Xining Sanyu Hotel Reviews

Response from Property: 尊敬的賓客您好，感謝您客觀細緻的點評。泳池更衣室、健身房衞生疏漏沒能達到酒店應有標準，我們誠懇接受批評，後續會優化日常保潔排班，增加片區巡檢頻次，穩步改善環境衞生。店內選用人造花確實受鮮花采購、日常養護高額成本制約，是權衡後的無奈選擇，我們之後慢慢調整花藝佈置，優化整體視覺搭配。謝謝您的寶貴反饋助力酒店完善，靜待您下次光臨查驗改進效果。

Response from Property: 很高興收穫您的暖心好評😊承蒙認可房間設施與貼心服務，是我們前行的動力。本店常規早餐 7:00-10:00，週末延至 10:30，您恰逢遇上旅行團提前 6:40 錯峯開餐，順利吃上早餐、準時搭乘高鐵，我們也由衷替您高興。若後續出行趕早來不及用餐，可提前告知前台，我們按需備好便攜路餐，避免耽誤行程。期待您再次下榻入住，旅途萬事順心！

Response from Property: Dear Guest, Thank you so much for your detailed and comprehensive review! We are truly delighted that you have given us such positive feedback during your stay 😊 Our hotel enjoys a prime location in the heart of Xining, with numerous public transportation lines nearby, making it convenient and time-saving to reach major scenic spots and shopping destinations. This is one of the advantages of our chosen location. We are honored that the professional and attentive service of our staff, the clean and tidy guest rooms, and the diverse and delicious breakfast have impressed you. From room cleaning to kitchen preparation and front desk reception, we strive to pay attention to every detail and take care of every aspect of your stay. Your recognition is our motivation to improve. We will continue to maintain the quality of our service and catering, and uphold our room hygiene standards. We look forward to your next visit to Xining and hope you will choose Sanyu Hotel again. We wish you a pleasant journey and all the best!

Response from Property: 尊敬的賓客，非常感謝您細緻用心的好評！很高興咱們酒店優越的區位能給您出行帶來便捷。酒店坐落於西寧市核心城區，步行約 20 分鐘就能直達人氣爆棚的莫家街美食街區，沿街匯聚手抓羊肉、釀皮、甜醅、酸奶等各式西北特色小吃，閑暇散步覓食十分愜意；酒店周邊沿街密佈本地老牌家常菜館、清真特色餐食、西北麪食館，早中晚用餐選擇豐富多樣，不用遠行就能品嚐地道西寧風味。交通出行同樣省心，西寧機場打車約 30 分鐘直達門店，來回空港省時省力；除此之外酒店緊鄰城區主幹道，周邊公交站點密佈，去往東關清真大寺、水井巷、中心廣場等熱門地標出行都很便利。我們始終依託優越地段用心做好服務，期待您再次蒞臨三榆大酒店，繼續探尋西寧美食與美景！

Response from Property: 尊敬的賓客您好，感謝您的暖心好評！很高興美觀整潔、靜謐安逸的客房，以及品類豐富、選擇多樣的早餐都能讓您滿意。我們會繼續用心維護環境、把控餐食品質，力求帶給大家舒心的入住體驗。期待您再次光臨，祝您一切順遂！

Response from Property: Dear Guest, We sincerely apologize for the unpleasant experience you had during your stay. Regarding your feedback on front desk service, room arrangement, and breakfast hygiene, we have immediately reviewed the situation and implemented targeted corrective measures. Regarding room type and front desk service: The two rooms you booked on the day of your stay were of different types, and due to the hotel's floor layout limitations, we were unable to accommodate you on the same floor. Due to the high volume of guests that day, even with a room upgrade, we were still unable to meet your request for roommates on the same floor, for which we sincerely apologize. We suggest that for future special requests such as roommates on the same floor, please contact the hotel one day in advance, and we will do our best to coordinate. Regarding breakfast hygiene and service: The presence of insects on the plates is a serious oversight, and we will not shirk our responsibility. The staff's handling of the issue was not standardized; they merely removed the problematic tableware without promptly apologizing, replacing the food, or providing follow-up support. We will continue to optimize restaurant hygiene inspections, disinfection, and customer complaint handling procedures, and strengthen the attention to detail and sense of responsibility among all staff. We acknowledge the shortcomings in our service and will strictly control service details and hygiene standards in the future. Thank you for your honest feedback. We welcome you to stay again and will repay every guest with even more standardized services.

