The check-in staff were incessantly nagging, insisting on paying extra for a membership, and even sniffing through guests' phones until I lost my temper. Also, it seemed like the front desk was deliberately retaliating; they said they upgraded my room, even though I specifically asked for one with hidden problems, including poor drainage. And yet, they gave me this room, and while I was showering, the water was already up to my feet. It was fine; I had originally booked three days, but cancelled the rest that night. Other issues included the welcome tea station being useless—no coffee, no hot water, and my mouth was parched while the front desk staff continued their nagging. I was misled by the official photos of the main entrance; it's only part of the first floor. Most guests drive in and go straight to the underground parking. It's impossible to find the entrance from the underground parking because this half is abandoned and extremely dark. The sensor door next to the front desk looks like a fixed piece of glass. The front desk lighting made it even darker outside, and from the elevator, you couldn't see the printed instructions… It was truly bizarre. If you discriminate against Shanghai guests, you can refuse to serve them; we won't come. PS: The receptionist was someone who appeared significantly older than me. By the way, the service level in Xinchang is far worse than that in neighboring Shengzhou. It's like everyone's a nobody.
Original TextTranslation provided by Google
