Upon arrival, I had to actively seek out staff to check in; otherwise, I would have just stood at the front desk unnoticed. While looking for breakfast, I mistakenly went to the first floor and overheard the front desk staff loudly discussing a guest, who I presume was extending their stay and changing rooms, using foul language.
On the night of my check-in, I immediately noticed a bath towel on the floor. When I called the front desk, the staff member immediately questioned if it wasn't a floor mat instead. No one came to my room to check the situation. Later, they offered to move me to another room. About fifteen minutes later, a robot delivered the key. It seems the staff checked the new room before the exchange, but they left the door wide open. After moving to the second room, around 11:30 PM, I called the front desk for ice, as indicated on the room's card. I was told that the restaurant and housekeeping staff were off duty and there was no ice. They then said they could ask the housekeeper to check again, and if there was any, they would send it up.
Facilities: The shower door's sealing strip was loose; when I opened the door after showering, it fell off and hit me. The uninterruptible power supply in the room charged my device all night, but in the morning, I realized it wasn't providing any power at all. The air conditioning in the room wasn't cooling at all; it seemed like the central air system wasn't turned on, only the fan function was working. I spent the entire night trying to sleep to the sound of blowing air.
This is my first time encountering such an outrageous experience at a Courtyard.
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