Hotels near Plaza Alessia Zacatecas, Zacatecas

If you are reading reviews of this hotel all the negative comments regarding ugly/dirty room carpet and draperies - they are accurate. The towels are threadbare as well. The public areas of the hotel are nicer and better maintained than the rooms. One evening we had drinks and snacks at the restaurant; the bar was not open at that hour. The service, food, and drinks were excellent. The second day we ate there it was a DISASTER all the way around. The service was slow, various waiters brought things - was indeterminable who our waiter was, the drink order was wrong, and the food was brought sporadically with terrible presentation. But, the main thing - after politely enduring a debacle of an EXPENSIVE lunch (appx 350 pesos for a warm shrimp cocktail that was inedible with celery the main ingredient) we requested our bill. The waiter said ”charge to your room?” we said NO! (We never gave him our room number. ) My husband presented our credit card and tucked it into the leather portfolio. Waiter left. The portfolio was EVENTUALLY returned with a printed slip in which my husband signed after adding a gratuity. Yes, we did tip the acceptable minimum. We finished our beer and drink leaving saying goodbye to at least three employees. We are in our 70's so we didn't race outta there. Fast forward, when we got to our room, we received a phone call from a fast talking woman speaking Spanish. When I said *no habla Espanol* she hung up. Then I got another call from a woman who curtly said, ”did you just TRY to charge your meal and drinks to your room? I said no. Explained we gave the waiter our credit card. Then she proceeded to ask me who the waiter was, did he take our card to the back room???? ......I said I don't know what he did with our card. Then in about 10 minutes we got a knock on our door, although we had the Privacy sign on door. There was a young woman standing there along with a big man holding one of those credit card machines. The young curt (I would normally use a word starting with a *B* but I am writing publically) saying once again we TRIED to charge the meal to our room, but since we had paid in advance *we had no credit* ...... We asked if the waiter ran our card or not - she never gave a clear answer. To get rid of her and her bouncer-type accomplice my husband gave them our credit card AGAIN which by the way was a different amount. She said it was because *they* had deducted the tip. Ok, happy to have that off my chest. We travelled over 14 days on this trip in Zaca, Guanajuato, and San Luis Potosi staying at various hotels. Quinta Real was the worst, as far as the overall experience. If this was really a classy hotel all that had to happen was a polite phone call from the restaurant stating the waiter was confused and neglected to run our credit card. My husband would have immediately returned to the restaurant from our room to clear things up, but we were treated like we were cheating jerks becaus

Our trip to Mexico is the best value for money hotel. The interior is modern and artistic, the exterior is a World Heritage City building, and the location is first class. Opposite is the cathedral in the center of Sacatecas. The internal health service is very good. Valet parking is free. All the staff are friendly.

The location is right next to Zacatecas Cathedral Square and the downtown area of the historic site. It is very convenient to travel and walk around the ancient city. It is very pleasant and will stay next time.

It’s been almost 2 years, that we having been able to came back, to this beautiful City; I was a beat worried that the Service and professional qualities of the Hampton Inn Zacatecas Mexico, will not be the same as a few year’s ago do to the Pandemic. But still been the same or even better level of Professional Service, if you want to feel appreciated you need to be at the HAMPTON INN HOTEL in Zacatecas Mexico. I will write a follow up this morning after the Breakfast Buffet , it’s included with your Stay in this Hotel.

The rooms were very clean and spacious, I loved that I had an executive chair to work, because my trip was 50% work and having space to work with the laptop was great. Just a little allergy I suppose for the disinfectant in the air conditioning.

It was very outdated and the water didn't work the drain smelled like death and water stood in the shower and didn't drain for 2 hours. Things were unplugged stuff was hanging off the door to the balcony would not close and lock. I paid really good money to have an upgrade to a king size bed get there I have two queen size beds? Nobody could answer the question of why they on the last night changed my room to the worst room probably in the whole hotel? It was right at an intersection of the stairs and the hallway people walked and talked all night long plus it was on the highway side of the hotel which you had a hill with the big trucks with their whatever the hell. I wouldn't recommend it no there's got to be better!