Candlewood Suites Newport News/Yorktown by IHG

Beautiful place to stay! Very clean & helpful staff. Body is not very good. Need better coffee. We loved our time there & will definitely be back! Lynda

The staff was very polite however,, the room we stayed in was pet friendly in which we were not aware of and when we arrived the smell was horrible and we were told it was because of the carpet cleaning. The carpet was wet our entire four day stay. The sheets were damp so we had to use the hairdryer to dry them ourselves. Light bulb was out in the bathroom and the water pressure in the shower was not conducive for showering. We were in a handicapped accessible room and we did not need that. By the second day the smell of animals reeked through the room. Our stay was not pleasant at all.

Great! Ok, let me give you a little advice. Forcing people to provide a written response vs a check box is a horrible idea and it ruins the ultimate validity of your survey. Please feel free to reach out to me or my company and we can absolutely help Candlewood suites design your surveys so the data is actionable and can be used for continuous improvement. Right now, you are not getting the information you need and it is also highly likely that it’s invalid.

Room was nice and clean but the mattress on the bed was not comfortable at all. Customer service was great the hotel was quiet and inna convenient place.

It is a great place to stay. It is clean and the staff are friendly. I highly recommend this location!

The room was clean but it could have been cleaner. The mattress was horrible it had a dip on it.

The room was really really nice and clean and the amenities were nice to have. They gave it a cozy feel.

Kitchen was great. It had my favorite tea

Excellent and convenient The room was excellent, the hotel nice, and the staff was friendly and helpful. Would definitely stay here again in the future