Upgraded to an open suite as an Ambassador member. The room was spacious, but the bedding comfort was quite average. I stayed for 6 nights, and there was almost no lumbar support, so I had to put pillows under my legs just to get my back flat. This was quite disappointing for a hotel of this caliber, as sleeping comfort should be a hotel's top priority.
Breakfast was shared with the adjacent Even Hotel, and it was simply too crowded. I only went once for the complimentary breakfast. The food quality was just mediocre; the 'gangzi rou' (stewed meat) was so tough it was hard to chew, and the lamb soup tasted similar to the 'shou zhua yang rou' (hand-grabbed lamb) soup – bland and not fragrant at all. It was a far cry from the Indico at Narat, and even inferior to the Hilton in Urumqi.
The overall room design was quite good and stylish, with excellent soft and hard furnishing details. Soundproofing was also decent. The hotel is right next to a popular attraction, so there were large crowds almost every night. During the Spring Festival, there were even major events, and the surrounding roads were jammed. However, the in-room noise filtering was generally acceptable.
Most of the staff were very professional and enthusiastic, whether it was the front desk helping with check-in and extending the stay, the concierge, or the staff at the rooftop restaurant – all were impressive. The only exception was the Chinese restaurant on the basement floor. When we went to ask if it was open in the evening, a chubby staff member, possibly a manager, dismissed us with a casual tone, which was a stark contrast to the other staff and left a more lasting impression on me.
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