Do NOT stay here! This hotel is absolutely disgusting! I'm warning everyone to stay away! They shamelessly leak guests' names and phone numbers! They even gave our phone information to an employee, who then used it to privately call the police to threaten and intimidate us! We were simply complaining to the hotel about the concierge department maliciously demanding private customer information, and that we intended to leave a bad review! In response, we were subjected to malicious retaliation by hotel management and that employee. They incited the employee to call the police on a personal vendetta, and even encouraged the employee to make multiple private calls to harass, intimidate, and threaten me, demanding I apologize and threatening to sue me!
The whole incident started on May 1st when we checked in. On May 2nd, when I went to the concierge to pick up a package, I provided the recipient's name and the last few digits of my phone number. The employee insisted I had to fill in my full name and complete phone number (even though I explained that for normal package deliveries, you don't usually leave your real name and full phone number). They made me sign a logbook. I noticed that no one else who had picked up packages had filled in their full phone number or signature, which made me feel targeted. I expressed my dissatisfaction on the spot (I told them they could ask for the tracking number or my room number instead), but the employee still forced me to sign.
After checking out on May 3rd, I intended to leave a bad review. The hotel offered a solution to prevent this, and we accepted it. However, the employee then retaliated maliciously, reporting to the police that our interaction the day before had 'scared' them. Seriously? You come back more than a day later claiming you were scared and have a bad heart? It sounds more like you were angry after being reprimanded by management and then decided to take it out on me. I was so furious I couldn't sleep all night, and *I* have a heart condition! I even have a doctor's note! This hotel is truly disgusting; the management, from top to bottom, is appalling. They twisted the truth, leaked our phone numbers to an employee, and even when reported to the general manager, he supposedly didn't care! The original solution proposed by the lobby manager was also rejected by the general manager, who went back on his word! Is leaking guest information and phone numbers, and then encouraging an employee to call the police and make private threats, really the standard of quality and problem-solving you'd expect from a so-called star-rated hotel's general manager and management? I was just a normal tourist visiting Xuzhou. I was unhappy with the hotel's behavior, and I'm not allowed to provide feedback or complain? This is a clear case of a big business bullying its customers.
Original TextTranslation provided by AI
