The hotel's location is excellent, but unfortunately almost everything else about our stay was disappointing.
Housekeeping was by far the biggest issue. We stayed for 10 nights, yet our room was cleaned only a handful of times. On several occasions we had to repeatedly call the front desk just to receive fresh towels or request that our room be cleaned. We left the hotel early every morning and returned late in the evening, so there was more than enough time for housekeeping to service the room each day.
The housekeeping staff were also unprofessional. When I spoke to them in Russian or my wife spoke in English, they consistently responded only in Armenian, making communication unnecessarily difficult. It felt discourteous, especially when it was clear we were not speaking Armenian.
Service from the rest of the staff was inconsistent. One evening front desk employee was genuinely friendly and helpful, but that was the exception. The doorman was welcoming on our first day, but after that rarely greeted us and generally appeared unfriendly.
The breakfast was another disappointment. The selection and quality were poor enough that we chose to skip breakfast at the hotel for most of our stay.
Overall, while the location is convenient, the poor housekeeping, inconsistent service, and underwhelming breakfast made this a disappointing experience. I would not stay here again.
It is very disappointing that such unprofessional service can spoil what should have been an enjoyable vacation in Armenia. Hotels are often a visitor's first impression of a country, and this level of service does not represent the hospitality we experienced elsewhere in Armenia. We loved Armenia and will certainly return, but next time we will most likely rent an apartment instead of staying at this hotel to avoid the poor housekeeping and inconsistent service.
