Overall, I had a mixed experience at this hotel.
The biggest issue was finding the entrance. Since the hotel is located inside a shopping mall, it was very difficult to locate, especially as I arrived in the middle of the night. When I called the hotel for directions, no one spoke English, so I spent quite a while trying to find the entrance and ended up carrying my luggage around late at night, which was quite frustrating.
After finally checking in, I discovered that the lights in my room were flashing, making it impossible to sleep. At around 3 a.m., I had to change rooms. The staff did their best to help, and I appreciated that, although no one followed up afterward to check whether everything was resolved.
The replacement room was functional, but it was very dark, had a low ceiling, and the windows faced the inside of the shopping mall, so there was almost no natural light. I wasn’t happy with it, and after I raised the issue, the hotel moved me to a much better room. I appreciated that they accommodated my request
One feature I really liked was the complimentary self-service laundry, which is a great convenience for travelers. The only downside was that there were only three washing machines, and they were almost always occupied.
Despite the issues, the staff were polite and genuinely tried to help whenever I asked. With clearer directions to the entrance, better English support for late-night arrivals, and more proactive customer service, the overall experience would have been much better.
