to maintain our enthusiasm and strive to make every guest feel at home, and we look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Aichixiangcaideshenxiaojie
Superior Double Room
Stayed in Mar 2023
Couples
2 review
2.7/5
Posted on Apr 28, 2023
Overall, everything is pretty good. It’s just that the sisters and aunties who clean up in the morning are too loud. Those who sleep in should choose carefully.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for your stay and taking the time to review us. We are sorry to have brought you a bad check-in experience. We will continue to strengthen the three-light training for room attendants. Please give us the opportunity to correct our mistakes. The hotel provides free check-in with no waiting, storage, taxi call, etc. service, hoping to provide you with the best stay experience. Xiaowei looks forward to your visit again to check whether I have improved. wish you a happy life!
Luoyegongchou
Double Room (Without window)
Stayed in Mar 2024
Business travelers
35 review
3.0/5
Posted on Apr 23, 2024
Average, no laundry room
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry for bringing you a bad experience during your stay. The hotel is constantly developing and the facilities you see will continue to be improved. The hotel management attaches great importance to your comments and has made careful investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! We sincerely look forward to your visit to Vienna 3 Best Hotel again! wish you a happy life!
LIANSHU-gaoshulei
Double Room (Without window)
Stayed in Jan 2023
Business travelers
11 review
1.7/5
Posted on Feb 27, 2023
Very poor experience First of all, there is no basic information verification when checking in. After checking in, the difference between the actual room and the renderings is not a little bit different. I can’t say they are exactly the same. I can only say they have nothing to do with each other. I don’t know whether it’s because of the powerful post-production process or because it’s not the actual picture. The child is itchy, the adult has dust allergies, sneezes constantly, and the hygiene situation is self-evident. There is no toilet paper in the toilet Disposable slippers are glued on after being opened. There is so much space next to the mirror that I can't bear to stick a towel hook on the wall. The bathroom door faces the full-length mirror. Is this trying to summon a dragon? I can hear whatever the big brother next door says when I stand on the corner of the bed. I don’t know if it’s because the big brother’s voice is too loud or something. The bath towel is placed on the door handle together with the bathroom non-slip mat The two pillows on the bed were one soft and one hard. After contacting the front desk, the person in charge said that there were no hard pillows at all, and told him that there was indeed one in the room. He said he didn't know, there wasn't one. Could it be that the hard pillows in the room were small gifts left by the previous tenant? !
Original TextTranslated by Google
Response from Property: Dear guests, hello! We apologize for your unpleasant experience during your stay. It is a pity that you are not satisfied with the decoration layout and supporting facilities of the room. The pictures we show on Ctrip are real photos uploaded and are consistent with the hotel rooms. If you feel that there is a deviation and you are not satisfied with this room type, please call the front desk. We will There are a variety of room types for you to choose from; secondly, I need to explain to you that the floor towels placed with the anti-slip mat are floor towels and not bath towels. Bath towels and towels are placed in separate locations; the pillows in our room are buckwheat pillows and down pillows , I am very sorry that the buckwheat pillow made you feel hard and uncomfortable. Our hotel attaches great importance to your feedback on hygiene issues. The relevant departments will definitely strengthen training on the room making process, implement three-level ward rounds, and improve the hygiene quality of the guest rooms. We will actively improve and do better, invite you to stay at our hotel again, and sincerely wish you a happy life and all the best!