Airone Wellness Hotel

Very kind staff that helped with our needs. Hotel is nicely located and had all our needs!

Relax e wellness

Let's start by saying that the view from the restaurant and the domain itself are gorgeous. The gardens are very well maintained and have great views overlooking the area. Sadly, it was still a bit too cold to use the outdoor pool during our stay. In fact, this hotel has all the assets to make this a luxurious getaway. However, in reality everything was just very average. We stayed here 3 nights during our vacation in Sicily. When we arrived, there was a wedding party going on. The music was extremely loud, but luckily the party ended around 20.00. This also meant that the car park was full at that time, and we just had to park the car randomly next to the road, which was not that great. We had to hand over our passports for check-in, and had to come pick them up an hour later, something we never ever had to do before, as most hotels just make a copy right away. But apparently they had more 'urgent' stuff to do than to help us there and then. The hotel staff in general was in our opinion a bit arrogant. We got assigned an attic room, even though the organisation we booked with had arranged a standard room for us. The room was OK, but very small and attic-like. The shower could really use an upgrade. The beds were quite comfortable and there was a huge smart TV, which was nice. We had only a window on the roof right above our bed so our room really did not have any view. The view from the restaurant/breakfast area is one in a million, but that is really all there is to say about it. No decorations, flowers or anything. It all felt very cold and without ambiance. The music during breakfast was very cringey. They put on a playlist with loud instrumental saxophone-piano style covers of famous songs, and regularly some Italian advertising popping up between the songs. I guess a paid Spotify subscription was too much to ask for. :) Anyway, we did have a good laugh with it every morning. There were no glasses to drink from, so you had to take a small PLASTIC CUP for your juice/water in the morning, which is just unacceptable for a 4*-hotel. Food was decent with bacon and egg options but most times this was cold already. The buffet was very messy. There were always 3 to 4 people from the waiting staff just standing around, but not doing too much. We made use of the wellness in this hotel, as it was unfortunately too cold to swim in the beautiful outdoor pool during our stay. Half of the wellness is modern and half of it is like being transported back to the 90's. In the entire wellness area you had to use a swimming cap, which is not something we are really used to but did anyway as we are good citizens that follow the rules. :) You can buy these caps for 3 EUR at the reception. The pool is surrounded by mirrors which desperately needed cleaning! The sauna was nice.

The hotel is nice, beautiful location next to etna park and the staff are friendly. However what is the purpose of having an indoor pool and going with kids if under 5 cannot use it. If they are parent controlled. Otherwise can only thank them.

Crossroads between the tiny cities of Etna and the summit of the volcano. Surrounded by greenery, this hotel offers all the necessary comforts for a couple's, family's well-being. Nice staying, highly recommended. Will return for sure.

Except for a few individuals, the staff was unfriendly, especially at the spa, the reception, and the breakfast room. Every time we had to make a basic request , they gave us the impression that we were bothering them. Like asking for a freshly squeezed Orange juice, or for towels. The room (a suite) had no towels, and we had to ask twice to get them…We stayed there during the saint valentine and the spa was just unpractical since it was way too crowded. There were no beverages or fruits inside like you can find in most of the spas, and the staff was particularly unfriendly. During the evening, the music was so loud that we had the impression to sleep in a discotheque and when we asked until when they intended to play the lousy music, the answer was rude and just unacceptable. We understand the need to celebrate saint valentine with music to dance, but this should not happen at the cost of other guests‘s tranquility, and certainly not by justifying it in a rude way. .