Primus Hotel Xuzhou Dalong Lake Reviews

Response from Property: 【大龍湖景區】【50m國際泳道】【私家湖】【萌寵樂園】【豪華露台】尊敬的貴賓您好！感謝您下榻徐州綠地鉑瑞酒店，也非常感謝您百忙之中抽出寶貴的時間給予我們反饋。很高興瞭解到您對酒店環境的認可：酒店緊鄰大龍湖公園，出行也十分便捷。更令我們欣慰的是，管家服務細緻周到；早餐品種豐富，飯後還能在院子裏盡情遊玩，觀賞孔雀、白天鵝等可愛動物，讓家庭時光更加豐富多彩。期待您下次來徐州，再次選擇我們入住，繼續享受愉悦與舒心的體驗。徐州綠地鉑瑞酒店總經理

Response from Property: 【大龍湖景區】【50m國際泳道】【私家湖】【萌寵樂園】【豪華露台】尊敬的貴賓您好！感謝您下榻徐州綠地鉑瑞酒店，也非常感謝您百忙之中抽出寶貴的時間給予我們反饋。得知您對客房細節、衞生狀況與整體環境表現滿意，我們深感欣慰。尤其是您提到的自助餐供給豐盛，早餐與晚餐均讓您享受到了高質量的餐飲體驗，我們已將您的認可轉達給餐廳團隊。您特別提到工作人員對孩子的友好，以及在孩子剩下吐司後仍耐心善意地協助關愛，這份温暖與責任感也同樣值得被看見。我們期待您下次再來，繼續在酒店與團隊的用心服務中收穫更舒適的旅途時光。徐州綠地鉑瑞酒店總經理

Response from Property: 【大龍湖景區】【50m國際泳道】【私家湖】【萌寵樂園】【豪華露台】尊敬的貴賓您好！感謝您下榻徐州綠地鉑瑞酒店，非常感謝您的好評！很高興您認可酒店的檔次、齊全的設施以及便捷的停車場充電服務，也感謝您對前台工作人員耐心服務的肯定。很高興我們能為您和家人帶來舒心的度假體驗，超高的性價比是我們一直努力的目標。期待您攜家人再次光臨，祝您萬事順遂！ 徐州綠地鉑瑞酒店總經理

Response from Property: 【大龍湖景區】【50m國際泳道】【私家湖】【萌寵樂園】【豪華露台】尊敬的貴賓您好！感謝您入住徐州綠地鉑瑞酒店，並分享您的入住體驗。很高興能在端午佳節為您送上粽子小驚喜，這份節日小小心意能讓您感到温暖我們特別開心。同時也十分榮幸可以為您免費升級行政房型，貼心周到的服務是我們一直堅持用心做好的地方。能收穫您的認可，是全體工作人員最大的鼓舞。期待您下次再來徐州，繼續選擇綠地鉑瑞，我們恭候您再次入住！徐州綠地鉑瑞酒店總經理

Response from Property: 【大龍湖景區】【50m國際泳道】【私家湖】【萌寵樂園】【豪華露台】尊敬的貴賓您好！感謝您入住徐州綠地鉑瑞酒店，並分享您的入住體驗。酒店選址臨大龍湖，雖距離市區稍遠，但也正因遠離鬧市喧囂，才能擁有靜謐清幽的度假氛圍，讓大家遠離紛擾安心放鬆。很高興我們完善的硬件設施能讓您滿意，更欣喜頌波音療課程給您帶來治癒舒適的體驗。授課老師温柔專業，循序漸進引導大家沉浸式感受聲波舒緩身心，能讓您全身心卸下疲憊、獲得放鬆，也是我們開設音療課程的初衷。我們會持續打磨音療課程品質，優化體驗感。期待您下次來徐州，再來體驗音療，靜候您光臨！ 徐州綠地鉑瑞酒店總經理

Response from Property: 尊敬的賓客您好，非常感謝您真實細緻的評價。針對前台接待效率、服務告知及房間飲品細節未達預期，我們將立即整改加強培訓。非常欣慰您認可綠植工作人員的貼心服務，也感謝您對酒店湖邊綠植環境的喜愛。我們會持續提升整體服務品質，期待再次為您提供更好的入住體驗！徐州綠地鉑瑞酒店總經理

Response from Property: 【大龍湖景區】【50m國際泳道】【私家湖】【萌寵樂園】【豪華露台】尊敬的貴賓您好！感謝您入住徐州綠地鉑瑞酒店，並分享您的入住體驗。酒店硬件全程定時檢修養護，持續保持嶄新好用的狀態；客房及全域公共區域執行標準化深度保潔，能獲評徐州酒店標桿我們倍感鼓舞。設計上將現代輕奢質感和漢代古韻相融，力求大氣莊重又不失舒適格調。全員堅持主動問候賓客的服務禮儀，還為您貼心辦理免費延遲退房至下午兩點，切實解決行程安排上的不便。能讓您全程入住舒心愉快，是我們最大的心願。我們會守住這份口碑，持續精進硬件、衞生與服務水準，期待您再度蒞臨！徐州綠地鉑瑞酒店總經理

