Orange Hotel (Xi'an Xianyang International Airport yishu )

The location is convenient, near the airport, and they offer shuttle service and breakfast. It's a great choice for travelers needing a layover rest or catching an early flight.

24-hour free airport shuttle service. After arriving at Terminal 5, call the hotel and wait at the designated pick-up point. The journey takes approximately 15-16 minutes. The driver will proactively help with large luggage. Shuttle service is available even for early morning flights as early as 3 or 4 AM. • Register your airport transfer time at the front desk upon check-in. Shuttle service departs on time, eliminating the need to hail a taxi or wait in line. Perfect for those with transit needs, especially if you land late at night. • The Jindi Sky City commercial complex is located downstairs, offering convenience stores, fast food options, and takeout. The Art Center subway station is just over 500 meters away, providing convenient access to the city center and the Airport New City.

Service: 0 stars. I checked into room 8320, and the air conditioner's swing function wouldn't turn off no matter what I did; it was blowing directly at the head of the bed. I don't know if it's a problem with the air conditioner itself. I called the front desk, but I don't know if they were deliberately not positioning the phone properly or if the room phone was broken; it was constantly busy. I arrived at the hotel late at night, and after showering around 2 AM, I tried to sleep, but was woken up by the blowing air. Turning it off, I was woken up by the heat. The air conditioner was set to 27 degrees Celsius, and the air coming out smelled bad. The room was small and stuffy, and I had a severe headache in the morning. I didn't sleep well all night. Unbelievable hotel. Unbelievable service.

Facilities: The hotel is very new. Cleanliness: Clean and hygienic. Environment: The environment is excellent. Service: The receptionists and housekeeping staff were very friendly and responsive, always quick to help. The hotel is conveniently located near the airport convention center and also close to the airport. They offer airport shuttle service, which is fantastic. Overall, a great stay, and I would definitely stay here again.

Location & Transportation: This hotel is located in a very remote area, seemingly in a new district. It's about 10 kilometers from the airport by car, and there are very few restaurants nearby, only some small and not very good ones. Therefore, this hotel is only suitable for a short layover. Parking: There are a few scattered parking spaces in front of the hotel. In the off-season, if you return to the hotel early, you might still find a spot [facepalm]. Breakfast: The breakfast looks fairly substantial, but there aren't many edible options. The stir-fries are all spicy, which children can't eat. The fried eggs are very oily, and the milk dispenser's flow rate is very slow; it takes about five minutes to fill a cup. I wonder if large cartons of milk are considered a high-cost item in hotel breakfasts? They're so frugal! The other food is mostly staples: steamed sweet potatoes, noodles. By the way, the restaurant staff scolds guests. I wonder if all Shaanxi women have this temperament? Regardless of where you're from, this is unacceptable in the service industry; there's clearly a management problem. Soundproofing: The soundproofing is terrible. You can hear everything clearly – people upstairs and downstairs, neighbors, making phone calls, running around, jumping. Room Facilities: This is quite bad. We booked a twin room, but when we went to shower, we found the hot water flow was extremely weak (the picture below shows the hot water flow set to maximum and pressurized mode). It was so weak we couldn't shower. We contacted the hotel, and they said they didn't have any twin beds to replace it and would fix it the next day. The next day, the hotel told us it was fixed, but when I tried to shower that evening, the water flow was still the same – there was no change at all. They said they would fix it on the third day. I paid for the entire... I booked four nights, but it's been dragging on for three days straight without being resolved. For those three nights, I returned to the hotel very late every night to find the water still wasn't working. Exhausted, I had to contact the hotel again, and they would give me a temporary unoccupied room to shower in before I could go back to my own room to sleep. Every day felt like being homeless [facepalm]. My child even caught a cold and cough because of it. On the fourth day, I found the hotel manager, who actually said they had rooms available the next day but couldn't contact us. First, no one from the hotel contacted us to say we could change rooms. Second, if they couldn't contact us, shouldn't they have continued trying? Where is their attitude towards solving customer problems? Finally, the manager changed our room to a twin room with a shower on the fourth day. It was a truly awful experience. The overall management of this hotel is very poor, whether it's daily management or emergency plans. Only by taking guests' affairs and feelings seriously can you make progress and get better and better. You think that solving the guests' shower problem is enough, but you should be solving your own problems. You let the guests make do for a few days and then leave. You just let another guest make do. Delaying is your specialty, and what you are doing is destroying the customers' trust in you.

For two consecutive years, I stayed at the Orange Hotel near the airport for the competition. It's very close to both the convention center and the airport. The airport shuttle service was excellent, the breakfast was great, the Orange Hotel provides free oranges, and the front desk staff are very accommodating. It's a five-star service, and I felt the warmth and hospitality of the people of Northwest China!

Hygiene is always my top priority when staying at a hotel. The water cups were dirty inside, not from dust, but from dried tea leaves. In other words, the cleaning lady didn't wash them, haha. It was nice to see footprints in the cleaned room – a pleasant surprise! It's good that the cleaning lady at the breakfast noodle stall is gone.

Because of a layover, I booked this Orange Hotel near the airport. As always, it was cozy and comfortable. The receptionists were incredibly welcoming, helping us arrange our hourly airport shuttle service. Since our departure time was quite early, they even provided a light meal. The room was also very cozy and comfortable, with clean bedding. Overall, I highly recommend staying here!

The room was compact but well-designed with ample storage space. A sufficient supply of purified water was provided. The bedding was reasonably clean, but the towels seemed a bit unclean, so I didn't dare use them. The hotel's color scheme was predominantly orange, creating a warm atmosphere. The breakfast was fairly substantial, but the coffee was not very good. It's close to the airport and the airport convention center, and while there are some restaurants nearby, ordering takeout is inconvenient due to the limited number of options. A robot delivered takeout to the room.