Guest User
June 7, 2025
If you choose this plan, you must prepare for two or more unfortunate events. First, when I checked into the hotel and showed a copy of my reservation confirmation written in Chinese and requested to receive the "two night tour tickets to the tourist spots of the long, narrow West Lake," the young female check-in staff member said, "This has nothing to do with the hotel. You should contact Trip.com directly and ask!" She had no intention of investigating the matter herself, and every time a guest arrived, my case was put on hold, leading to a back-and-forth argument that lasted for over 30 minutes. Finally, I demanded to speak to my boss, and after explaining the situation to the middle-aged male boss who came out, he finally replied, "I'll look into it and get back to you tomorrow." This resulted in more than an hour of wasted time at the hotel front desk, where I finally arrived. The next day, I spoke to her at the front desk, but there was no apology or explanation whatsoever. Second, what exactly is the "night tour ticket to the tourist spots of the long, narrow West Lake" included in this accommodation plan? I assumed it was a night cruise on the long, narrow West Lake, and when I tried to exchange the ticket for the boat departing at 6:30 PM that day, the middle-aged woman at the toll booth yelled at me. When I returned to the hotel and asked about it, I found out that the "Night Tour Ticket for the Long, Narrow West Lake Tourist Spot" was the admission fee for the evening tour starting at 5:30 PM. We got off the wrong taxi and headed from the East Gate to the South Gate where the cruise ship boarded. Even with a quick walk, it took over an hour. Furthermore, without a map of our current location, it was difficult to find our way; we had only signs every 500 meters or so to rely on. Even then, if we got lost at an intersection, we'd lose our way. It gets dark around 6:30 PM, and after that, there are no streetlights or flashlights in the park. We'd be wandering around the long, narrow West Lake in pitch black. In the dark, we couldn't see the signs, and it would be very dangerous to find our way back. This tour is only for thrill-seekers, not for those seeking safety. The only highlights are the two bridges; otherwise, it's just endless walking. This tour isn't for first-time visitors to the long, narrow West Lake. 3. On the first day, the one minibar in the room meant that the two bottles of water, two bottles of cola, and two soft drinks in the refrigerator in the room were free of charge. This was the same service as in the other rooms, and it was only called a "minibar" in name; there were no alcoholic drinks such as beer.
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