Atour Hotel

The hygiene was excellent, and the breakfast was so good we ate till we were stuffed! The staff, both the handsome guys and beautiful ladies, provided top-notch service~ 100 points! Next time, we'll definitely stay at Atour Hotel again~ They really thought of everything for us.

The room was clean and well-equipped. The mini-fridge was not only stocked with free drinks, but it was also refilled daily. Parking was convenient. The only downside was the limited number of restaurants nearby; for more options, it would be better to go to the city center.

The hotel is located in the Yan'an New District, in a very good location. The facilities are complete and new, the bedding is very comfortable, and there's a gym and laundry room on the 7th floor, which is very convenient. It meets my consistent impression and positive feelings about Atour Hotels. It's very close to the Management Committee and the Municipal Government, and there's a library nearby. There's a street full of restaurants downstairs, offering a variety of cuisines from lamb noodles to hot pot. It was a great stay. I would definitely choose to stay at Atour again next time.

While boiling water in my hotel room, I lost my grip and the scalding water splashed onto my arm, instantly turning it red. It was painful and frightening. Panicked, I quickly called the front desk. Ms. Ning Shu, who answered the phone, was incredibly responsive. Without hesitation, she immediately told me to run cold water over the wound to cool it down. She also gave me detailed instructions on the proper precautions. Her gentle tone relaxed my tense nerves. She also said she had contacted the housekeeping staff and would send a first aid kit immediately. Two minutes after I hung up, Ms. Zhao from housekeeping knocked on the door. She hurried in with the first aid kit, examined my wound, then carefully wiped it with cold water and applied medicine, her movements so gentle she wouldn't hurt me. After treating the wound, she not only left me some spare burn ointment but also moved the kettle in the room to a safer location, repeatedly reminding me not to touch anything hot again. Even more surprising, when I dined that day, Chef Lei from the restaurant came over to ask how my wound was healing. Ning Shu had reported my situation to the restaurant, and Chef Lei had specially adjusted my meal, replacing the hot soup with lukewarm vegetable porridge, saying that these lighter meals would be good for wound healing. From the prompt guidance from the front desk, to the meticulous care from housekeeping, to the thoughtful consideration from the restaurant, colleagues from all three departments worked like a relay, handling my minor incident with perfect and heartwarming care. This exceptional level of care was more heartwarming than any other amenities. I have to commend Ning Shu, Sister Zhao, and Chef Lei for their professionalism and dedication!

The hotel is conveniently located and offers underground parking. It's well-equipped with a gym and laundry facilities, making it very convenient. The breakfast was well-stocked, with fresh ingredients, good freshly ground coffee, and a special Shaanxi-style mutton noodle dish. Great reviews! The room was spacious and clean. The TV with screen projection was very convenient. The front desk attendant, Chen Ran, was very friendly and attentive. Even before we arrived, she thoughtfully called to inquire about our needs and preferences, making us feel right at home. Great reviews! Another waitress, a waitress named "Shu" (something), was also very helpful in recommending a delicious mutton noodle restaurant nearby.

The service was mediocre. The sunny rooms were extremely hot, making it impossible to sleep; a hotel like this shouldn't make such a mistake. The breakfast selection, including a few small desserts with spoiled pomelos, was also limited. In some rooms, you could hear noises while sleeping on your side, disrupting your sleep. The location was also quite remote; I'd recommend staying in the old town. Overall, it was a bit disappointing, and my family had a poor experience.

I was doing some work at the Yan'an Municipal Government yesterday, and I randomly searched for a store close to the government. I didn't expect to receive an unexpected product~ Facilities: The facilities in the store are brand new and complete. Electric curtains, heated toilets, I feel dry. The staff also gave me a humidifier Hygiene: The staff cleaned very carefully and it was spotless Environment: The location is convenient and easy to find. There is a food court downstairs. The breakfast in the store is also very rich and tastes great. Service: Every staff member is very serious and responsible. They also let us add WeChat to have exclusive customer service. The store also provides the best service. This is the best hotel I've stayed in Yan'an. I will definitely choose this hotel next week.

I looked at the hotel online and chose this hotel because of the good reviews. I received a call from the hotel not long after. They asked me about my room needs very considerately. The girl at the front desk added me on WeChat and sent me the hotel location and travel guide. I was not disappointed when I arrived at the hotel. The staff were very enthusiastic and helped me move all the luggage in the car to the room. They recommended a place to eat in the evening. I should have had a fever and toothache. The front desk provided me with ice cubes to relieve the pain. Special thanks 🙏. In general, the people of Yan'an are very enthusiastic.

The hotel lobby is very big, you can rest and there are many books for children to read. The lobby also thoughtfully prepared fruit tea, which tastes very good. The air conditioning is also very powerful when sleeping at night. I don’t feel hot at all and sleep very comfortably. When I left the hotel, the front desk also gave me a few bottles of water, which is very thoughtful.