Art Hotel Like

Terrible room. No elevator, even to reach the front desk you have to climb stairs so be careful if you have heavy luggages. They told us that there was no AC, apparently the manager cut it off for some reason? So it was incredibly hot in the room. We were in an attic room so there was a stick to open the windows, it was poorly insulated. They give you earplugs but you can feel and hear everything, the whole room starts trembling when the tram comes nearby or even when people open and close doors. The bedside lamps were broken. There’s Netflix and YouTube at least… The staff is nice at the front desk but that’s it. The breakfast was average.

The hotel is located in the 1/F. The staff is very kind for help to carry my luggage’s to the hotel as he saw me to carry a heavy luggage. Room is clean and tidy and the breakfast is quite good.

I recommend this hotel as it is very well placed to wander around Zagreb. It is clean, very good breakfast and the staff not just friendly but very helpful. When you have had a wonderful holiday it is always easy to write a good review but my review is based upon yes a lovely holiday but it had to be cut short by five days - I got quite ill and had to return to London. The response by staff could not have been better or more kind. Not only did they help me get organised to leave but they also waived the cost of the 5 days. They did not have to do this but chose to help and support me. So I cannot speak more highly of this Hotel and its staff. And thank them so very much for making this difficult time more manageable fr me. So this review in not simple about the physical attributes of this very well placed hotel but evolves from the leadership and priorities of the Hotel and staff to fundamentally serve its customers. Many thanks