Fantasia Deluxe Hotel

I’m not sure where to begin…. On check in for our family holiday we was put 4 floors apart as mum I had to make a decision on what children could now leave me & go with nan (who we bring as an additional carer due to my families needs) so sent my 15&17year olds to floor 7 while the rest of us went to floor 3, on night 1 we are exhausted go to bed to be woken at 1am by our 15 year old who’s wearing a red child wrist band extremely drunk he had been served vodka all night at the bar amazing what a fab start when complaining I am told ‘it’s your responsibility to watch him’ I agree it really is however what’s the point in coloured wrist bands if they are meaningless anyway & I will struggle to watch him from 4 floors away but cool cheers for that. On our second night we had purchased 6 bingo tickets but Sam only had 4 on him, when we arrived at bingo & asked for the other 2 we was called crazy & accused of stealing 2 tickets at the cost of 200lira honestly it isn’t that deep we was then watched constantly as tho we would whip out the 2 tickets we didn’t have, when someone else joined our table with a ticket we & the staff was interrogated about where it had come from it was nuts. Sam then took the opportunity to make snide comments everytime I see him ‘come do games your really lazy’ no it’s not lazy I’m just not sure what im meant to do with my children there is 0 entertainment for while i play adult games - the same games they make the children leave the pool to play with the adults. When i questioned the entertainment staff about where was the children’s entertainment I was told there was none & on asking if this isn’t a family hotel I was told ‘no used to be an indoor kids club but no more we not so much children as no child slides or kids club’ I was told pretty much the same by 5 various members of staff. The only person who did tell me it was for families was Amelia from guest services this was after another guest sat on the sandy beach (if you can call it that) complained one of my children had got sand on a tshirt which resulted in staff squashing & raking my children’s sand creations & security asking us to move to the end of the ‘beach’ where additional sun loungers was kept & no one else was sat. At this point I really started to question what was going on as this was our 4th visit to kusadasi & we just have never experienced such rude Turkish people we love the place the people the culture everything about it but this was something different & I couldn’t work out why… this is where my Google search began & it appears this hotel is advertised largely as 13+ even on jet 2 it become very apparent at this point just having children was largely the issue & at 1 point there was an ‘anon’ post on the Fantasia fb page slating us for our 8 month old baby dropping food from a high chair - fear not as a consequence they removed all the middle inserts from such chairs (literally every single one) so they was no longer useable to my baby as they was

I was a bit anxious about going on holiday on my own but Fantasia staff we're all super friendly and welcoming. The hotel is big with plenty areas but its really clean, the room I got faced onto building site but no noise and I didn't spend anytime in my room. The food was good wide selection but pretty basic same as all 5* hotel in the area you won't go hungry. Swimming pools we're lovely & plenty of sun loungers for everyone. On check out you can use the facilities and WiFi right up until you're pick up. The entertainment team we're great big shout out to Sam very nice guy always full of fun and energy, & gets everyone involved. All the staff here we're exceptional from spa to reception, cleaners, very friendly & helpful. I'll definitely be back in future

Cant fault any aspect of our holiday, the food, entertainment were amazing, the cleaners, bar staff everything was on point, i haven’t even left and im already looking at next years holiday, I 100% recommend you wont be disappointed special thanks for sam

What a lovely 2 weeks away. No fight for a sunbed. So much choice of food and drink. Banana and strawberry milkshakes were my favourite as not much of a drinker. Check in was quick and room was lovely. Side view but had a great view of the sea and further. Room was cleaned every day and the fridge topped up with beer, coke and fizzy orange. Although they’re building a hotel next door there was very little noise. Getting involved with the activity team is a must. Kyle and his team were great and even though my husband volunteered me for Miss Fantasia, it was a laugh and I won!! My darts were terrible but also played table tennis, boulles, water volleyball and beach volleyball. I danced by the pool and made many great friends. Also returned to see friends in the Casablanca and the food did not disappoint. Thank you for a great 2 weeks holiday were many memories were made ❤️

The standard rating for this should be 3 to 4 stars only. It's an old hotel Rooms and bathroom standard Only one key is provided ( apparently, no keys are available, or you pay a deposit to get another key) No tissue papers in the bathroom (their excuse is to save the environment), yet loo rolls are provided!!! There is no vanity, so no essentials vanity like cotton buds, etc Only two dispensers for washing your hands and some dodgy body wash The towels are old and rough Building works on one side of the hotel, so the view and noise are awful A deposit for getting a key to the safe The food is taken away before the end of timing, so if you roll in at 8:30 p, they've started emptying the stations Good luck in getting a table as they don't book for large groups, so you end up eating on dirty tables Young staff in restaurants, so getting anyone's attention is a nightmare Hanging cupboard space is a joke. As for getting a sunbed, well, you definitely won't because there are no beds available as most guests leave their towels from the crack of dawn My one star is for the excellent service from most of the central staff And one star for the location Other than that, it is not worth it.

Lovely hotel and staff couldn’t have been more accommodating! Entertainment team was lovely always smiling and trying to get everyone involved! Especially Sam! The only down fall was the food - very repetitive! Other than that good & clean hotel!

This hotel is pretty good because of so many reasons first of all stuff is very good and cheerfull especially eddie from Animation team,he is very friendly and really good person.i hope soon i wlill be back here again.also the food is very delicious here.this was the best holiday in the best hotel.

The hotel was fab the staff were fantastic. Had a lovely time. Animation team were amazing. Room was lovely. The only thing was that I ordered room service one of the evenings and they didn't bring it up. We will come back next year thanks for everyone

We returned 2 days ago from an 11 night stay with our 4 children. The hotel is very clean, all the staff are really friendly and helpful and the food is lovely. Our room was tidied with beds made every day, beautiful views, there is ice cream served every day between 1 and 4 which my children loved. The hotel is really well organised. It was my daughters birthday and they left her a card and fruit bowl and decorated our dinner table with balloons and sung her happy birthday. My only complaint is there isn't enough for children during the day, kids club is a Small table in the corner and they only done 1 or 2 games a day which wasn't suitable for all ages. However despite this I would happily return. A shout out to Sam on the entertainment team also as he really does try hard with the children and my very shy 3 year old grew to really like him!