I stayed twice and the check-in service at the front desk was very poor. I only refer to the two staff members who checked me in. You walked over with a smile on your face, but your staff just sat in their seats the whole time, coldly extending a hand and ID card, let alone asking me some questions. The first time, the lobby manager was probably there and helped me solve the problem. The lobby manager for the second time asked me to change to a quieter room if there are enough rooms. Your front desk lady just said coldly that this is the only room available. At this time, the lobby manager stuck his head in and said, this is for you. Upgraded our south facing room! Is that what you mean by really taking advantage?
The sheets in my room were not clean. I understood that you were busy during the holidays and offered to change the sheets myself, but your staff was hesitant and didn't know what they meant.
The service is not just high-end if you bring something and a plate over. Let’s improve the status and quality of all our staff.
Ps: The sisters who do hygiene have very good attitudes.
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