I was a bit conflicted about what rating to give because every staff member I met at the hotel was so friendly and helpful. Service from the front desk to bar to breakfast was all excellent. The location is great and the lake and golf courser are beautiful - would love to see it when it is a lot warmer! Parts of the hotel are updated but other areas still need to be updated. The elevators definitely need refreshing. I stayed in two different rooms (checked out and ended up staying another night unexpectedly) and had two different experiences. The first night, I was on the 6th floor with a lake view - room was updated and very clean. The second night, I was put on the 8th floor (concierge floor) and was unimpressed. It started out with an old microwave sitting in the middle of the office desk - pretty sure it didn't normally belong there. After I moved it to a different location, I noticed there was coffee spilled all over the desk that hadn't been cleaned. I probably should have changed rooms at this point, but didn't. Bed and bathroom were clean, except there was no shampoo and the soap dish hadn't been cleaned. Carpet was new but looked like it had not been vacuumed. The room had one of those connecting doors to the adjacent rooms and it must have been very thin - the guy next door wasn't loud but I could easily hear his TV and phone calls. Concierge lounge was open for snacks and drinks. Gym was large and nice equipment but very cold.
Excellent
100 Reviews