Yuetianxia Hot Spring Hotel

There were a lot of people in the lobby when I checked in, so I had to wait in line for a bit. The front desk staff was very warm and attentive, providing detailed explanations, which was excellent. My room was a little far from the lobby, so I had to drive there after checking in. The room was on the second floor, and the bedding was clean and hygienic. However, the bathroom was quite dirty, with grime everywhere. The swimming channel was right downstairs, which my kids loved. The water was 1.1 meters deep and great fun.

The hot spring was terrible. Absolutely terrible. The water was filthy, truly filthy. The swimming lanes were alright, I guess. But the hot spring, it was just awful. Really awful. And the water was so dirty, so incredibly dirty.

Traveling with kids during summer vacation was fantastic, they had an absolute blast! Booking through Ctrip gave us access to a fast check-in lane, so no waiting in line. Our room felt much better than others; it was at the end, very quiet, had an indoor hot spring, and a larger garden than the neighboring ones. The staff were also very diligent; anything we needed was promptly arranged and delivered.

The rooms are very clean, and the housekeeper was attentive. The front desk staff also provided excellent service. This is definitely a hotel I'd return to; it's really great and worth recommending.

The room was quite clean; the staff were still tidying up when I checked in. A special shout-out to the butler service, they were incredibly responsive and fulfilled every request. This was my second visit, and I hope they update the water toys soon – many of them are quite old now, whereas last year they were still pretty new. The kids had the most fun playing in the water, and the water quality was excellent.

The rooms were clean and comfortable, and we could go swimming right outside, which the kids absolutely loved. The adults played mahjong and had a BBQ while the kids played in the water; everyone had their own fun. The hotel breakfast had a great variety and was delicious 😋! It was definitely worth every penny!

Excellent! The swim-up pool access was super fun, we'll definitely be back. They have many different room buildings, but the swim-up rooms offer the best value for money. The room was clean and tidy. It's perfect for a summer visit!

During the summer holiday check-in, there were two lines. One was exclusively for Ctrip users and was super fast, while the other regular line was too long, and check-in usually wasn't possible until 2 or 3 PM. You can drive right up to the villa, but each villa only has about two parking spaces. We stayed on the second floor of Zone A, so we had to enter the water access area from the public entrance, and the room facilities were a bit old. For longer distances within the resort, you could call for a shuttle. The butler service was decent, and they usually responded and followed up quickly. The water quality was okay, but there weren't many activities, and some of them were a bit old and dirty. There are quite a few farmhouses outside the resort, and you can also order takeout, though there aren't many takeout options. You can also eat inside the resort; we had breakfast, and the variety was good, with several coffee machines providing pretty good coffee. In the evening, there were performances on the large lawn. During the day, you could feed deer and ride the small train, which I think required tickets.

The room was clean and comfortable, and our dedicated butler service was efficient and attentive. We thoroughly enjoyed swimming in the canals in the summer; the water quality was excellent. Even during a typhoon with heavy rain, there was no mud or debris. Lifeguards were on duty almost round-the-clock – I saw them scooping leaves at 7 AM, and they were still there at 11 PM. Even when it rained heavily and there were no guests in the canals, they remained on post, which gave my elderly parents and children a great sense of security while swimming. Inside the villa, each room has its own private hot tub, and there's also an outdoor hot tub in the garden. The room thoughtfully provides a hot tub brush and a high-pressure spray gun, making it convenient for those of us with a bit of OCD to clean the tubs ourselves. My only minor regret is that the villa's staircase is outside the main entrance on the first floor, which isn't very convenient for a family going in and out and communicating. Additionally, I suggest more maintenance for the outdoor wetlands, garden, and mountain forest areas; they felt a bit wild and neglected.