Response from Property: 【大龍湖景區】【50m國際泳道】【私家湖】【萌寵樂園】【豪華露台】尊敬的貴賓您好！感謝您入住徐州綠地鉑瑞酒店，並分享您的入住體驗。非常感謝您客觀中肯的真實評價，您提出的每一點建議我們都認真記下，也明白這是助力酒店精進最寶貴的參考。我們會和餐飲部溝通優化，擴充中西餐、本地特色小吃、鮮果甜品的品類，優化補餐效率，豐富用餐選擇，提升早餐體驗。大部分員工保持優質服務，但個別人員服務細節不到位是我們管理疏漏，後續會加強全員統一服務培訓，細化接待標準，做到待客服務統一、貼心。您説得十分中肯，賓客入住期間的即時響應、主動關懷才是服務的核心。我們會調整服務邏輯，強化客房、前台、餐廳現場主動服務，在客人停留期間及時察覺需求、主動解決問題；優化回訪形式，不再單純離店後問詢，把貼心服務前置到入住全程。十分感謝您願意坦誠指出不足，給我們改進的機會，我們會抓緊落實優化，期待您下次再來徐州入住，能收穫全新的驚喜體驗！徐州綠地鉑瑞酒店總經理

Response from Property: 【大龍湖景區】【50m國際泳道】【私家湖】【萌寵樂園】【豪華露台】尊敬的貴賓您好！感謝您入住徐州綠地鉑瑞酒店，並分享您的入住體驗。客房甄選了軟硬適中的床墊，同時配備多款枕頭，專門照顧出行旅客的睡眠需求，讓您整夜安眠。泳池定時循環過濾、定期水質清潔消殺，水質潔凈放心，孩子可以安心戲水遊玩。我們會持續維護寢具品質與泳池配套，期待您全家再次前來入住。 徐州綠地鉑瑞酒店總經理

Response from Property: Dear Valued Guest, thank you for your review. The hotel takes your feedback very seriously. We have thoroughly reviewed the entire video recording of your room and dining experience, and after a comprehensive on-site inspection, we have found that your reports of unpleasant odors, urine smells, and stale seafood are untrue and seriously inconsistent with the actual situation, constituting subjective and malicious descriptions. While the hotel values ​​guest feedback and experiences, we firmly oppose guests and behaviors that intentionally defame the hotel. This is not only a responsibility to our guests but also to our employees who continuously strive for a positive guest experience. The hotel has all necessary licenses and permits, conducts daily compliance checks on hygiene and food safety, and is monitored in real-time by the food hygiene department. All guest rooms are cleaned and ventilated daily according to regulations, and self-service ingredients are freshly purchased daily and undergo strict quality inspection, complying with FSMS (Food Safety Management System). The hotel maintains full quality control over food safety and welcomes platform and consumer supervision. We respect every guest's reasonable and objective negative feedback to help the hotel improve, but we do not accept false accusations and unfounded statements. The hotel always strives for high-quality service and welcomes honest supervision from consumers. We also hope you will respect the businesses and service personnel who provide services to you… Good respect is essential for the continued stable development of society. Everyone has a responsibility to do their part! Thank you!

Response from Property: [Dalong Lake Scenic Area][50m International Swimming Lane][Private Lake][Pet Park][Luxury Terrace] Dear Guest, Thank you for staying at the Xuzhou Greenland Primus Hotel. We are also very grateful that you took the time to provide feedback. We are honored that your beautiful environment and attentive service satisfied you. Regarding the issue with the central air conditioning, we addressed it promptly and did our best to improve your comfort. The daily warm sweet soup is a small token of our appreciation, hoping to add warmth to your journey. We will continue to improve the hardware details and do our best in every aspect of service. We look forward to your next visit and another stay!

Response from Property: 【大龍湖景區】【50m國際泳道】【私家湖】【萌寵樂園】【豪華露台】尊敬的貴賓您好！感謝您下榻徐州綠地鉑瑞酒店，也非常感謝您百忙之中抽出寶貴的時間給予我們反饋。感謝您全方位的滿分肯定！設施、衞生、環境、服務四項都能讓您滿意，是我們最希望做到的。我們會繼續保持高標準，期待您再次光臨大龍湖畔的酒店！徐州綠地鉑瑞酒店總經理

Response from Property: 【大龍湖景區】【50m國際泳道】【私家湖】【萌寵樂園】【豪華露台】尊敬的貴賓您好！感謝您入住徐州綠地鉑瑞酒店，並分享您的入住體驗。尊敬的賓客，非常感謝您給出滿分五星好評！很高興優美的環境、寬敞潔凈的客房以及工作人員貼心周到的服務能讓您擁有一段舒適愉悦的入住時光。我們始終用心對待每一位客人，力求把細緻暖心的服務做到極致。我們靜候您再次光臨！再次感謝您對徐州綠地鉑瑞酒店的支持。期待在不久的將來再次在徐州綠地鉑瑞酒店與您相遇。 徐州綠地鉑瑞酒店總經理

Response from Property: [Dalong Lake Scenic Area][50m International Swimming Lane][Private Lake][Pet Park][Luxury Terrace] Dear Guest, Thank you for your five-star review! Cleanliness and hygiene are our bottom line, and we are honored to have you feel comfortable during your stay! All our housekeeping staff undergo rigorous training before starting work, and we are meticulous in every detail of cleanliness. Our guest rooms offer lake and garden views, are quiet and offer privacy, are spacious and bright, and have a warm and elegant style. Our goal is to ensure your comfort and peace of mind. Thank you again for your full marks and support. All staff at Xuzhou Greenland Primus Hotel look forward to your next visit and wish you a bright and worry-free stay!