Poor Communication and Management Issues
During my stay, I didn’t encounter any major issues with my room. However, the hotel’s communication was very poor. When I tried to contact the staff via WhatsApp, there was no response at all. Simple inquiries were completely ignored, which reflects poorly on their service quality.
What really concerned me was the experience of another guest I spoke with. They faced a serious issue in their room on the first day of their stay. A wooden panel from the kitchen range hood suddenly fell, smashing the induction stove and shattering the glass. The hotel did not offer to change their room, nor did they send staff to inspect, repair, or clean up the broken glass. Instead, the guests were told to continue staying in the room. Despite repeatedly following up, the hotel dismissed their concerns, claiming the manager was on leave and nothing could be done.
To make matters worse, after they checked out, the hotel demanded compensation, alleging that the guests had caused the damage through rough usage, completely ignoring that it was due to faulty hotel facilities. While I personally didn’t experience such issues, this incident highlights serious flaws in the hotel’s management and responsibility towards guests. I hope the hotel improves its service and prioritizes guest safety in the future.
酒店溝通差劣，需加強管理
我在這次入住中，房間本身並沒有遇到什麼大問題。但酒店在聯繫方面表現得非常差，通過WhatsApp聯繫酒店職員時，一直無人回覆。一些簡單的查詢完全被忽視，這讓人感到服務質素有待改進。
不過，讓我感到擔憂的是，我認識的另一位住客在他們的房間內遇到了非常嚴重的問題。他們入住的首日，廚房抽油煙機位置的一塊木板突然剝落，直接砸向電磁爐，導致玻璃碎裂。酒店不僅沒有安排更換房間，也沒有派人進行檢查、維修或清理玻璃碎片，而是要求住客繼續入住。住客多次查詢處理進度時，酒店以經理放假為由推脫，最終完全沒有解決問題。
更令人無法接受的是，退房後酒店竟然要求該住客支付賠償費用，聲稱是住客粗暴使用導致損壞，而完全忽視這是酒店設施問題。我認為這反映了酒店在管理和服務上的嚴重不足，雖然我自己沒有遇到類似的問題，但這樣的情況讓人對酒店的態度和責任心感到懷疑。我建議酒店應該加強管理，重視住客安全和需求。
