The Twelve Manor Terraces Hostel Reviews

Response from Property: 收到您的5星好評太暖心啦！感謝您對我們環境、服務和美食的認可，我們會繼續努力，讓每位客人都住得舒心、吃得滿意~

Response from Property: Thank you so much for taking the time to share your wonderful feedback! We are absolutely delighted to hear that you and your family had a very pleasant stay with us and enjoyed our facilities, cleanliness, environment, and service.It brings us great joy to know that our staff was warm and attentive, and that you found the room clean and the meals delicious. Your strong recommendation means a lot to us.We truly appreciate your kind words and look forward to welcoming you and your family back again in the future!

Response from Property: Thank you for the 5-star review! We're thrilled to have made your trip so memorable. Can't wait to see you again!

Response from Property: Thank you so much for your wonderful review! We’re thrilled you loved the amazing terrace views, the peaceful village setting, and our friendly service. It was our pleasure to arrange your early check-out and breakfast. Hope to welcome you back!

Response from Property: Dear Guest,：Thank you for your recognition and support! We are delighted that you gave high marks to our facilities, cleanliness, environment, and service, which is a great encouragement to us.Regarding the location of our hotel you mentioned, as you said, we are indeed located in an area full of rural charm, and we hope this adds a unique experience to your journey. If you have any further needs or suggestions, please feel free to contact us at any time, and we will be happy to serve you.We look forward to your next visit and wish you a happy life!

Response from Property: Hello, we are so happy to see that you like the location and service of our hotel! Located on the terraced fields, you can feel the magnificence and tranquility of nature at any time, which is one of our proudest features. What makes us even more happy is that you remember the warm service of our friends - courtesy and patience are our basic principles. We are all happy to bring you a pleasant experience! Looking forward to seeing you next time, watching the changing seasons of the terraced fields together, or trying our newly developed local seasonal dishes. I wish you every day as comfortable as when you are here!

Response from Property: 親愛的客人，非常感謝您對我們民宿的評價，您的滿意是我們最大的驕傲，我們會一如既往的提供優質服務，期待您的再次光臨。

Response from Property: 感謝您的評價，簡單的言語，確是滿滿的感動，您的認可是我們持續前進的動力，感恩相遇，歡迎您的再次到來，祝您生活愉快！

Response from Property: The customs are somewhat different. When Chinese people eat mutton soup pot, they like mutton and mutton offal with a little bone. But foreign guests may not be accustomed to this way of eating. The staff of the restaurant did not notice the difference, which led to your dissatisfaction on the first night. I'm very sorry.

Response from Property: Hello,Firstly, thank you for choosing our hotel and sharing your feedback. We are pleased to hear that you have left a deep impression on the beautiful scenery and ideal geographical location of the hotel, as well as the cleanliness and magnificent scenery of the rooms.We are very sorry for the food and beverage issues you mentioned. Due to the May Day holiday, some raw materials were not delivered in a timely manner, resulting in a shortage of dishes we provide. We will further improve our menu supply to ensure better meeting the needs of our customers. At the same time, regarding the lack of water in outdoor swimming pools, it is because the entire Yuanyang area is extremely dry, and all the water is used for irrigation and seedling protection. As a member of the village, we also have an obligation to save water, so we sacrificed the swimming experience of hotel guests.We deeply regret that the hotel staff were unable to provide cocktail making services due to our inadequate training. In the future, employee training will be strengthened to ensure that they can provide comprehensive services and experiences for customers.Finally, we deeply apologize for your dissatisfaction with the vehicle service provided by the hotel, which caused the delay of the train. This has indeed caused great setbacks for all of our employees. Next, we will strictly review the recommended drivers and take corresponding measures to ensure that similar problems do not occur again.Thank you again for your feedback. We sincerely look forward to the opportunity to serve you again and provide you with a pleasant stay experience.Wishing you a pleasant journey!

Response from Property: 你的好評讓我們倍感榮幸！在你連住三天裏面，雖有一天熱水發生點小意外，但你的包容和理解讓我們由衷的感謝，希望接下來的行程圓滿快樂！

Response from Property: We are so happy to receive your recognition! It's harvest time now, and the terraced fields have a different kind of beauty every season. We will continue to work hard and look forward to your next visit!

Response from Property: Dear customer, thank you for your support and recognition of our store. Your satisfaction is the driving force for our continuous improvement. We look forward to your next visit.

Response from Property: Thank you for your positive review! Because we live in a village, all the villagers bring us freshly picked vegetables whenever they have them, so our restaurant's slogan is "Only eat seasonal vegetables 🥲".