Guest User
December 7, 2023
The service staff at this facility are absolutely fantastic! They are friendly, welcoming and always do their job to a high standard. The venue is also impressive, with plenty of greenery and trees to provide a serene and peaceful atmosphere, even when it is bustling with people. The animation team has clearly put in a lot of effort to create enjoyable activities for guests too. However, there are some downsides. Mosquitoes are a real issue here, and even with protection, you are bound to get bitten. The food variety is vast, but it unfortunately lacks flavor and hygiene, with flies often landing on some dishes. The biggest problem, however, is the wifi. It barely works anywhere except the lobby, which is frustrating. Additionally, room cleaning is subpar and feels rushed, with the staff seeming to work overtime and not putting in the same level of effort as other staff members. Lastly, the bar area can become quite unpleasant in the evenings due to the heavy smell and smoke from hookahs, which is something that needs to be addressed. The strong smell and smoke emanating from the hookah can be quite overwhelming, even if you are seated in an open area. It is not just unpleasant, but also unhealthy for those around, especially if you are exposed to it for prolonged periods. Therefore, it is important for the venue to reconsider serving hookahs in regular seating areas and find alternative solutions for those who wish to indulge in this activity. Overall, while there are some downsides to this facility, the positives outweigh the negatives. The friendly staff, beautiful location, and enjoyable animation activities make for an overall pleasant experience. However, improvements could be made in terms of food hygiene, room cleaning, and wifi connectivity.