Response from Property: 尊敬的賓客，您好！💖非常感謝您選擇入住西寧三榆大酒店，並抽出寶貴時間留下如此詳盡暖心的好評！看到您對我們酒店從地理位置、房間環境，到服務、餐飲的全方位認可，我們全體員工都倍感温暖與鼓舞。特別開心您提到我們的地理位置優勢：酒店坐落於西寧市中心的核心黃金地段，緊鄰市中心廣場，出門便是成熟的商圈，步行範圍內即可抵達多家特色餐廳、連鎖商超和本地小吃街，無論是日常用餐、採購補給還是休閑購物都十分便捷。同時，酒店地處多條公交線路的交匯點，前往西寧站、汽車站等交通樞紐僅需短程車程，去往塔爾寺、東關清真大寺、青海湖旅遊集散中心等熱門景點也都有便利的交通選擇，能讓您的西寧之旅省去不少奔波，輕鬆解鎖城市的美食與風景。也很高興您喜歡我們的房間與設施：寬敞明亮的空間、現代化的裝修與舒適的隔音效果，都是我們為了讓您在旅途中能擁有安穩放鬆的休憩體驗而用心打造的；從客房到公共區域，每一處的清潔維護我們都嚴格把控，衹為給您一個乾淨安心的入住環境。更要感謝您對我們服務和餐飲的認可：前台和各崗位的同事們一直以專業周到的態度對待每一位賓客，無論是入住指引、行程建議，還是用餐時的貼心協助，都是我們服務的基本準則。您提到的自助早餐，我們準備了中西式餐點與本地特色美食，衹為讓您開啟元氣滿滿的一天；而酒店的晚餐餐廳也一直致力於用精細美味的菜品和舒適雅緻的用餐環境，為您帶來一場舌尖上的享受。您説 “作為西寧的豪華酒店，很值大家一試”，這句話是對我們最大的肯定。未來我們會繼續打磨每一個細節，把更好的環境、服務和餐品帶給每一位賓客，不辜負您的信任與喜愛。真誠期盼您下次再來西寧，依舊選擇我們三榆大酒店，我們全體員工會帶着滿滿的熱情，再次迎接您的到來！祝您旅途愉快，萬事順遂！🥰

Response from Property: 尊敬的賓客：非常感謝您細緻暖心的好評，也感恩您選擇我們酒店開啟青海之行！酒店坐落於西寧市中心，出行、遊玩、逛街都十分便捷，很榮幸能為您一家三口的旅途提供便利。特別開心為您免費升級了大空間房型，滿足一家人舒適入住的需求。得知您有輕微高反，我們及時為您送上氧氣瓶並貼心叮囑保暖注意事項，衹是盡了我們一份小小的心意，能讓您感受到温暖我們也十分欣慰。大美青海風光無限，由衷期待您日後再次踏上青海旅途，繼續選擇我們下榻。祝您闔家順遂，旅途安康！

Response from Property: 尊敬的賓客：由衷感謝您滿滿的好評與認可！非常開心您喜歡我們舒適優質的客房，齊全好用的設施能滿足您的入住所需。我們客房保潔每日都會及時打掃整理、更換飲用水，用心守護每一處居住細節。酒店優越的地理位置出行逛街都十分便捷，能為您的行程帶來極大便利，我們也倍感欣慰。您的滿意和下次再來入住的約定，是我們最大的動力。我們會始終堅守品質與貼心服務，靜候您的再次光臨，祝您旅途順遂，萬事舒心！

Response from Property: 尊敬的賓客：您好！非常感謝您的滿分好評與走心推薦！酒店地處城芯黃金地段，距火車站約 5 公里，距曹家堡飛機場約 32公里，步行3分鐘可達機場2號線始發站，地理位置十分優越，大巴、機場出行直達便捷，去往各處遊玩都省心省力。客房空間寬敞大氣、裝潢精緻典雅，居住體驗舒心愜意；窗外景緻優美，視野開闊養眼。早餐品類豐富、食材用心，營業至上午十點，特別適合出行想睡個懶覺的賓客。很榮幸能給您帶來全方位的滿意體驗，我們會繼續保持高品質服務與硬件標準，期待您常來光臨！

Response from Property: Dear Guest, Thank you so much for your detailed and sincere review! We are delighted that you were satisfied with our brand-new facilities, clean and tidy environment, comfortable and pleasant surroundings, and prompt and attentive service. Your recognition is our motivation to move forward. We will continue to maintain high standards and pay attention to every detail to bring you a more reassuring and comfortable stay. We look forward to your next visit and wish you a happy life and all the best!

Response from Property: Dear Guest, Thank you so much for your thoughtful review! We are delighted that you enjoyed the hotel's excellent location, warm and attentive service, comfortable rooms, and the restaurant with its beautiful views. Regarding your comment about the room temperature being a bit high, this is because the hotel's central air conditioning system operates on a uniform cooling/heating mode. Additionally, the orientation and lighting of different rooms can affect the indoor temperature. If you are sensitive to temperature, we suggest you inform the front desk staff in advance upon check-in, and we will prioritize arranging a more suitable room for you. You can also quickly adjust the room temperature by opening and closing the windows for a more comfortable stay. Thank you again for your understanding and feedback, and we look forward to your next visit!

Response from Property: Dear Guest, thank you so much for choosing Xining Sanyu Hotel and for your kind review! We are delighted that you were satisfied with our high-quality, value-for-money stay, and we especially appreciate your recognition of Manager Zheng's warm, attentive, and efficient problem-solving service. Your affirmation is our motivation to continuously improve. We will continue to provide excellent service and look forward to your next visit. We wish you a pleasant journey and all the best!

Response from Property: Dear Guest, Thank you so much for your continued trust and support. We are honored to have you choose this hotel as your first choice for your business trips! We are delighted that you found the hotel's service, facilities, and location impeccable. The clean and tidy environment, comfortable bedding, and the warm and attentive service from Wandeji Hotel, including the room upgrade and the patient explanation of our member benefits, all contributed to your comfortable stay. We were especially pleased to enjoy the beautiful views of the Huangshui River and Xinghai Road from our room. Your sincere recommendation is our greatest encouragement. We look forward to your return for your business trips and vacations. We wish you a pleasant journey and all the best!