Location is great, very close to tram station and it’s just a couple stops away from city centre. Price is good.
Downside is super small room, the shared bathroom is dirty, and the shower area was clogged. It’s doesn’t feel clean at all.
Regarding checkin, the communication would have been made easier. The checkin time is 3pm, we arrived in Zagreb early, wanting to drop off our baggage at the
hostel. I’ve tried calling their number on Google Maps and website, no one picked up. We arrived at the entrance of the hostel at 1:30pm, to find that no one is at the reception, which was surprising and there’s a note on the door saying to contact them via WhatsApp which they don’t respond straight away. I think if there’s no one working at front desk, I’d expect a speedier response on their chosen communication method.
Also, there’s a water machine, but they disabled the cold water option, just the hot water tap was working, which I don’t know why