Knights·International·Ocean Hotel

Check-in was smooth, the surroundings were excellent, and the service was good. We had booked a Knight Twin Room but were upgraded to a Family Room at a great price. However, we visited during the off-season, so the water park was closed and the indoor hot spring was undergoing maintenance. Our child loves playing in the water, so we specifically chose this hotel for these two attractions. It was a bit of a shame to just stay for two nights without being able to enjoy them. The hotel lobby also features regular interactive performances, which our child absolutely loved. You can purchase tickets for local attractions at the hotel, and they all come with discounts (except for Penglai Pavilion). If you plan to visit during the off-season, I highly recommend calling ahead to inquire first, so you don't make a wasted trip!

An impeccable luxury experience regarding the ambiance, but the front desk service was just average. **Pros:** 1. **Environment & Room:** The hotel's ambiance is truly grand and upscale! From the moment you step into the lobby, the stylish decor and high ceilings connecting three levels are perfect for photos and leisurely strolls. Our room had a well-designed layout. The bedding was only average, but I still slept soundly. The bathroom was a particular highlight, featuring marble finishes, wet/dry separation, a massive bathtub, and toiletries from a well-known brand. 3. **Location:** Excellent location, situated in a prime central area, making it incredibly convenient for both sightseeing and business travelers. 4. **Breakfast:** The most significant highlight was breakfast: The spread was incredibly extensive, easily comparable to other 5-star hotels, and served over a long period. A truly touching detail was witnessed towards the end of breakfast service: the staff member in charge of the bread station ensured everything was replenished so that even the last guests had ample choices. **Cons (and some amusing points):** 1. For a 5-star hotel positioning itself as family-friendly, we stayed in the 'International Zone,' which apparently isn't a dedicated children's area, so no kids' toiletries were provided. We had to call the front desk to request children's items like water and toiletries. A young male staff member arrived with a disposable bag containing four bottles of water and adult toiletries. He then informed us that the children's toiletries cost 30 RMB. I told him I didn't need the toiletries, just the water and children's slippers in the bag. To my astonishment, he replied that wasn't possible because their disposable bags are charged for, and he couldn't just give me one! This was my first time encountering a family-friendly 5-star hotel that neither provides basic children's toiletries nor charges for a disposable bag. For an 800 RMB/night hotel, charging for a disposable bag is unbelievably petty and stingy. 2. Front desk service was rather uninspired. They were quick to recommend self-service options and offered no information unless specifically asked; we had to inquire about breakfast location and times ourselves. 3. The hotel's children's play area has a rule allowing only one parent to enter with a child under 120cm, which is understandable. My child played for a while, and I wanted to step out briefly to smoke by the lobby entrance, but was told I couldn't, and doing so would forfeit my re-entry chance. I didn't mind that too much. However, later, my child twisted their ankle and was resting after buying some food in the dining area. I approached the staff at the entrance, explaining that my child was in pain and I couldn't carry them, so I asked if their father could come in to help carry them out directly. They responded that they had no authority and I needed to apply for permission. This utterly astonished me again – do I really need to apply for permission just to pick up my injured child? Although the wait was only 3 minutes, which isn't long, I still found the management's policy utterly unreasonable.