Yangjiang Guanhua Hotel (Hailing Island Dajiaowan) Reviews

Response from Property: Distinguished Guests: Hello! Each time you choose is our great honor, your consistent support to us so that we are very happy. Looking forward to meeting you again!

Response from Property: Dear Guest, Thank you for choosing to stay at Yangjiang Guanhua Hotel and for providing your valuable feedback. We sincerely apologize for the issues you raised, including insufficient breakfast supplies, a poor experience with the children's breakfast charge, and the inappropriate attitude of the staff at the entrance. In particular, we regret that we were unable to provide the level of service commensurate with your room rate and expectations during your stay with your child, which caused you disappointment and unhappiness. We have taken your feedback very seriously and will carefully review the relevant service aspects to continuously improve the overall reception and dining experience. We sincerely apologize again for any inconvenience caused during your stay.

Response from Property: Dear guest, we are delighted to see that you are satisfied with every aspect of our hotel! Every appreciation of our attention to detail is our driving force for continuous service improvement. Thank you for your positive feedback, and we look forward to welcoming you back to experience the tranquility of Windmill Mountain.

Response from Property: Dear Guest, We sincerely apologize that your stay did not meet your expectations. Regarding your question about the side sea view rooms being on lower floors, our side sea view rooms are located on the 5th and 9th floors. If you feel the view is obstructed, please choose a room with a direct sea view next time. As for the breakfast, we will be upgrading the quality and service of our breakfast. Thank you for your honest feedback; it motivates us to continuously improve, and we look forward to providing you with a satisfactory stay again!

Response from Property: Dear Guest, we are deeply sorry that your stay during the Spring Festival was so disappointing! Regarding your feedback on the poor facilities, inadequate service, and bottled water issues, we have immediately taken corrective measures: We have thoroughly inspected and repaired all room facilities; strengthened front desk service training to eliminate indifferent attitudes; and adjusted the supply standards for amenities to ensure an adequate supply of complimentary drinking water. We understand that actions speak louder than words. Thank you for your feedback, and we apologize again for your dissatisfaction!

Response from Property: Dear guests: Hello! Thank you for choosing Guanhua Hotel! What you want when you travel is comfort, intimacy and warmth. How can we not try our best to meet your wishes? Because this is also our wish. We hope that everyone who comes to Guanhua will be happy!

Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! We are glad to bring you a good time during your trip. Your praise is a great encouragement to the hotel and also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!

Response from Property: Dear guests: Hello, thank you for your comments! The hotel advocates“Service by heart”, we are carefully to find the opportunity to provide you with services, to provide you with more satisfaction, more comfortable rest environment! Your satisfaction is our pursuit! Look forward to seeing you again.

Response from Property: Dear Guest, Thank you for your stay and for taking the time to share your experience. We sincerely apologize for any unpleasantness during your stay. The hotel is constantly evolving, and the facilities you see will be continuously improved. At the same time, we will strengthen our management in all aspects of the hotel to strive to provide you with a better service experience. Please trust that we want to do more for our guests!

Response from Property: Dear guests, thank you for taking the time to review our hotel. We believe that a good reputation comes from sincere customer satisfaction. We will work even harder to provide excellent service and quality. We sincerely invite you to choose our hotel again, whether for business or leisure! Thank you.

Response from Property: 尊敬的客人，您好！感謝您選擇入住陽江冠華大酒店並分享此次入住感受。得知您對房間環境、衞生狀況以及服務體驗都給予了認可，我們深感榮幸。您的滿意是對酒店團隊工作的寶貴肯定，也將激勵我們繼續保持細緻、規範的服務標準，不斷提升整體接待品質。誠摯期待您在未來再次光臨，願我們繼續為您帶來舒適愉快的入住體驗。

Response from Property: 尊敬的賓客：您好！非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位賓客享有賓至如歸的入住感受，熱切期待您的再次光臨！歡迎您再回來體驗，祝生活愉快！

Response from Property: 親愛的賓客：看到您的點評我們深感自責。您提到的細節問題，確實是我們服務和管理不到位的體現。我們已立刻對所有房間進行了全面排查，對破損設施進行維修更換，並加強了前台溝通流程，確保提前告知房型訊息，同時，我們也會對早餐出品和供應進行優化升級。感謝您的寶貴意見，幫助我們發現不足，我們定當努力改進，不負您的信任！

Response from Property: 尊敬的客人，您好！感謝您選擇入住陽江冠華大酒店並分享此次家庭出遊的入住體驗。得知您和家人對客房設施的齊全完善、衞生細緻程度以及周邊安靜舒適的環境感到滿意，我們深感欣慰。您對前台及保潔服務熱情高效的認可，也是對我們團隊莫大的鼓勵。酒店始終致力於為賓客提供便捷、安心且高性價比的入住體驗，很高興本次行程能為您帶來便利與舒適。誠摯期待您與家人再次光臨，祝您生活愉快，旅途順遂。