Anonymous User
October 11, 2025
My first stay in Xiangyang was a terrible experience. I was bitten by insects for two nights in the room. I reported mosquito bites on the first morning and asked for cleaning. Apparently, I didn't take care of them promptly, so I returned to the hotel that night and was bitten again. I asked for anti-itching medication, but it didn't arrive after half an hour. After I called again, it wasn't an anti-itching medication, but a mosquito repellent bracelet (I had just bought anti-itching lotion).
The third call was when I noticed more and more bites on my body and also noticed flying insects in the room. I had the staff come to the room to check for mosquitoes before I suggested going to the hospital.
The doctor said they couldn't identify the insects and that they might be fleas or possibly dirty bedding. I took the medication and returned to the hotel. It was almost midnight, and the staff didn't even apologize. They immediately charged me eight pounds for the room. I was speechless. I was extremely itchy at the time.
Because of the itchiness and lack of sleep all night, we checked out and stored our luggage around noon. A new staff member came out to explain, but I said no, I just wanted to go through the normal procedures. When we came to pick up our luggage that afternoon, the hotel manager finally appeared to explain and apologize, insisting we take them to the airport.
As a hotel company, they couldn't even meet the most basic standards of hygiene.
Why can't the service industry address customer requests immediately?
The customer was speechless, and the supervisor finally intervened, arguing that the current situation was caused by the young and inexperienced staff. They were young and hadn't fulfilled their basic hotel responsibilities. Should I just put up with all these negative experiences?
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