chaoyehotel

Such a cozy hotel! We were traveling as a family and were pleasantly surprised with a free upgrade to a family room. It had a duplex layout, which made it really spacious and clean, and the room decor was very unique. The concierge and front desk staff were warm and attentive. Highly recommend!

We checked into the loft family room yesterday and it was very comfortable. The staff here are exceptionally warm and professional, especially our butler, Hansheng. The facilities are excellent; there's a gym and even an electric vehicle charging station. The afternoon tea was a delightful touch that I really appreciated. Definitely a five-star review!

The facilities here are a big plus. The decor is simple, modern, and very chic. My wife and I really love this hotel; it's almost as good as a five-star. The location is also excellent, and they even have their own parking with EV charging stations. You can tell the owner really cares about this place. But what truly impressed me was the service. It was fantastic from the moment we arrived, with smiling staff helping us with our luggage. A special shout-out to our service butler, Hansheng – he was absolutely amazing! The owner really needs to give him a raise!

The room is very modern, with electric curtains, a smart toilet, and a shower with an LCD screen (you need to figure out how to use it, though! 🤭). The most convenient feature is the backyard, which has a charging station with one fast charger and one slow charger, making it super handy for electric car drivers. There are plenty of dining options nearby, so you can eat without worries.

I thought about it and decided to write a serious review. I booked this hotel about a month in advance because I was traveling with my parents, and for our entire Xinjiang trip, I generally wanted to choose highly-rated hotels. For this night in Nalati, after comparing several hotels in a similar price range, I decided against reputable chain hotels like Holiday Inn, Atour, and Manxin, and even the relatively good local Nalati Grand Hotel. Instead, I chose the more expensive and less-known private brand hotel, Chaoye. I opted for their best, priciest mountain-view family room for the experience. Upon arriving at the hotel, I noticed the overall decor was quite new, and the room window offered a view of the grassland, which seemed pretty good. However, when we returned in the evening, we found that the air conditioning wasn't cooling effectively. After speaking with a staff member, we learned that it was a central air conditioning system and simply cooled slowly. I figured it wasn't too hot, so I let it go (though the room temperature never fully dropped even by midnight). Then, when I turned off the lights to sleep, I noticed the air conditioner was very noisy. I tried setting it to the lowest fan speed, but surprisingly, the noise got even louder. I'm not sure if it was the motor or a low-frequency resonance. Reluctantly, I increased the fan speed, but that made the noise even worse. I had no choice but to turn off the air conditioner. Since three of us were in the room, the temperature rose to about 29 degrees Celsius, making it a bit stuffy. In the end, I had to turn it back on. I didn't get much sleep that night... Additionally, the hotel's soundproofing was mediocre. After giving feedback to the staff, two young employees were very polite, and they even offered yogurt as an apology during check-out. It feels like the hotel's ratings might be artificially inflated, as it's not as good as some netizens claimed. I really appreciate the warm service from the hotel staff, but I'm writing this detailed review to suggest that the hotel owner should pay more attention to the hardware. The room rates are comparable to, or even exceed, those of brand chain hotels, but the hardware facilities are clearly lacking (the water heater wasn't very hot, and I discovered the toilet was broken during check-out). So far, this was the only night I didn't sleep well on my entire Xinjiang trip, so I probably wouldn't recommend it to friends (I had initially thought this private hotel was quite good right after checking in and had even mentioned it to friends). It seems chain hotels are a safer bet to avoid disappointment.

The room was very clean, comfortable, and quiet. I'd definitely stay here again next time. It's also very close to the attractions, and there are plenty of places to eat and stay nearby. The hotel staff were very friendly, and the restaurant next door had delicious food.

This hotel is quite unique, with clean and comfortable rooms, and thoughtful, attentive service. The breakfast spread is extensive, and they even offer laundry service. There's also a co-working space on the first basement level. It's incredibly convenient for travel and stay, making for a fantastic overall experience. Highly recommended!

Five-star service! The facilities are also very comprehensive. The complimentary afternoon tea was delicious, and on the first floor, you can pick up free eye masks and other amenities. Downstairs, there's a pool room, gym, laundry room, and a fully equipped lounge area. The room itself is very spacious. This was an exceptionally satisfying stay!

My overall stay far exceeded expectations, definitely a five-star experience! The room cleaning was meticulous and thorough, with no dust in the corners. The bathroom had a great wet/dry separation, and there was no musty or strange smell. The mattress was just right – not too soft, not too hard – and the soundproofing was excellent. It was quiet and peaceful at night, allowing me to sleep soundly until morning. The front desk staff were gentle and patient, and check-in was efficient. They promptly answered all my questions. The surrounding area is very convenient for dining and getting around, with complete amenities. The price was fair with no hidden costs. This is now my top choice for accommodation, and I've already saved it!