I booked for 2 adults and 2 children through Trip.com, but there was no information given during check-in. We noticed we were short on bedding after contacting the front desk, using the pool, and having dinner, only to find there was bedding for just one person when we were about to sleep. I called the front desk at 10:30 PM to ask why there was only one set. The person didn't seem to understand, and after explaining the check-in situation and saying there was only one set, they suddenly transferred me to another staff member, which was a bit disconcerting. It was inconvenient to explain again, so I went to the front desk at 10:40 PM. They showed me the reservation status, which indicated 4 adults. It's ridiculous, though – if it's 4 adults in a queen-size room, shouldn't they confirm at check-in that two sets of bedding would be provided? And if the Trip.com reservation doesn't match the resort's reservation, shouldn't they clarify and provide the correct bedding? I returned to the front desk at 10:40 PM, paid for the extra bedding and additional person, and was told the bedding would be delivered. I waited for about 30 minutes, but it never came, so I called the front desk again. The staff member said the previous person had already left and that they were in charge of resort security (?), and provided the bedding 5 minutes later. It's not like I didn't pay for the bedding, and the staff member said they would provide it, so I waited for 30 minutes late at night with my children. When I asked, I was told they just went home. This trip was ruined by the resort's complacent response. The pillow among the belatedly provided bedding was so hard that my wife got a stiff neck and suffered the next day. It's truly bitter. I'm uploading screenshots as I only have videos.
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