Trip.com Group Country Retreats (Nalati Spruce Hidden Lodge Joint Resort)

The hotel's location is absolutely fantastic, right in front of the grasslands. In the evenings and mornings, herds of horses create a beautiful picture as the light changes. The hotel service is also excellent and offers great value for money.

Our trip to Narat was made perfect by the Spruce Lodge! By the time we arrived at the hotel from the Duku Highway, both the elderly and the children were starving. The staff promptly brought out a lavish afternoon tea with an array of exquisite pastries, nuts, candied fruits, and fruit tea. A while later, they even brought out fresh fruit – it was a lifesaver! The hotel's location is arguably the most beautiful spot in the river valley grassland. From our room's balcony, we overlooked rolling emerald hills dotted with grazing cattle, horses, and sheep. Behind the hotel's restaurant lies an even more stunning secret garden – vast grasslands with small hills in the distance. Dining at the hotel's restaurant while watching the sunset over the grasslands, with the hotel's Akhal-Teke horses strolling by and lambs playfully nuzzling nearby, felt like pure bliss! The kids finished their meal first and went with their dad to climb the distant small hill, accompanied all the way by the hotel's border collie – so much fun! In the afternoon, we went to a shepherd's home on the back hill to milk cows, and the shepherd patiently taught the children; it was an incredibly enriching experience! Before our arrival, the hotel set up a dedicated concierge group for each guest, ready to answer any questions and fulfill any requests – super heartwarming! Oh, and by comparison, the concierge helping us snag self-driving tickets was probably the least noteworthy of their services, haha! People online often say Narat isn't worth visiting, but that must be because they didn't choose the right way to experience it. I believe Narat is a must-visit, and you absolutely *must* stay at the Spruce Lodge!

We drove all the way to the guesthouse, and the entire expanse of grassland and mountains was laid out before us; the environment was exceptionally peaceful. The staff were very attentive and would respond promptly to any requests via message, even helping with transportation. The rooms were spotless, and there were many gentle animals in the yard. We even got to experience milking cows when we had some free time. It was so relaxing, and it was convenient for getting in and out of the scenic area without any hassle. Overall, it was a very comfortable stay.

The most satisfying stay we had in Narat! The butler team provided attentive service throughout, and the room's amenities were top-notch, with a Dyson hairdryer adding a luxurious touch. Breakfast featured freshly squeezed milk and freshly baked naan that smelled amazing. The restaurant chef's cooking was excellent, and the hot pot's beef and lamb were fresh and free of any ***** smell. The hotel is right next to a stunning grassland, and they even helped us get tickets for a self-drive tour. The evening band performance created a fantastic atmosphere. Definitely worth another visit!

This hotel is located inside the Narati scenic area, and they can help you purchase tickets for self-driving tours within Narati! The room type we booked had an absolutely fantastic view, opening right onto the grassland! The room was spacious, although the carpet was a bit dirty. The housekeeper was also great, resolving issues very promptly! The hotel restaurant also has beautiful views, and there's a live band performance in the evenings! There are little cats, dogs, lambs, and ponies everywhere around the hotel, which the kids absolutely adored! This was our favorite hotel throughout our entire Xinjiang trip! Highly recommended.

I highly recommend the Spruce Lodge; the experience was absolutely fantastic! The ecological environment here is superb, with vast spruce meadows, and the hotel even has docile ponies and sheep roaming around, which is incredibly therapeutic. The exclusive butler service was exceptionally thoughtful. Driving tickets during peak season are incredibly hard to get, but thanks to the butler's help in snatching one for me, it saved so much hassle. The room facilities are excellent, and opening the window reveals stunning natural scenery. You definitely won't be disappointed staying here when visiting Nalat.

Cloud Spruce Hidden Residence is hands down the best place to stay in Narat! The butler service was incredibly attentive and warm; they patiently answered all our questions about getting around and things to do. The room facilities were high-end and complete, and the Dyson hairdryer was a fantastic touch. For breakfast, fresh milk paired with freshly baked naan bread offered an authentic Xinjiang flavor. Stepping out, you're greeted by vast grasslands and a superb view. The hotel can even help with self-driving tickets. In the evening, the live band created a wonderful atmosphere. It truly offers a one-stop experience for dining, accommodation, and entertainment. Helping us secure self-driving tickets for the Narat scenic area was a huge bonus! As everyone knows, getting those self-driving tickets for Narat Grassland is a massive win; if you can't get them, you're stuck waiting for shuttle buses, which is a major downgrade.

Facilities: Full marks. The room had everything we needed, and even underfloor heating in case it got cold at night. Cleanliness: Full marks. It was spotless. Environment: Beyond perfect! The hotel is located inside the scenic area, so the views are incredible. The hotel even has its own lambs and horses for guest interactions. Service: Full marks. Initially, I was worried about getting around without a car within the scenic area, and about bothering others by taking the shuttle bus with my luggage. But to my surprise, they offer a pickup and drop-off service – it was incredibly thoughtful! Welcome fruit: Full marks. We devoured all the complimentary fruit, snacks, and afternoon tea because they were so delicious. Overall, I will definitely choose this hotel again next time I visit Nalati Grassland!

This hotel is perfectly located in the heart of the scenic area, with excellent facilities. The rooms are spotless. The staff are incredibly friendly and attentive, even offering a lovely afternoon tea. They use electric carts to transport guests to their rooms, making you feel like you're getting 5-star treatment. The hotel restaurant offers breathtaking views, which is simply fantastic!